82
Views
6
CrossRef citations to date
0
Altmetric
Original Research

The Universal Patient Centeredness Questionnaire: reliability and validity of a one-page questionnaire following surveys in three patient populations

, , , &
Pages 55-62 | Published online: 04 Jun 2016

References

  • GarrattAMSolheimEDanielsenKNational and Cross-National Surveys of Patient Experiences: A Structured ReviewOsloNorwegian Knowledge Centre for the Health ServicesReport 7-2008
  • SjetneISBjertnaesOAOlsenRVIversenHHBukholmGThe Generic Short Patient Experiences Questionnaire (GS-PEQ): identification of core items from a survey in NorwayBMC Health Serv Res2011118821510871
  • BensonTPottsHWA short generic patient experience questionnaire: howRwe development and validationBMC Health Serv Res20141449925331177
  • NHSEngland Available from: https://www.england.nhs.uk/wp-content/uploads/2014/07/fft-rev1.pdfAccessed February 5, 2016
  • GreavesFLavertyAAMillettCFriends and family test results only moderately associated with conventional measures of hospital qualityBMJ2013347f498623963549
  • SchollIZillJMHärterMDirmaierJAn integrative model of patient-centeredness – a systematic review and concept analysisPLoS One20149e10782825229640
  • GerteisMEdgman-LevitanSDaleyJDelbancoTLThrough the Patient’s Eyes: Understanding and Promoting Patient-Centered CareSan Francisco, CAJossey-Bass1993
  • RutaDAGarrattAMLengMRussellITMacDonaldLMA new approach to the measurement of quality of life. The Patient-Generated IndexMed Care199432110911267967852
  • Picker Institute Europe Available from: http://www.nhssurveys.org/Filestore/reports/Overarching_questions_for_patient_surveys_v3.pdfAccessed February 5, 2016
  • IversenHHBjertnæsOASkudalKEPatient evaluation of hospital outcomes: an analysis of open-ended comments from extreme clusters in a national surveyBMJ Open20144e004848
  • AnastarioMPRodriguezHPGallagherPMA randomized trial comparing mail versus in-office distribution of the CAHPS Clinician and Group SurveyHealth Serv Res2010451345135920579126
  • BjertnaesOASjetneISIversenHHOverall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectationsBMJ Qual Saf2012213946
  • WareJEJrSherbourneCDThe MOS 36-item short-form health survey (SF-36). I. Conceptual framework and item selectionMed Care1992304734831593914
  • StreinerDLNormanGRHealth Measurement Scales – A Practical Guide to Their Development and Use4th edOxfordOxford University Press2008
  • KleefstraSMZandbeltLCde HaesHJKoolRBTrends in patient satisfaction in Dutch university medical centers: room for improvement for allBMC Health Serv Res20151511225889966
  • BjertnaesOIversenHHKjollesdalJPIPEQ-OS – an instrument for on-site measurements of the experiences of inpatients at psychiatric institutionsBMC Psychiatry20151523426444263
  • GarrattAMEvaluation of the stages of completion and scoring of the Patient Generated Index (PGI) in patients with rheumatic diseasesQual Life Res2015242625263526038215
  • MartinFCamfieldLRodhamKKliemptPRutaDTwelve years’ experience with the Patient Generated Index (PGI) of quality of life: a graded structured reviewQual Life Res20071670571517268928
  • TavernierSSTottenAMBeckSLAssessing content validity of the patient generated index using cognitive interviewsQual Health Res2011211729173821859908
  • SitziaJHow valid and reliable are patient satisfaction data? An analysis of 195 studiesInt J Qual Health Care19991131932810501602
  • GarrattAMHelgelandJGulbrandsenPFive-point scales outperform 10-point scales in a randomized comparison of item scaling for the Patient Experiences QuestionnaireJ Clin Epidemiol20116420020720566267
  • RiiskjaerEAmmentorpJNielsenJFKofoedPEPatient surveys – a key to organizational change?Patient Educ Couns20107839440119800757
  • RiiskjærEAmmentorpJKofoedPEThe value of open-ended questions in surveys on patient experience: number of comments and perceived usefulness from a hospital perspectiveInt J Qual Health Care20122450951622833616