661
Views
10
CrossRef citations to date
0
Altmetric
Original Research

Quality of Pharmaceutical Services in Independent Pharmacies and Pharmacy Chains in Poland from the Patient Perspective

ORCID Icon, ORCID Icon, ORCID Icon & ORCID Icon
Pages 2459-2467 | Published online: 14 Dec 2020

References

  • Fix GM, VanDeusen Lukas C, Bolton RE, et al. Patient-centred care is a way of doing things: how healthcare employees conceptualize patient-centred care. Health Expect. 2018;21(1):300–307. doi:10.1111/hex.12615
  • Delaney LJ. Patient-centred care as an approach to improving health care in Australia. Collegian. 2018;25(1):119–123. doi:10.1016/j.colegn.2017.02.005
  • Gluyas H. Patient-centred care: improving healthcare outcomes. Nurs Stand. 2015;30(4):50–57. doi:10.7748/ns.30.4.50.e10186
  • Garcia-Cardenas V, Benrimoj SI, Ocampo CC, et al. Evaluation of the implementation process and outcomes of a professional pharmacy service in a community pharmacy setting. A case report. Res Social Adm Pharm. 2017;13(3):614–627. doi:10.1016/j.sapharm.2016.05.048
  • Jose J, Al Shukili MN, Jimmy B. Public’s perception and satisfaction on the roles and services provided by pharmacists – cross sectional survey in Sultanate of Oman. Saudi Pharm J. 2015;23(6):635–641. doi:10.1016/j.jsps.2015.02.003
  • Batbaatar E, Dorjdagva J, Luvsannyam A, Amenta P. Conceptualisation of patient satisfaction: a systematic narrative literature review. Perspect Public Health. 2015;135(5):243–250. doi:10.1177/1757913915594196
  • Xesfingi S, Vozikis A. Patient satisfaction with the healthcare system: assessing the impact of socio-economic and healthcare provision factors. BMC Health Serv Res. 2016;16(1):94. doi:10.1186/s12913-016-1327-4
  • Tsai TC, Orav EJ, Jha AK. Patient satisfaction and quality of surgical care in US hospitals. Ann Surg. 2015;261(1):2–8. doi:10.1097/SLA.0000000000000765
  • Aiken LH, Sloane DM, Ball J, et al. Patient satisfaction with hospital care and nurses in England: an observational study. BMJ Open. 2018;8(1):e019189. doi:10.1136/bmjopen-2017-019189
  • Zgierska A, Rabago D, Miller MM. Impact of patient satisfaction ratings on physicians and clinical care. Patient Prefer Adherence. 2014;8:437–446. doi:10.2147/PPA.S59077
  • Lake ET, Germack HD, Viscardi MK. Missed nursing care is linked to patient satisfaction: a cross-sectional study of US hospitals. BMJ Qual Saf. 2016;25(7):535–543. doi:10.1136/bmjqs-2015-003961
  • Allemann SS, van Mil JW, Botermann L, et al. Pharmaceutical care: the PCNE definition 2013. Int J Clin Pharm. 2014;36(3):544–555. doi:10.1007/s11096-014-9933-x
  • Gammie T, Vogler S, Babar ZU. Economic evaluation of hospital and community pharmacy services. Ann Pharmacother. 2017;51(1):54–65. doi:10.1177/1060028016667741
  • Akinbosoye OE, Taitel MS, Grana J, et al. Improving medication adherence and health care outcomes in a commercial population through a community pharmacy. Popul Health Manag. 2016;19(6):454–461. doi:10.1089/pop.2015.0176
  • Central Statistical Office. Available from: https://stat.gov.pl/obszary-tematyczne/zdrowie/zdrowie/apteki-i-punkty-apteczne-w-2018-roku,15,3.html. Accessed August 28, 2020.
  • Pharmaceutical Services Negotiating Committee. Community Pharmacy Patient Questionnaire (CPPQ). Available from: https://psnc.org.uk/contract-it/essential-service-clinical-governance/cppq/. Accessed August 28, 2020.
  • Merks P, Białoszewska K, Kozłowska – Wojciechowska M. Usługi farmaceutyczne w Polsce – profil korzystania oraz poziom satysfakcji pacjentów jako czynniki strategiczne przy wprowadzeniu pełnej opieki farmaceutycznej [Pharmaceutical services in Poland - the profile of use and the level of patient satisfaction as strategic factors in the implementation of full pharmaceutical care]. Farm Pol. 2012;68(12):812–819.
  • Al-Arifi MN. Patient’s perception, views and satisfaction with pharmacists’ role as health care provider in community pharmacy setting at Riyadh, Saudi Arabia. Saudi Pharm J. 2012;20(4):323–330. doi:10.1016/j.jsps.2012.05.007
  • Hasan S, Sulieman H, Stewart K, et al. Assessing patient satisfaction with community pharmacy in the UAE using a newly validated tool. RSAP. 2013;9:841–850.
  • Horvat N, Kos M. Slovenian pharmacy performance: a patient – centred approach to patient satisfaction survey content development. Int J Clin Pharm. 2011;33(6):985–996. doi:10.1007/s11096-011-9572-4
  • Minarikova D, Malovecka I, Lehocka L, et al. The Assessment of Patient Satisfaction and Attendance of Community Pharmacies in Slovakia. Eur Pharm J. 2016;63(2):23–29. doi:10.1515/afpuc-2016-0002
  • Minarikova D, Malovecka I, Foltan V. Patient choice of pharmacy and satisfaction with pharmaceutical care – slovak regional comparison. FARMACIA. 2016;64(3):473–480.
  • Nilugal K, Kaur MJ, Molugulu N, et al. Patient’s attitudes and satisfaction towards community pharmacy in Selangor, Malaysia. Le Pharmacie Hospitalier et Clinicien. 2016;51(3):210–221. doi:10.1016/j.phclin.2015.08.005
  • Okumura LM, Rotta I, Correr CJ. Assessment of pharmacist-led patient counseling in randomized controlled trials: a systematic review. Int J Clin Pharm. 2014;36(5):882–891. doi:10.1007/s11096-014-9982-1
  • Mináriková D, Fazekaš T, Minárik P, et al. Assessment of patient counselling on the common cold treatment at Slovak community pharmacies using mystery shopping. Saudi Pharm J. 2019;27(4):574–583. doi:10.1016/j.jsps.2019.02.005
  • Nkansah N, Mostovetsky O, Yu C, et al. Effect of outpatient pharmacists’ non-dispensing roles on patient outcomes and prescribing patterns. Cochrane Database Syst Rev. 2010;2010(7):CD000336.
  • Barbosa CD, Balp MM, Kulich K, et al. A literature review to explore the link between treatment satisfaction and adherence, compliance, and persistence. Patient Prefer Adher. 2012;6:39–48. doi:10.2147/PPA.S24752
  • Al-Quteimat OM, Amer AM. Evidence-based pharmaceutical care: the next chapter in pharmacy practice. Saudi Pharm J. 2016;24(4):447–451. doi:10.1016/j.jsps.2014.07.010
  • Abrahamsen B, Burghle AH, Rossing C. Pharmaceutical care services available in Danish community pharmacies. Int J Clin Pharm. 2020;42(2):315–320. doi:10.1007/s11096-020-00985-7
  • Costa FA, Scullin C, Al-Taani G, et al. Provision of pharmaceutical care by community pharmacists across Europe: is it developing and spreading? J Eval Clin Pract. 2017;23(6):1336–1347. doi:10.1111/jep.12783
  • Świeczkowski D, Czogała K, Jeleniewska K, et al. Apteka w służbie zdrowia publicznego – konfrontacja stanu świadomości społecznej z aktualną sytuacją prawną na przykładzie województwa pomorskiego [Pharmacy in the public health service - confrontation of the state of social awareness with the current legal situation on the example of the Pomeranian Voivodeship]. Farm Pol. 2016;78(3):2–6.
  • Malewski DF, Ream A, Gaither CA. Patient satisfaction with community pharmacy: comparing urban and suburban chain – pharmacy populations. RSAP. 2015;11:121–128.
  • Pringle JL, Boyer A, Conklin MH, et al. The Pennsylvania Project: pharmacist intervention improved medication adherence and reduced health care costs. Health Aff (Millwood). 2014;33(8):1444–1452. doi:10.1377/hlthaff.2013.1398
  • Mossialos E, Courtin E, Naci H, et al. From “retailers” to health care providers: transforming the role of community pharmacists in chronic disease management. Health Policy (New York). 2015;119(5):628–639. doi:10.1016/j.healthpol.2015.02.007