Quality of Pediatric Healthcare Services and Associated Factors in Felege-Hiwot Comprehensive Specialized Hospital, North-West Ethiopia: Parental Perception

References

• Institute of Medicine. Medicare: A Strategy for Quality Assurance. Washington, DC: IOM, The National Academies; 1990:1.
   Google Scholar
• World Health Organization. Quality of Care: A Process for Making Strategic Choices in Health System. WHO Press; 2006.
   Google Scholar
• Untachai S. Modeling service quality in hospital as a second order factor, Thailand. Procedia Soc Behav Sci. 2013;88:118–133. doi:10.1016/j.sbspro.2013.08.487
   Google Scholar
• Alimana N, Mohamadb WN. Linking service quality, patients’ satisfaction and behavioral intentions: an investigation on private healthcare in Malaysia. Procedia Soc Behav Sci. 2016;224:141–148. doi:10.1016/j.sbspro.2016.05.419
   Google Scholar
• Delivering Quality Health Services. A Global Imperative for Universal Health Coverage. Geneva: World Health Organization, Organization for Economic Co-operation and Development, and the World Bank; 2018. Licence: CC BY-NC-SA 3.0 IGO.
   Google Scholar
• Federal Ministry of Health (Ethiopia). Health sector transformation plan, 2015/16-2019/20 (EFY 2008–2012); 2015.
   Google Scholar
• Federal Ministry of Health (Ethiopia). Health Sector Transformation in Quality: A Guide to Cascade Quality Improvement Activities in Ethiopian Health Facilities; 2016:1
   Google Scholar
• Gronroos C. A service quality model and its marketing implications. Eur J Mark. 1984;18(4):36–44. doi:10.1108/EUM0000000004784
   Web of Science ®Google Scholar
• Buttle F. SERVQUAL: review, critique, research agenda. Eur J Mark. 1996;30(1):8–32. doi:10.1108/03090569610105762
   Google Scholar
• Schneider B, White S. Service Quality: Research Perspectives. T house and Oaks, CA: Sage; 2004.
   Google Scholar
• Lee DH, Kim KK. Assessing healthcare service quality: a comparative study of patient treatment types. Int J Qual Innov. 2017;3(1). doi:10.1186/s40887-016-0010-5
   Google Scholar
• Rifkin L, Wolf MH, Lewis CC, Pantell RH. Children’s perceptions of physicians and medical care: two measures. J Pediatr Psychol. 1988;13:247–254. doi:10.1093/jpepsy/13.2.247
   Web of Science ®Google Scholar
• Schwab ME, Stone K. Conceptual and methodological issues in the evaluation of children’s satisfaction with their mental health care. Eval Program Plann. 1983;6:283–289. doi:10.1016/0149-7189(83)90008-3
   PubMedGoogle Scholar
• Keiza EM, Chege MN, Omuga BO. Assessment of parents’ perception of quality of pediatrics oncology inpatient care at Kenyatta National Hospital. Asia Pac J Oncol Nurs. 2017;4(1):29–37. doi:10.4103/2347-5625.199071
   Web of Science ®Google Scholar
• Beyene W, Jira C, Sudhakar M. Assessment of quality of health care in Jimma Zone, South-West Ethiopia. Ethiop J Health Sci. 2011;21.
   Google Scholar
• Israel-Aina YT, Odunvbun ME, Aina-Israel O. Parental satisfaction with quality of health care of children with sickle cell disease at the University of Benin Teaching Hospital, Benin City. J Community Med Primary Health Care. 2017;29(2):33–45.
   Google Scholar
• Tesfa G. Parental satisfaction concerning their child’s hospital care and associated factors in Black lion specialized Hospital, Addis Ababa, Ethiopia; 2015.
   Google Scholar
• Ygge BM, Arnetz JE. Quality of paediatric care: application and validation of an instrument for measuring parents satisfaction with hospital care. Int J Qual Health Care. 2001;13(1):33–43. doi:10.1093/intqhc/13.1.33
   PubMed Web of Science ®Google Scholar
• Mosadeghrad AM. Factors affecting medical service quality. Iran J Public Health. 2013;43(2):210–220.
   Web of Science ®Google Scholar
• World Health Organization. Better hospital care for children: improving quality of paediatric care at fist-level referral hospitals in Angola, Ethiopia, Kyrgyzstan and Tajikistan: final technical report 2012–2015; 2016.
   Google Scholar
• Lee DH. HEALTHQUAL: a multi-item scale for assessing healthcare service quality. Serv Bus. 2016;10(2). doi:10.1007/s11628-016-0317-2.
   Google Scholar
• Gliem JA, Gliem RR. Calculating, interpreting, and reporting Cronbach’s alpha reliability coefficient for likert-type scales. Midwest Research to Practice Conference in Adult, Continuing, and Community Education; 2003.
   Google Scholar
• Akhtari-Zavare M, Abdullah MY, Tajuddin Syed KS, Salmiah H, Said Mohammad B. Patient satisfaction: evaluating nursing care for patients hospitalized with cancer in Tehran Teaching Hospitals, Iran. Glob J Health Sci. 2010;2(1):117–126. doi:10.5539/gjhs.v2n1p117
   Google Scholar
• Chemir F, Alemseged F, Workineh D. Satisfaction with focused antenatal care service and associated factors among pregnant women attending focused antenatal care at health centers in Jimma town, Jimma zone, South West Ethiopia; a facility based cross-sectional study triangulated with qualitative study. BMC Res Note. 2014;7(164):2–8.
   Google Scholar
• Goyal P, Singh N, Lukhmana S. Patient perception and satisfaction are prudent for assessment and improvement of hospital services: a cross sectional study among OPD patients at ESIC Medical College and Hospital, Faridabad, Haryana. Int J Community Med Public Health. 2017;4(11):4165–4168. doi:10.18203/2394-6040.ijcmph20174821
   Google Scholar
• Andaleeb S. Caring for children: a model of healthcare service quality in Bangladish. Int J Qual Health Care. 2008;20(5):339–345. doi:10.1093/intqhc/mzn024
   PubMed Web of Science ®Google Scholar
• Dung Chu S, Sin Khong T. (2017) Measuring healthcare quality in big public hospital in Vietnam Country. J Hosp Med Manag. 2017;3(3):24.
   Google Scholar
• Baltussen R. Perceived quality of care of primary health care services in Burkina Faso. Health Policy Plan. 2002;17(1).
   Web of Science ®Google Scholar
• Roshnee R, Ramsaran R. Identifying health care quality attributes. J Health Hum Adm. 2005;428–443.
   Google Scholar
• Federal Ministry of Health (MOH). National health care quality strategy: transforming the Quality of Health Care in Ethiopia, 2016–2020.
   Google Scholar
• Koontz VS Parental Satisfaction in a Pediatric Intensive Care Unit. [Theses, Dissertations and Capstones. Paper 695]; 2003
   Google Scholar
• Al-Hussami M, Al-Momani M, Hammad S, Maharmeh M, Darawad M. Patients’ perception of the quality of nursing care and related hospital services. Health Primary Care. 2017;1(2):1–6.
   Google Scholar