The Influence of Patient and Hospital Characteristics on Inpatient Satisfaction at Beijing District-Level Hospitals

References

• Hamka SW. Effect of service quality and customer satisfaction patients in general hospitals of Makassar City Region. J Physics. 2018;1028:012107.
   Google Scholar
• Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med J. 2014;29(1):3–7. doi:10.5001/omj.2014.02
   PubMedGoogle Scholar
• Manary MP, Boulding W, Staelin R, Glickman SW. The patient experience and health outcomes. N Engl J Med. 2013;368(3):201–203. doi:10.1056/NEJMp1211775
   PubMed Web of Science ®Google Scholar
• Garcia-Gutierrez S, Quintana JM, Aguire U, et al. Impact of clinical and patient-reported outcomes on patient satisfaction with cataract extraction. Health Expect. 2014;17(6):765–775. doi:10.1111/j.1369-7625.2012.00801.x
   PubMed Web of Science ®Google Scholar
• Yin T, Yin DL, Xiao F, et al. Socioeconomic status moderates the association between patient satisfaction with community health service and self-management behaviors in patients with type 2 diabetes: a cross-sectional survey in China. Medicine (Baltimore). 2019;98(22):e15849. doi:10.1097/MD.0000000000015849
   Web of Science ®Google Scholar
• Li J, Wang P, Kong X, Liang H, Zhang X, Shi L. Patient satisfaction between primary care providers and hospitals: a cross-sectional survey in Jilin province, China. Int J Qual Health Care. 2016;28(3):346–354. doi:10.1093/intqhc/mzw038
   Web of Science ®Google Scholar
• Dong W, Zhang Q, Yan C, Fu W, Xu L. Residents’ satisfaction with primary medical and health services in Western China. BMC Health Serv Res. 2017;17(1):298. doi:10.1186/s12913-017-2200-9
   Web of Science ®Google Scholar
• Sun J, Hu G, Ma J, et al. Consumer satisfaction with tertiary healthcare in China: findings from the 2015 China National Patient Survey. Int J Qual Health Care. 2017;29(2):213–221. doi:10.1093/intqhc/mzw160
   Web of Science ®Google Scholar
• Hu L, Ding H, Liu S, et al. Influence of patient and hospital characteristics on inpatient satisfaction in China’s tertiary hospitals: a cross-sectional study. Health Expect. 2020;23(1):115–124. doi:10.1111/hex.12974
   Web of Science ®Google Scholar
• Graham B. Defining and measuring patient satisfaction. J Hand Surg Am. 2016;41(9):929–931. doi:10.1016/j.jhsa.2016.07.109
   PubMed Web of Science ®Google Scholar
• Liew H, Brooks T. A conjoint analysis of inpatient satisfaction ratings in Indonesia. Health Policy Technol. 2016;6.
   Web of Science ®Google Scholar
• Chen H, Li M, Wang J, et al. Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China. Patient Prefer Adherence. 2016;10:469–477. doi:10.2147/PPA.S98095
   PubMed Web of Science ®Google Scholar
• Mitropoulos P, Vasileiou K, Mitropoulos I. Understanding quality and satisfaction in public hospital services: a nationwide inpatient survey in Greece. J Retail Consum Serv. 2018;40:270–275. doi:10.1016/j.jretconser.2017.03.004
   Web of Science ®Google Scholar
• Shan L, Li Y, Ding D, et al. Patient satisfaction with hospital inpatient care: effects of trust, medical insurance and perceived quality of care. PLoS One. 2016;11(10):e0164366. doi:10.1371/journal.pone.0164366
   PubMed Web of Science ®Google Scholar
• Chumbler NR, Otani K, Desai SP, et al. Hospitalized older adults’ patient satisfaction: inpatient care experiences. SAGE Open. 2016;6(2):2158244016645639. doi:10.1177/2158244016645639
   Web of Science ®Google Scholar
• Peres-da-silva A, Kleeman LT, Wellman SS, et al. What factors drive inpatient satisfaction after knee arthroplasty? J Arthroplasty. 2017;32(6):1769–1772. doi:10.1016/j.arth.2017.01.036
   Web of Science ®Google Scholar
• Hekkert KD, Cihangir S, Kleefstra SM, et al. Patient satisfaction revisited: a multilevel approach. Soc Sci Med. 2009;69(1):68–75. doi:10.1016/j.socscimed.2009.04.016
   PubMed Web of Science ®Google Scholar
• Victoor A, Delnoij DM, Friele RD, et al. Determinants of patient choice of healthcare providers: a scoping review. BMC Health Serv Res. 2012;12:272. doi:10.1186/1472-6963-12-272
   PubMed Web of Science ®Google Scholar
• Talib F, Azam M, Rahman Z. Service quality in healthcare establishments: a literature review. Int J Behav Healthc Res. 2015;5:1–24. doi:10.1504/IJBHR.2015.071465
   Google Scholar
• Camgöz-Akdag H, Zineldin M, Sinha M. Quality of health care and patient satisfaction: an exploratory investigation of the 5Qs model at Turkey. Clin Govern. 2010;15:92–101. doi:10.1108/14777271011035031
   Google Scholar
• Aagja JP, Garg R. Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context. Int J Pharm Healthc Market. 2010;4(1):60–83. doi:10.1108/17506121011036033
   Google Scholar
• Liu J, Mao Y. Patient satisfaction with rural medical services: a cross-sectional survey in 11 western provinces in China. Int J Environ Res Public Health. 2019;16(20):3968. doi:10.3390/ijerph16203968
   Web of Science ®Google Scholar
• Xu W. Violence against doctors in China. Lancet. 2014;384(9945):745. doi:10.1016/S0140-6736(14)61438-0
   PubMed Web of Science ®Google Scholar
• Ling XU, Meng Q. Patient satisfation from the fifth national health service survey. Chin J Health Inform Manag. 2014;11(02):104–105. in Chinese.
   Google Scholar
• Wei J, Wang XL, Yang HB, Yang TB, Manzoli L. Development of an in-patient satisfaction questionnaire for the Chinese population. PLoS One. 2015;10(12):e0144785. doi:10.1371/journal.pone.0144785
   PubMed Web of Science ®Google Scholar
• Xian W, Xu X, Li J, et al. Health care inequality under different medical insurance schemes in a socioeconomically underdeveloped region of China: a propensity score matching analysis. BMC Public Health. 2019;19(1):1373. doi:10.1186/s12889-019-7761-6
   Web of Science ®Google Scholar
• Baummer-Carr A, Nicolau DP. The challenges of patient satisfaction: influencing factors and the patient - provider relationship in the United States. Expert Rev Anti Infect Ther. 2017;15(10):955–962. doi:10.1080/14787210.2017.1378097
   PubMed Web of Science ®Google Scholar
• Koné Péfoyo AJ, Wodchis WP. Organizational performance impacting patient satisfaction in Ontario hospitals: a multilevel analysis. BMC Res Notes. 2013;6:509. doi:10.1186/1756-0500-6-509
   Google Scholar
• Carlin CS, Christianson JB, Keenan P, et al. Chronic illness and patient satisfaction. Health Serv Res. 2012;47(6):2250–2272. doi:10.1111/j.1475-6773.2012.01412.x
   Web of Science ®Google Scholar
• Bjertnaes OA, Sjetne IS, Iversen HH. Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations. BMJ Qual Saf. 2012;21(1):39–46. doi:10.1136/bmjqs-2011-000137
   PubMed Web of Science ®Google Scholar
• Hawthorne G, Sansoni J, Hayes L, Marosszeky N, Sansoni E. Measuring patient satisfaction with health care treatment using the short assessment of patient satisfaction measure delivered superior and robust satisfaction estimates. J Clin Epidemiol. 2014;67(5):527–537. doi:10.1016/j.jclinepi.2013.12.010
   PubMed Web of Science ®Google Scholar
• Rahmqvist M, Bara AC. Patient characteristics and quality dimensions related to patient satisfaction. Int J Qual Health Care. 2010;22(2):86–92. doi:10.1093/intqhc/mzq009
   PubMed Web of Science ®Google Scholar
• Schoenfelder T, Klewer J, Kugler J. Determinants of patient satisfaction: a study among 39 hospitals in an in-patient setting in Germany. Int J Qual Health Care. 2011;23(5):503–509. doi:10.1093/intqhc/mzr038
   PubMed Web of Science ®Google Scholar
• Mukasa JP, Glass N, Mnatzaganian G. Ethnicity and patient satisfaction with tuberculosis care: a cross-sectional study. Nurs Health Sci. 2015;17(3):395–401. doi:10.1111/nhs.12202
   Web of Science ®Google Scholar
• Kraska RA, Weigand M, Geraedts M. Associations between hospital characteristics and patient satisfaction in Germany. Health Expect. 2017;20(4):593–600. doi:10.1111/hex.12485
   Web of Science ®Google Scholar
• Srivastava A, Avan BI, Rajbangshi P, et al. Determinants of women’s satisfaction with maternal health care: a review of literature from developing countries. BMC Pregnancy Childbirth. 2015;15:97. doi:10.1186/s12884-015-0525-0
   PubMed Web of Science ®Google Scholar