References
- CirakliZLSayimFExamination of the cost benefit, cost effectiveness analysis indicators in the quality management systems in health services at the hospitalsInternational Congress on Performance and Quality in Health – Book of ProceedingsAnkara2009347365
- CinarUOperational Study in Health Systems AnkaraAnkaraOngun Kardesler Printing House198222
- ErenNOztekZHealth Center Management6th edAnkaraPalme Publications1993
- UnalanPDefinition and basic principles of family medicineRepublic of Turkey Ministry of Health Course Notes for Family Doctors1st edAnkara20041115
- Carr-HillARThe measurement of patient satisfactionJ Public Health Med19921432362491419201
- OzerMSahinBCetinMDemirCExamination of the factors affecting job satisfaction levels of the physicians working at three military hospitals located in the province of AnkaraHacett J Health Admin2005813149
- OzerACakilEThe factors affecting patient satisfaction in health servicesMed Res J200753140143
- GrolRWensingMPatients Evaluate General/Family Practice: The EUROPEP InstrumentNijmegenCenter for Quality of Care Research2000
- WensingMJungHPMainzJOlesenFGrolRA systematic review of the literature on patient priorities for general practice care. Part 1: description of the research domainSoc Sci Med19984710157315889823053
- UzHMOzbakirDIErginCPatient Satisfaction in First Step Health Services: A Field StudyAnkaraPublication of Haberal Education Foundation1997113118
- BesparmakASevigUUse of first step health services in the region of Argincik health center in Kayseri province center and the factors affecting useHealth Sci J20051416
- RamsayJCamphellJLSchroterSGreenJRolandMThe General Practice Assessment Survey (GPAS): tests of data quality and measurement propertiesFam Pract200017537237911021894
- ErdemRRahmanSAvcıLThe effect of patient satisfaction on patient loyalty. Erciyes UniversityJ Fac Econ Admin Sci20083195110
- DeveciESOgeturkAOzan TevfikATokdemMAcikYAwareness of applicants of a first step health institution about patient rightsClin Turkey J Med Ethics200513174178
- UnalanDOzturkATolgaYSatisfaction in adult patients registered with the social security institution, who receive polyclinic service from Kayseri state hospitalFirat Health Serv J2008388598
- PearsmanWJacobsNDe MaeseneerJSeuntjensLThe Flemish version of a new European standardised outcome instrument for measuring patients’ assessment of the quality of care in general practiceArch Public Health2002603958
- TukelBAcunerAMOnderÖRUzgulASatisfaction of the patients hospitalized at Ankara University Ibn-i Sina Hospital. Ankara UniversityFac Med J2004574205214
- TurguSResearch of patient satisfaction at the first step health institutions in Edirne province center and its relationship with the physicians’ job satisfactionThesisTrakya University Faculty of MedicineEdirne2012
- PalaTEvaluation of the Health Services by the Community of Inonu Health Center Region and Employees of Narlidere Health Group PresidencyIzmir1997 Available from: http://tez2.yok.gov.tr/Accessed November 8, 2013
- SenolVCetinkayaFBalciEFactors associated with health services utilization by the general population in the Center of Kayseri, TurkeyClin Turkey J Med Sci2010302721730
- ErcanIEdizBKanIExamination of satisfaction of patients with health services by their socio-economic statuses. Inonu UniversityFac Med J2004113161167
- GrolRWensingMMainzaJPatients’ priorities with respect to general practice care: an international comparisonFam Pract199916141110321388
- HearnshawHWensingMGrolRThe effects of interactions between patient characteristics on patients’ opinions of general practice care in eight European countriesPrim Health Care Res Dev20023231237
- Abu MouradTShashaaSMarkakiAAlegakisALionisCPhilalithisAAn evaluation of patients’ opinions of primary care physicians: the use of EUROPEP in Gaza Strip-PalestineJ Med Syst20073149750318041283
- KersnikJAn evaluation of patient satisfaction with family practice care in SloveniaInt J Qual Health Care200012214314710830671