Patients Satisfaction with Pharmaceutical Care and Associated Factors in the Southwestern Ethiopia

References

• Pearson GJ. Evolution in the practice of pharmacy - not a revolution! CMAJ. 2007;176(9):1295–1296. doi:10.1503/cmaj.070041
   Web of Science ®Google Scholar
• Hepler CD, Strand LM. Opportunities and responsibilities in pharmaceutical care. Am J Hosp Pharm. 1990;47(3):533–543.
   PubMedGoogle Scholar
• Allemann SS, Van Mil JWF, Botermann L, Berger K, Griese N, Hersberger KE. Pharmaceutical care: the PCNE definition 2013. Int J Clin Pharm. 2014;36(3):544–555. doi:10.1007/s11096-014-9933-x
   PubMed Web of Science ®Google Scholar
• Wang X, Pang Y, Wang M, Jing J, Tang J. Clinical practice and teaching of pharmaceutical care procedures for obstetric diseases. Eur J Hosp Pharm. 2020;ejhpharm-2019-002053. doi:10.1136/ejhpharm-2019-002053
   Google Scholar
• Van Mil JWF, Schulz M, Tromp TFJ. Pharmaceutical care, European developments in concepts, implementation, teaching, and research: a review. Pharm World Sci. 2004;26(6):303–311. doi:10.1007/s11096-004-2849-0
   PubMedGoogle Scholar
• Silva BB, Fegadolli C. Implementation of pharmaceutical care for older adults in the brazilian public health system: a case study and realistic evaluation. BMC Health Serv Res. 2020;20(1):1–14. doi:10.1186/s12913-020-4898-z
   Web of Science ®Google Scholar
• Awad A, Al-Ebrahim S, Abahussain E. Pharmaceutical care services in hospitals of Kuwait. J Pharm Pharm Sci. 2006;9(2):149–157.
   PubMed Web of Science ®Google Scholar
• World Health Organization. New tool to enhance role of pharmacists in health care GENEVA2006. Available from: https://www.who.int/mediacentre/news/new/2006/nw05/en/. Accessed July 29, 2021.
   Google Scholar
• Chamorro-de-vega E, Rodríguez-González CG, Giménez-Manzorro Á, Herranz A, Sanjurjo M. Hepatitis C virus infection and the role of a pharmaceutical care program. Am J Heal Pharm. 2020;77(6):479–486. doi:10.1093/ajhp/zxz266
   Web of Science ®Google Scholar
• Botts SR, Gee MT, Chang CC, Young I, Saito L, Lyman AE. Design and implementation of population-based specialty care programs. Am J Heal Pharm. 2017;74(18):1437–1445. doi:10.2146/ajhp161016
   Web of Science ®Google Scholar
• Patel K, Chim YL, Grant J, Wascher M, Nathanson A, Canfield S. Development and implementation of clinical outcome measures for automated collection within specialty pharmacy practice. J Manag Care Spec Pharm. 2020;26(7):901–909.
   Web of Science ®Google Scholar
• Campos Fernández de Sevilla MÁ, Gallego Úbeda M, Heredia Benito M, et al. Implementation of a pharmaceutical care program for patients with hepatitis C treated with new direct-action antivirals. Int J Clin Pharm. 2019;41(2):488–495. doi:10.1007/s11096-019-00809-3
   Web of Science ®Google Scholar
• Haramiova Z, Stasko M, Hulin M, Tesar T, Kuzelova M, Morisky DM. The effectiveness of daily SMS reminders in pharmaceutical care of older adults on improving patients’ adherence to antihypertensive medication (SPPA): study protocol for a randomized controlled trial. Trials. 2017;18(1):1–15. doi:10.1186/s13063-017-2063-8
   PubMed Web of Science ®Google Scholar
• Margusino-Framiñán L, Cid-Silva P, Martínez-Roca C, et al. Implementation of specialized pharmaceutical care hospital outpatient clinics in a hospital pharmacy department. Farm Hosp. 2017;41(6):660–666.
   Web of Science ®Google Scholar
• Chen B, Huang -J-J, Chen H, Xu B. Clinical pharmacy service practice in a Chinese tertiary hospital. Drug Metab Pers Ther. 2015;30(4):215–230.
   Google Scholar
• Zheng S, Yang L, Zhou P, Li H, Liu F, Zhao RR. Recommendations and guidance for providing pharmaceutical care services during COVID-19 pandemic: a China perspective. Res Social Adm Pharm. 2021;17(1):1819–1824. doi:10.1016/j.sapharm.2020.03.012
   PubMed Web of Science ®Google Scholar
• Obreli-Neto PR, Marusic S, Guidoni CM. Economic evaluation of a pharmaceutical care program for elderly diabetic and hypertensive patients in primary health care: a 36-month randomized controlled clinical trial. J Manag Care Pharm. 2015;21(1):66–75.
   Web of Science ®Google Scholar
• Etemad LR, Hay JW. Cost-effectiveness analysis of pharmaceutical care in a medicare drug benefit program. Value Health. 2003;6(4):425–435. doi:10.1046/j.1524-4733.2003.64255.x
   PubMed Web of Science ®Google Scholar
• Dalton K, Byrne S. Role of the pharmacist in reducing healthcare costs: current insights. Integr Pharm Res Pract. 2017;6:37–46. doi:10.2147/IPRP.S108047
   PubMed Web of Science ®Google Scholar
• Asamrew N, Endris AA, Tadesse M. Level of patient satisfaction with inpatient services and its determinants: a study of a specialized hospital in Ethiopia. J Environ Public Health. 2020;2020:1–12. doi:10.1155/2020/2473469
   Web of Science ®Google Scholar
• Lima T, Aguiar PM, Storpirtis S. Evaluation of quality indicator instruments for pharmaceutical care services: a systematic review and psychometric properties analysis. Res Soc Adm Pharm. 2018;14(5):405–412. doi:10.1016/j.sapharm.2017.05.011
   Web of Science ®Google Scholar
• Xesfingi S, Vozikis A. Patient satisfaction with the healthcare system: assessing the impact of socio-economic and healthcare provision factors. BMC Health Serv Res. 2016;16(1):1–7. doi:10.1186/s12913-016-1327-4
   PubMed Web of Science ®Google Scholar
• Umoke M, Umoke PCI, Nwimo IO, et al. Patients’ satisfaction with quality of care in general hospitals in Ebonyi State, Nigeria, using SERVQUAL theory. SAGE Open Med. 2020;8:205031212094512. doi:10.1177/2050312120945129
   Web of Science ®Google Scholar
• Aga TB, Ferede YM, Mekonen EG. Satisfaction and associated factors towards inpatient health care services among adult patients at Pawie General Hospital, West Ethiopia. PLoS One. 2021;16(4April):1–11. doi:10.1371/journal.pone.0249168
   Web of Science ®Google Scholar
• Bilal AI, Tilahun Z, Beedemariam G, Ayalneh B, Hailemeskel B, Engidawork E. Attitude and satisfaction of health care providers towards clinical pharmacy services in Ethiopia: a post-deployment survey. J Pharm Policy Pract. 2016;9(1):1–14. doi:10.1186/s40545-016-0058-6
   PubMedGoogle Scholar
• Ethiopian Ministry of Health. National clinical pharmacy service implementation manual in Ethiopia; 2018:1–112. Available from: http://www.moh.gov.et/ejcc/sites/default/files/2019-06/NationalClinicalPharmacyServiceImplementationManual.pdf. Accessed September 8, 2021.
   Google Scholar
• Abebe TB, Erku DA, Gebresillassie BM, Haile KT, Mekuria AB. Expectation and satisfaction of HIV/AIDS patients toward the pharmaceutical care provided at Gondar University referral hospital, northwestern Ethiopia: a Cross-Sectional Study. Patient Prefer Adherence. 2016;10:2073–2082. doi:10.2147/PPA.S114720
   Web of Science ®Google Scholar
• Jimma University. Available from: https://www.ju.edu.et/?q=article/specialized-hosptial. Accessed April, 2020.
   Google Scholar
• Raosoft®Sample Size Calculator. Available from: http://www.raosoft.com/samplesize.html. Accessed April, 2020.
   Google Scholar
• Ji HJ, Yue F, Song J, Zhou X. Quality of pharmaceutical care is closely associated with patient satisfaction. Eur J Hosp Pharm. 2019;26(4):238–239. doi:10.1136/ejhpharm-2018-001732
   Google Scholar
• Minarikova D, Malovecka I, Foltan V. Patient choice of pharmacy and satisfaction with pharmaceutical care – Slovak regional comparison. Farmacia. 2016;64(3):473–480.
   Web of Science ®Google Scholar
• Hassali MA, Saleem F, Verma AK, Choy WY, Nouri AI, Asmani MFM. Translation and validation of patient satisfaction with pharmacist services questionnaire (PSPSQ 2.0). J Young Pharm. 2018;10(4):427–432. doi:10.5530/jyp.2018.10.94
   Web of Science ®Google Scholar
• Shrestha S, Sapkota B, Thapa S, Bhuvan KC, Khanal S. Translation, cross-cultural adaptation and validation of patient satisfaction with pharmacist services questionnaire (PSPSQ 2.0) into the Nepalese version in a community settings. PLoS One. 2020;15(10):1–15. doi:10.1371/journal.pone.0240488
   Web of Science ®Google Scholar
• Kebede H, Tsehay T, Necho M, Zenebe Y. Patient satisfaction towards outpatient pharmacy services and associated factors at Dessie town public hospitals, south Wollo, North-East Ethiopia. Patient Prefer Adherence. 2021;15:87–97. doi:10.2147/PPA.S287948
   Web of Science ®Google Scholar
• Berehe TT, Bekele GE, Yimer YS, Lozza TZ. Assessment of clients satisfaction with outpatient services at Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia. BMC Res Notes. 2018;11(1):1–6. doi:10.1186/s13104-018-3603-3
   Google Scholar
• Surur AS, Teni FS, Girmay G, Moges E, Tesfa M, Abraha M. Satisfaction of clients with the services of an outpatient pharmacy at a university hospital in northwestern Ethiopia: a Cross-Sectional Study health systems and services in low and middle income settings. BMC Health Serv Res. 2015;15(1):1–8. doi:10.1186/s12913-015-0900-6
   Web of Science ®Google Scholar
• Ayele Y, Hawulte B, Feto T, Basker GV, Bacha YD. Assessment of patient satisfaction with pharmacy service and associated factors in public hospitals, Eastern Ethiopia. SAGE Open Med. 2020;8:205031212092265. doi:10.1177/2050312120922659
   Web of Science ®Google Scholar
• Ribed A, Romero-Jiménez RM, Escudero-Vilaplana V, et al. Pharmaceutical care program for onco-hematologic outpatients: safety, efficiency and patient satisfaction. Int J Clin Pharm. 2016;38(2):280–288. doi:10.1007/s11096-015-0235-8
   Web of Science ®Google Scholar
• Martin MT, Faber DM. Patient satisfaction with the clinical pharmacist and prescribers during hepatitis C virus management. J Clin Pharm Ther. 2016;41(6):645–649. doi:10.1111/jcpt.12436
   Web of Science ®Google Scholar
• Burt S, Hattingh L, Czarniak P. Evaluation of patient satisfaction and experience towards pharmacist-administered vaccination services in Western Australia. Int J Clin Pharm. 2018;40(6):1519–1527. doi:10.1007/s11096-018-0738-1
   PubMed Web of Science ®Google Scholar
• Munro L, Myers G, Gould O, LeBlanc M. Clinical pharmacy services in an ambulatory oncology clinic: patient perception and satisfaction. J Oncol Pharm Pract. 2020;27(5):1086–93.
   Web of Science ®Google Scholar
• Crespo A, Tyszka M. Evaluating the patient-perceived impact of clinical pharmacy services and proactive follow-up care in an ambulatory chemotherapy unit. J Oncol Pharm Pract. 2017;23(4):243–248. doi:10.1177/1078155216634180
   Web of Science ®Google Scholar
• Martinez-lopez-de-castro N, Álvarez-payero M, Martín-Vila A, et al. Factors associated with patient satisfaction in an outpatient hospital pharmacy. Eur J Hosp Pharm. 2018;25(4):183–188. doi:10.1136/ejhpharm-2016-001192
   Google Scholar
• McNeely EB. Treatment considerations and the role of the clinical pharmacist throughout transitions of care for patients with acute heart failure. J Pharm Pract. 2017;30(4):441–450. doi:10.1177/0897190016645435
   Google Scholar
• Dunn SP, Birtcher KK, Beavers CJ, et al. The role of the clinical pharmacist in the care of patients with cardiovascular disease. J Am Coll Cardiol. 2015;66(19):2129–2139. doi:10.1016/j.jacc.2015.09.025
   PubMed Web of Science ®Google Scholar
• Zhang J, Li X, Xie J, Zheng W. Evaluation of a clinical pharmacist consultation service for patients with infectious diseases in China: a systematic review and meta-analysis. Eur J Hosp Pharm. 2020;27(3):131–136. doi:10.1136/ejhpharm-2018-001815
   Google Scholar
• Diwan W, Nakonezny PA, Wells J. The effect of length of hospital stay and patient factors on patient satisfaction in an academic hospital. Orthopedics. 2020;43(6):373–379. doi:10.3928/01477447-20200910-02
   Web of Science ®Google Scholar
• Gonçalves-Bradley DC, Lannin NA, Clemson LM, Cameron ID, Shepperd S. Discharge planning from hospital. Cochrane Database Syst Rev. 2016;2016(1):CD000313.
   Google Scholar