Relationships Between User Knowledge Sharing in Virtual Community with Community Loyalty and Satisfaction

References

• Belk R. Extended self and the digital world. Curr Opin Psychol. 2016;10:50–54. doi:10.1016/j.copsyc.2015.11.003
   Web of Science ®Google Scholar
• Widayat W. Assessing the motives and gratification of virtual community. J Innov Econ. 2019;3(2):111–127. doi:10.22219/jibe.v3i02.10056
   Google Scholar
• Brodie RJ, Ilic A, Juric B, et al. Consumer engagement in a virtual brand community: an exploratory analysis. J Bus Res. 2013;66(1):105–114. doi:10.1016/j.jbusres.2011.07.029
   Web of Science ®Google Scholar
• Al-Emran M, Teo T. Do knowledge acquisition and knowledge sharing really affect e-learning adoption? An Empirical Study. Educ Inf Technol. 2020;25(3):1983–1998. doi:10.1007/s10639-019-10062-w
   Web of Science ®Google Scholar
• Gloor P, Fronzetti Colladon A, Giacomelli G, et al. The impact of virtual mirroring on customer satisfaction. J Bus Res. 2017;75:67–76. doi:10.1016/j.jbusres.2017.02.010
   Web of Science ®Google Scholar
• Kumi R, Sabherwal R. Knowledge sharing behavior in online discussion communities: examining behavior motivation from social and individual perspectives. Knowl Process Manag. 2019;26(2):110–122. doi:10.1002/kpm.1574
   Web of Science ®Google Scholar
• Wasko MML, Faraj S. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Q. 2005;29(1):35–57. doi:10.2307/25148667
   Web of Science ®Google Scholar
• Choi G, Nam C, Kim S, et al. Where does knowledge-sharing motivation come from? The case of third-party developer in mobile platforms. J Knowl Manag. 2020;24(7):1681–1704. doi:10.1108/JKM-08-2019-0449
   Web of Science ®Google Scholar
• Lin M, Hung SW, Chen CJ. Fostering the determinants of knowledge sharing in professional virtual communities. Comput Human Behav. 2009;25(4):929–939. doi:10.1016/j.chb.2009.03.008
   Web of Science ®Google Scholar
• Fauzi MA. Knowledge sharing in Asia Pacific via virtual community platform: a systematic review. Int J Web Based Communities. 2019;15(4):368–394. doi:10.1504/IJWBC.2019.10023490
   Google Scholar
• Autio E, Dahlander L, Frederiksen L. Information exposure, opportunity evaluation, and entrepreneurial action: an investigation of an online user community. Acad Manag J. 2013;56(5):1348–1371. doi:10.5465/amj.2010.0328
   Web of Science ®Google Scholar
• McLure W, Faraj M. Why should i share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Q. 2005;29(1):35–57. doi:10.5555/2017245.2017249
   Web of Science ®Google Scholar
• Ridings CM, Gefen D, Arinze B. Some antecedents and effects of trust in virtual communities. J Strateg Inf Syst. 2002;11(3/4):271. doi:10.1016/S0963-8687(02)00021-5
   Web of Science ®Google Scholar
• Cai Y, Shi W. The influence of the community climate on users’ knowledge-sharing intention: the social cognitive theory perspective. Behav Inf Technol. 2020;2020:1–17. doi:10.1080/0144929X.2020.1808704
   Web of Science ®Google Scholar
• van den Hooff B, de Ridder Jan A. Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. J Knowl Manag. 2004;8(6):117–130. doi:10.1108/13673270410567675
   Google Scholar
• Hau YS, Kim Y. Why would online gamers share their innovation-conducive knowledge in the online game user community? Integrating individual motivations and social capital perspectives. Comput Human Behav. 2011;27(2):956–970. doi:10.1016/j.chb.2010.11.022
   Web of Science ®Google Scholar
• Kim W, Park J. Examining structural relationships between work engagement, organizational procedural justice, knowledge sharing, and innovative work behavior for sustainable organizations. Sustainability. 2017;9(2):205. doi:10.3390/su9020205
   Web of Science ®Google Scholar
• Zheng TT. A literature review on knowledge sharing. Open J Soc Sci. 2017;5(1):51–58. doi:10.4236/jss.2017.53006
   Google Scholar
• Nahapiet J, Ghoshal S. Social capital, intellectual capital, and the organizational advantage. Acad Manag Rev. 1998;23(2):242–266. doi:10.5465/amr.1998.533225
   Web of Science ®Google Scholar
• Chang HH, Chuang SS. Social capital and individual motivations on knowledge sharing: participant involvement as a moderator. Inf Manag. 2011;48(1):9–18. doi:10.1016/j.im.2010.11.001
   Web of Science ®Google Scholar
• Kwon SW, Adler PS. Social capital: maturation of a field of research. Acad Manag Rev. 2014;39(4):412–422. doi:10.5465/amr.2014.0210
   Web of Science ®Google Scholar
• Fisher G. Online communities and firm advantages. Acad Manag Rev. 2019;44(2):279–298. doi:10.5465/amr.2015.0290
   Web of Science ®Google Scholar
• Feng Y, Ye H. Why do you return the favor in online knowledge communities? A study of the motivations of reciprocity. Comput Human Behav. 2016;63:342–349. doi:10.1016/j.chb.2016.05.007
   Web of Science ®Google Scholar
• Hsu CL, Lin JCC. Acceptance of blog usage: the roles of technology acceptance, social influence and knowledge sharing motivation. Inf Manag. 2008;45(1):65–74. doi:10.1016/j.im.2007.11.001
   Web of Science ®Google Scholar
• Wang J, Liu L. Study on the mechanism of customers’ participation in knowledge sharing. Expert Syst. 2019;36(5):e12367. doi:10.1111/exsy.12367
   Web of Science ®Google Scholar
• López Sánchez JÁ, Santos Vijande ML, Trespalacios Gutiérrez JA. The effects of manufacturer’s organizational learning on distributor satisfaction and loyalty in industrial markets. Ind Mark Manag. 2011;40(4):624–635. doi:10.1016/j.indmarman.2010.12.003
   Web of Science ®Google Scholar
• Ryu S, Suh A. Online service or virtual community? Building platform loyalty in reward-based crowd funding. Internet Res. 2020;31(1):315–340. ( early access). doi:10.1108/INTR-06-2019-0256
   Web of Science ®Google Scholar
• Koh J, Kim YG. Knowledge sharing in virtual communities: an e-business perspective. Expert Syst Appl. 2004;26(2):155–166. doi:10.1016/S0957-4174(03)00116-7
   Web of Science ®Google Scholar
• Cardozo RN. An experimental study of customer effort, expectation, and satisfaction. J Market Res. 1965;2(3):244–249. doi:10.2307/3150182
   Web of Science ®Google Scholar
• Ratnasari RT, Gunawan S, Septiarini DF, et al. Customer satisfaction between perceptions of environment destination brand and behavioral intention. Int J Innov Creativity Chang. 2020;10(12):472–487.
   Google Scholar
• Kotler P, Keller KL. Marketing Management. 13th ed. Upper Saddle River: Pearson Prentice Hall; 2009.
   Google Scholar
• Oliver RL, Rust RT, Varki S. Customer delight: foundations, findings, and managerial insight. J Retail. 1997;73(3):311. doi:10.1016/S0022-4359(97)90021-X
   Web of Science ®Google Scholar
• Michna A. The mediating role of firm innovativeness in the relationship between knowledge sharing and customer satisfaction in SMEs. Eng Econ. 2018;29(1):93–103. doi:10.5755/j01.ee.29.1.19027
   Web of Science ®Google Scholar
• Tsai W, Ghoshal S. Social capital and value creation: the role of intrafirm networks. Acad Manag J. 1998;41(4):464–476. doi:10.2307/257085
   Web of Science ®Google Scholar
• Chiu CM, Hsu MH, Wang ETG. Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories. Decis Support Syst. 2006;42(3):1872–1888. doi:10.1016/j.dss.2006.04.001
   Web of Science ®Google Scholar
• Chow WS, Lai SC. Social network, social trust and shared goals in organizational knowledge sharing. Inf Manag. 2008;45(7):458–465. doi:10.1016/j.im.2008.06.007
   Web of Science ®Google Scholar
• Blau P.M. Potlach, Power, and Social Structure. (Book Reviews: Exchange and Power in Social Life). Science. 1965. doi:10.1126/science.147.3654.137
   Web of Science ®Google Scholar
• Zhang X, Liu S, Deng Z, et al. Knowledge sharing motivations in online health communities: a comparative study of health professionals and normal users. Comput Human Behav. 2017;75:797–810. doi:10.1016/j.chb.2017.06.028
   Web of Science ®Google Scholar
• Rode H. To share or not to share: the effects of extrinsic and intrinsic motivations on knowledge-sharing in enterprise social media platforms. J Inf Technol. 2016;31(2):152–165. doi:10.1057/jit.2016.8
   Web of Science ®Google Scholar
• Wang Y, Fesenmaier DR. Towards understanding members’ general participation in and active contribution to an online travel community. Tour Manag. 2004;25(6):709–722. doi:10.1016/j.tourman.2003.09.011
   Web of Science ®Google Scholar
• Lu Y, Yang D. Information exchange in virtual communities under extreme disaster conditions. Decis Support Syst. 2011;50(2):529–538. doi:10.1016/j.dss.2010.11.011
   Web of Science ®Google Scholar
• Yao CY, Tsai CC, Fang YC. Understanding social capital, team learning, members’ e-loyalty and knowledge sharing in virtual communities. Total Qual Manag Bus Excell. 2015;26(5–6):619–631. doi:10.1080/14783363.2013.865918
   Web of Science ®Google Scholar
• Cheng FF, Wu CS, Chen YC. Creating customer loyalty in online brand communities. Comput Human Behav. 2020;107:105752. doi:10.1016/j.chb.2018.10.018
   Web of Science ®Google Scholar
• Rubera G, Kirca A. You gotta serve somebody: the effects of firm innovation on customer satisfaction and firm value. J Acad Mark Sci. 2017;45(5):741–761. doi:10.1007/s11747-016-0512-7
   Web of Science ®Google Scholar
• Lin H, Fan W, Wallace L, et al. An empirical study of web-based knowledge community success. 40th Annual Hawaii International Conference on System Sciences; 2007:178.
   Google Scholar
• Wiertz C, de Ruyter K. Beyond the call of duty: why customers contribute to firm-hosted commercial online communities. Organ Stud. 2007;28(3):347–376. doi:10.1177/0170840607076003
   Web of Science ®Google Scholar
• Chieh-Peng L, Ding CG. Opening the black box: assessing the mediating mechanism of relationship quality and the moderating effects of prior experience in ISP service. Int J Serv Ind Manag. 2005;16(1):55–80. doi:10.1108/09564230510587159
   Web of Science ®Google Scholar
• Negash S, Ryan T, Igbaria M. Quality and effectiveness in web-based customer support systems. Inf Manag. 2003;40(8):757–768. doi:10.1016/S0378-7206(02)00101-5
   Web of Science ®Google Scholar
• Chen A, Karahanna E. Life interrupted: the effects of technology-mediated work interruptions on work and nonwork outcomes. MIS Q. 2018;42(4):1023–1042. doi:10.25300/MISQ/2018/13631
   Web of Science ®Google Scholar
• Segars AH. Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research. Omega. 1997;25(1):107–121. doi:10.1016/S0305-0483(96)00051-5
   Web of Science ®Google Scholar
• Zhao X, Lynch JG Jr, Chen Q. Reconsidering Baron and Kenny: myths and truths about mediation analysis. J Consum Res. 2010;37(2):197–206. doi:10.1086/651257
   Web of Science ®Google Scholar
• Hayes AF. Process: a versatile computational tool for observed variable mediation, moderation, and conditional process modeling; 2012. Available from http://www.afhayes.com/public/process2012.pdf. Accessed September 4, 2021.
   Google Scholar
• Lee KH, Hyun SS. The effects of tourists’ knowledge-sharing motivation on online tourist community loyalty: the moderating role of ambient stimuli. Curr Issues Tour. 2018;21(13):1521–1546. doi:10.1080/13683500.2016.1145197
   Web of Science ®Google Scholar
• Ben-Shaul M, Reichel A. Motives, modes of participation, and loyalty intentions of Facebook tourism brand page consumers. J Travel Res. 2018;57(4):453–471. doi:10.1177/0047287517704087
   Web of Science ®Google Scholar
• Peng W, Guisheng H, Lei Y. Evolutionary game analysis of knowledge sharing of users in social Q&A community based on knowledge quality & quantity. Mod Intelligence. 2018;4:44–51+59.
   Google Scholar
• Hau YS, Kang M. Extending lead user theory to users’ innovation-related knowledge sharing in the online user community: the mediating roles of social capital and perceived behavioral control. Int J Inf Manage. 2016;36(4):520–530. doi:10.1016/j.ijinfomgt.2016.02.008
   Web of Science ®Google Scholar
• Kwahk KY, Park DH. The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Comput Human Behav. 2016;55:826–839. doi:10.1016/j.chb.2015.09.044
   Web of Science ®Google Scholar
• Leonardi PM. Social media, knowledge sharing, and innovation: toward a theory of communication visibility. Inf Syst Res. 2014;25(4):796–816. doi:10.1016/j.im.2008.06.007
   Web of Science ®Google Scholar
• Soto-Acosta P, Popa S, Palacios-Marqués D, et al. Social web knowledge sharing and innovation performance in knowledge-intensive manufacturing SMEs. J Technol Transf. 2017;42(2):425–440. doi:10.1007/s10961-016-9498-z
   Web of Science ®Google Scholar
• Xu J, Thaldumrong P. Factors affecting property purchase decision of Chinese people: a study of condominium marketing Thailand. Chin J Soc Sci Manag. 2018;2(1):37–50.
   Google Scholar
• Jibril AB, Kwarteng MA, Chovancova M, Pilik M. The impact of social media on consumer-brand loyalty: a mediating role of online based-brand community. Cogent Bus Manag. 2019;6(1):1673640. doi:10.1080/23311975.2019.1673640
   Web of Science ®Google Scholar
• Javed M, Tučková Z, Jibril AB. The role of social media on tourists’ behavior: an empirical analysis of millennials from the Czech Republic. Sustainability. 2020;12(18):7735. doi:10.3390/su12187735
   Web of Science ®Google Scholar