References
- Agarwal, R., and Prasad, J. A Conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9, 2 (1998), 204-215.
- Ahuja, M. K., and Thatcher, J. B. Moving beyond intentions and toward the theory of trying: Effects of work environment and gender on post-adoption information technology use. MIS Quarterly, 29, 3 (2005), 427-459.
- Ajzen, I. The theory of planned behavior. Organizational Behavior and Human Decisions Processes, 50, 2 (1991), 179-221.
- Ajzen, I. Perceived behavioral control, self-efficacy, locus of control and the theory of planned behavior. Journal of Applied Social Psychology, 32, 4 (2002), 665-683.
- Allen, M. W.; Armstrong, D. J.; Reid, M. F.; and Riemenschneider, C. K. Factors impacting the perceived organizational support of IT employees. Information & Management, 45, 8 (2008), 556-563.
- Arnoux, P. Attention, Brouillard: Les multiples moyens de communication s'empilent sans bien se comprendre dans une cacophonie contre-productive [Fog warning: Without mutual understanding, the multiple means of communication pile up in a counterproductive cacophony], Le Nouvel Economiste, 1487, 2 (2009), 17-18.
- Avgerou, C. The significance of context in information systems and organizational change. Information Systems Journal, 11, 1 (2001), 43-63.
- Bandura, A. Self-efficacy: Toward an unifying theory of behavioral change. Psychological Review, 84, 2 (1977), 191-215.
- Baron, R. M., and Kenny, D. A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 6 (1986), 1173-1182.
- Bashein, B. J., and Markus, M. L. Preconditions for BPR success. Information Systems Management, 11, 2 (1994), 7-13.
- Beaudry, A., and Pinsonneault, A. Understanding user responses to information technology: A coping model of user adaptation. MIS Quarterly, 29, 3 (2005), 493-524.
- Beaudry, A., and Pinsonneault, A. The other side of acceptance: studying the direct and indirect effects of emotions on information technology use. MIS Quarterly, 34, 4 (2010), 689-710.
- Benbasat, I., and Barki, H. Quo vadis, TAM? Journal of the Association for Information Systems, 8, 4 (2007), 211-218.
- Benbasat, I., and Zmud, R. W. The identity crisis within the IS discipline's core properties. MIS Quarterly, 27, 2 (2003), 183-194.
- Bouchard, T. J. Field research methods: Interviewing, questionnaires, participant observation, unobtrusive measures. In M. D. Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1976, pp. 363-413.
- Boudreau, M.-C.; Gefen, D.; and Straub, D. W. Validation in information systems research: A state-of-the-art assessment. MIS Quarterly, 25, 1 (2001), 1-16.
- Brancheau, J. C., and Wetherbe, J. C. The adoption of spreadsheet software: Testing innovation diffusion theory in the context of end-user computing. Information Systems Research, 1, 2 (1990), 115-143.
- Brod, C. Managing technostress: Optimizing the use of computer technology. Personnel Journal, 61, 10 (1982), 753-757.
- Bruque, S.; Moyano, J.; and Eisenberg, J. Individual adaptation to IT-induced change: The role of social networks. Journal of Management Information Systems, 25, 3 (2009-10), 177-206.
- Burnes, B. Kurt Lewin and the planned approach to change: A re-appraisal. Journal of Management Studies, 41, 6 (2004), 977-1002.
- Chin, W. W. PL S-Graph user's guide, version 3.0. Soft Modeling, February 2001 (available at www.pubinfo.vcu.edu/carma/Documents/OCT1405/PLSGRAPH3.0Manual.hubona.pdf
- Chua, S. L.; Chen, D.-T.; and Wong, A. F. L. Computer anxiety and its correlates: A meta-analysis. Computers in Human Behavior, 15, 1 (1999), 609-623.
- Coffin, R. J., and MacIntyre, P. D. Motivational influences on computer-related affective states. Computers in Human Behavior, 15, 5 (1999), 549-569.
- Compeau, D. R., and Higgins, C. A. Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19, 2 (1995), 189-211.
- Cook, T. D., and Campbell, D. T. Quasi Experimentation: Design and Analytical Issues for Field Settings. Chicago: Rand McNally, 1979.
- DeLone, W. H., and McLean, E. R. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19, 4 (Spring 2003), 9-30.
- Deng, X.; Doll, W. J.; and Truong, D. Computer self-efficacy in an ongoing use context. Behaviour and Information Technology, 23, 6 (2004), 395-412.
- DeSanctis, G. Capturing the complexity in advanced technology use: Adaptive structuration theory. Organization Science, 5, 2 (1994), 121-147.
- Durndell, A., and Haag, Z. Computer self efficacy, computer anxiety, attitudes towards the Internet and reported experience with the Internet, by gender, in an East European sample. Computers in Human Behavior, 18, 5 (2002), 521-535.
- Fishbein, M., and Ajzen, I. Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, MA: Longman Higher Education, 1975.
- Fornell, C., and Larcker, D. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 1 (1981), 39-50.
- Gefen, D., and Straub, D. W. Gender differences in perception and adoption of e-mail: An extension to the technology acceptance model. MIS Quarterly, 21, 4 (1997), 389-400.
- Gefen, D.; Straub, D.; and Boudreau, M. Structural equation modeling techniques and regression: Guidelines for research practice. Communications of the Association for Information Systems, 7, 7 (2000), 1-78.
- Harrison, A. W., and R. K. Rainer, Jr. The influence of individual differences on skill in end-user computing. Journal of Management Information Systems, 9, 1 (Summer 1992), 93-111.
- Hassenzahl, M., and Tractinsky, N. User experience: A research agenda. Behaviour and Information Technology, 25, 2 (2006), 91-97.
- Hofstede, G. Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations. Thousand Oaks, CA: Sage, 2001.
- Igbaria, M. User acceptance of microcomputer technology: An empirical test. OMEGA, 21, 1 (1993), 73-90.
- Igbaria, M. An examination of the factors contributing to microcomputer technology acceptance. Accounting, Management and Information Technology, 4, 4 (1994), 205-224.
- Igbaria, M., and Parasuraman, S. A path analytic study of individual characteristics, computer anxiety and attitudes toward microcomputers. Journal of Management, 15, 3 (1989), 373-388.
- Jasperson, J.; Carter, P.; and Zmud, R. A comprehensive conceptualization of postadoptive behaviors associated with information technology enabled work systems. MIS Quarterly, 29, 3 (2005), 525-557.
- Kalika, M.; Boukef Charki, N.; and Isaac, H. The Napoleon effect perspective: An empirical investigation of e-mail use versus face-to-face meetings. Communications of the Association for Information Systems, 22, 27 (2008), 501-514.
- Kane, G. C., and Fichman, R. G. The shoemaker's children: Using wikis for information systems teaching, research, and publication. MIS Quarterly, 33, 1 (2009), 1-17.
- Karahanna, E.; Ahuja, M.; Srite, M.; and Galvin, J. Individual differences and relative advantage: The case of GSS. Decision Support Systems, 32, 4 (2002), 327-341.
- Karasek, R. A. Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24, 2 (1979), 285-308.
- Karasek, R. A., and Theorell, T. Healthy Work: Stress, Productivity, and the Reconstruction of Working Life. New York: Basic Books, 1990.
- Lamb, R., and Kling, R. Reconceptualizing users as social actors in information systems research. MIS Quarterly, 27, 2 (2003), 197-235.
- Lapointe, L., and Rivard, S. A multilevel model of resistance to information technology implementation. MIS Quarterly, 29, 3 (2005), 461-491.
- Law, E. L.-C.; Roto, V.; Hassenzahl, M.; Vermeeren, A. P. O. S.; and Kort, J. Understanding, scoping and defining user experience: A survey approach. In Proceedings of the 27th Conference on Human Factors in Computing Systems. Boston: ACM Press, 2009, pp. 719-728.
- Lazarus, R. S., and Folkman, S. Stress, Appraisal, and Coping. New York: Springer, 1984.
- Leonard-Barton, D., and Deschamps, I. Managerial influence in the implementation of new technology. Management Science, 34, 10 (1988), 1252-1265.
- Lewin, K. Field theory and experiment in social psychology: Concepts and methods. American Journal of Sociology, 44, 6 (1939), 868-896.
- Lewin, K. Defining the "field at a given time." Psychological Review, 50, 3 (1943), 292-310.
- Lewin, K. Behavior and development as a function of the total situation. In D. Cartwright (ed.), Resolving Social Conflicts & Field Theory in Social Science. Washington, DC: American Sociological Association, 1946, pp. 337-381.
- Lewin, K. Psychologie dynamique—les relations humaines [Dynamic Psychology—Human Relations]. Paris: Presses Universitaires de France, 1959.
- Lewin, K. Frontiers in group dynamics. In D. Cartwright (ed.), Resolving Social Conflicts & Field Theory in Social Science. Washington DC: American Psychological Association, 1997, pp. 301-336.
- Luftman, J., and Ben-Zvi, T. Key issues for IT executives 2009: Difficult economy's impact on IT. MIS Quarterly Executive, 9, 1 (2010), 49-59.
- Mahar, D.; Henderson, R.; and Deane, F. The effect of computer anxiety, state anxiety, and computer experience on users' performance. Personality and Individual Differences, 22, 5 (1997), 683-692.
- Manstead, A. S. R., and Eekelen, S. A. M. V. Distinguishing between perceived behavioral control and self-efficacy in the domain of academic achievement intentions and behaviors. Journal of Applied Social Psychology, 28, 15 (1998), 1375-1392.
- Markus, M. L. Electronic mail as the medium of managerial choice. Organization Science, 5, 4 (1994), 502-527.
- Martinko, M. J.; Henry, J. W.; and Zmud, R. W. An attributional explanation of individual resistance to the introduction of information technologies in the workplace. Behaviour & Information Technology, 15, 5 (1996), 313-330.
- McAfee, A. P. Enterprise 2.0: The dawn of emergent collaboration. MIT Sloan Management Review, 47, 3 (2006), 21-28.
- Mikkelsen, A.; Ogaard, T.; Lindoe, P. H.; and Olsen, O. E. Job characteristics and computer anxiety in the production industry. Computers in Human Behavior, 18, 3 (2002), 223-239.
- Morris, M. G.; Venkatesh, V.; and Ackerman, P. L. Gender and age differences in employee decisions about new technology: An extension of the theory of planned behavior. IEEE Transactions on Engineering Management, 52, 1 (2005), 69-84.
- Moskowitz, G. B. Social Cognition: Understanding Self and Others. New York, London: Guilford Press, 2004.
- Nasse, P., and Legeron, P. Rapport sur la détermination, la mesure, et le suivi des risques psychosociaux au travail [A Report on the Determination, Measurement, and Follow-Up to Work-Related Psychosocial Risks]. Paris: Ministère du travail, des relations sociales et de la solidarité, 2008.
- Nelson, R. R. IT project management: Infamous failures, classic mistakes, and best practices. MIS Quarterly Executive, 6, 2 (2007), 67-78.
- Palfrey, J., and Gasser, U. Born Digital: Understanding the First Generation of Digital Natives. Basic Book, 2008.
- Parasuraman, S., and Igbaria, M. An examination of gender differences in the determinants of computer anxiety and attitudes toward microcomputers among managers. International Journal of Man-Machine Studies, 32, 3 (1990), 327-340.
- Parthasarathy, M., and Bhattacherjee, A. Understanding post-adoption behavior in the context of online services. Information Systems Research, 9, 4 (1998), 362-379.
- Pinsonneault, A., and Kraemer, K. L. Survey research methodology in management information systems: An assessment. Journal of Management Information Systems, 10, 2 (Fall 1993), 75-105.
- Plummer, M.; Plotnick, L.; Hiltz, S. R.; and Jones, Q. A wiki that knows where it is being used: Social hazard or social service? Paper presented at the 2007 Americas Conference on Information Systems, Keystone, CO, August 9-12, 2007.
- Podsakoff, P. M.; MacKenzie, S. B.; Lee, J.-Y.; and Podsakoff, N. P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 5 (2003), 879-903.
- Ragu-Nathan, T. S.; Tarafdar, M.; Ragu-Nathan, B. S.; and Tu, Q. The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19, 4 (2008), 417-433.
- Ringle, C. M.; Wende, S.; and Will, A. Smart PLS. University of Hamburg, Hamburg, Germany, 2005.
- Rosen, L. D., and Weil, M. M. Computer anxiety: A cross cultural comparison of university students in ten countries. Computers in Human Behavior, 11, 1 (1995), 45-64.
- Rosen, L. D.; Sears, D. C.; and Weil, M. M. Treating technophobia: A longitudinal evaluation of the computerphobia reduction program. Computers in Human Behavior, 9, 1 (1993), 27-50.
- Ross, J. W., and Weil, P. Six IT decisions your IT people shouldn't make. Harvard Business Review, 80, 11 (November 2002), 84-91.
- Sales, S. M. Some effects of role overload and role underload. Organizational Behavior and Human Performance, 5, 6 (1970), 592-608.
- Sargent, L. D., and Terry, D. J. The moderating role of social support in Karasek's job strain model. Work & Stress, 14, 3 (2000), 245-261.
- Schultze, U., and Vandenbosh, B. Information overload in a groupware environment: Now you see it, now you don't. Journal of Organizational Computing and Electronic Commerce, 8, 2 (1998), 127-148.
- Schwenkmezger, P., and Steffgen, G. Anxiety and motor performance. In B. Kirkcaldy (ed.), Normalities and Abnormalities in Human Movement. Basel: Karger, 1989, pp. 78-99.
- Silver, M. S. User perceptions of decision support system restrictiveness: An experiment. Journal of Management Information Systems, 5, 1 (Summer 1988), 51-65.
- Silver, M. S. Decisional guidance for computer-based decision support. MIS Quarterly, 15, 1 (1991), 105-122.
- Smulders, P. G. W.; Kompier, M. A. J.; and Paoli, P. The work environment in the twelve EU-countries: Differences and similarities. Human Relations, 49, 10 (1996), 1291-1313.
- Spreitzer, G. M. Social structural characteristics of psychological empowerment. Academy of Management Journal, 39, 2 (1996), 483-504.
- Standing, C.; Sims, I.; and Love, P. IT non-conformity in institutional environments: E-marketplace adoption in the government sector. Information & Management, 46, 2 (2009), 138-149.
- Straub, D.; Limayem, M.; and Karahanna-Evaristo, E. Measuring system usage: Implications for IS theory testing. Management Science, 41, 8 (1995), 1328-1342.
- Sun, H., and Zhang, P. The role of affect in IS research: A critical survey and a research model. In P. Zhang and D. Galletta (ed.), Human-Computer Interaction and Management Information Systems: Foundations. Armonk, NY: M. E. Sharpe, 2006.
- Sutter, J. Tutorial: Introduction to Web 2.0. Communications of the Association for Information Systems, 25, 40 (2009), 511-540.
- Tarafdar, M.; Tu, Q.; and Ragu-Nathan, T. S. Impact of technostress on end-user satisfaction and performance. Journal of Management Information Systems, 27, 3 (Winter 2010-11), 303-334.
- Tarafdar, M.; Tu, Q.; Ragu-Nathan, B. S.; and Ragu-Nathan, T. S. The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24, 1 (Summer 2007), 301-328.
- Taylor, S., and Todd, P. A. Assessing IT usage: The role of prior experience. MIS Quarterly, 19, 4 (1995), 561-570.
- Taylor, S., and Todd, P. A. Understanding information technology usage: A test of competing models. Information Systems Research, 6, 2 (1995), 144-176.
- Thatcher, J. B., and Perrewé, P. L. An empirical examination of individual traits as antecedents to computer anxiety and computer self-efficacy. MIS Quarterly, 26, 4 (2002), 381-396.
- Thatcher, J. B.; Zimmze, J. C.; Gundlach, M. J.; and McKnight, D. H. Internal and external dimensions of computer self-efficacy: An empirical examination. IEEE Transactions on Engineering Management, 55, 4 (2008), 628-644.
- Thomas, K. W., and Velthouse, B. A. Cognitive elements of empowerment. Academy of Management Review, 15, 4 (1990), 666-681.
- Thompson, R. L., and Higgins, C. A. Personal computing: Toward a conceptual model of utilization. MIS Quarterly, 15, 1 (1991), 125-143.
- Thompson, R. L.; Compeau, D.; and Higgins, C. Intentions to use information technologies: An integrative model. Journal of Organizational and End User Computing, 18, 3 (2006), 25-46.
- Venkatesh, V. Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research, 11, 4 (2000), 342-365.
- Venkatesh, V., and Bala, H. Technology acceptance model 3 and a research agenda on interventions. Decision Science, 39, 2 (2008), 273-315.
- Venkatesh, V.; Morris, M. G.; Davis, G. B.; and Davis, F. D. User acceptance of information technology: Toward a unified view. MIS Quarterly, 27, 3 (2003), 425-478.
- Weil, M. M.; Rosen, L. D.; and Wugalter, S. E. The etiology of computerphobia. Computers in Human Behavior, 6, 4 (1990), 361-379.
- Wold, H. Partial least squares. In S. Kotz and N. L. Johnson (eds.), Encyclopedia of Statistical Sciences. New York: Wiley, 1985, pp. 581-591.
- Wu, J., and Lederer, A. A meta-analysis of the role of environment-based voluntariness in information technology acceptance. MIS Quarterly, 33, 2 (2009), 419-432.
- Yaverbaum, G. J. Critical factors in the user environment: An experimental study of users, organizations, and tasks. MIS Quarterly, 12, 1 (1988), 75-88.
- Yi, M. Y.; Fiedler, K. D.; and Park, J. S. Understanding the role of individual innovativeness in the acceptance of IT-based innovations: Comparative analyses of models and measures. Decision Sciences, 37, 3 (2006), 393-426.
- Yperen, N. W. V., and Hgedoorn, M. Do high job demands increase intrinsic motivation or fatigue or both? The role of job control and job social support. Academy of Management Journal, 46, 3 (2003), 339-348.
- Zmud, R. W. Individual differences and MIS success: A review of the empirical literature. Management Science, 25, 10 (1979), 966-979.