Channel Capabilities, Product Characteristics, and the Impacts of Mobile Channel Introduction

References

• Afuah, A., and Tucci, C. L. Internet Business Models and Strategies: Text and Cases. New York: McGraw-Hill, 2000.
   Google Scholar
• Anderson, E.; Day, G. S.; and Rangan, V. K. Strategic channel design. Sloan Management Review, 38, 4 (Summer 1997), 59-70.
   Google Scholar
• Anderson, E. T.; Simester, D.; and Zettelmeyer, F. Internet channel conflict: Problems and solutions. In N. K. Malhotra (ed.), Review of Marketing Research, vol. 7, Bingley, UK: Emerald Group, 2010, pp. 63-92.
   Google Scholar
• Avery, J.; Steenburgh, T. J.; Deighton, J.; and Caravella, M. Adding bricks to clicks: Predicting the patterns of cross-channel elasticities over time. Journal of Marketing, 76, 3 (2012), 96-111.
   Google Scholar
• Balasubramanian, S. Mail versus mall: A strategic analysis of competition between direct marketers and conventional retailers. Marketing Science, 17, 3 (Summer 1998), 181-195.
   Google Scholar
• Biocca, F.; Owen, C.; Tang, A.; and Bohil, C. Attention issues in spatial information systems: Directing mobile users' visual attention using augmented reality. Journal of Management Information Systems, 23, 4 (Spring 2007), 163-184.
   Google Scholar
• Biyalogorsky, E., and Naik, P. Clicks and mortar: The effect of online activities on offline sales. Marketing Letters, 14, 1 (2003), 21-32.
   Google Scholar
• Chiang, W. K.; Chhajed, D.; and Hess, J. D. Direct marketing, indirect profits: A strategic analysis of dual-channel supply-chain design. Management Science, 49, 1 (2003), 1-20.
   Google Scholar
• Cisco visual networking index: Global mobile data traffic forecast update, 2012-2017. White Paper, Cisco, San Jose, CA, February 6, 2013 (available at www.cisco.com/en/US/solutions/collateral/ns341/ns525/ns537/ns705/ns827/white_paper_c11-520862.pdf
   Google Scholar
• Clarke, I. Emerging value propositions for m-commerce. Journal of Business Strategies, 18, 2 (Fall 2001), 133-148.
   Google Scholar
• Clemons, E. K. MAC-Philadelphia national bank's strategic venture in shared ATM networks. Journal of Management Information Systems, 7, 1 (Summer 1990), 5-25.
   Google Scholar
• Danaher, B.; Dhanasobhon, S.; Smith, M. D.; and Telang, R. Converting pirates without cannibalizing purchasers: The impact of digital distribution on physical sales and internet piracy. Marketing Science, 29, 6 (November-December 2010), 1138-1151.
   Google Scholar
• Deleersnyder, B.; Geyskens, I.; Gielens, K.; and Dekimpe, M. G. How cannibalistic is the Internet channel? A study of the newspaper industry in the United Kingdom and the Netherlands. International Journal of Research in Marketing, 19, 4 (2002), 337-348.
   Google Scholar
• Engel, J. F.; Blackwell, R. D.; and Miniard, P. W. Consumer Behavior, 8th ed. New York: Dryden Press, 1995.
   Google Scholar
• Fader, P. S.; Hardie, B. G.; and Lee, K. L. RFM and CLV: Using iso-value curves for customer base analysis. Journal of Marketing Research, 42, 4 (2005), 415-430.
   Google Scholar
• Fang, X.; Chan, S.; Brzezinski, J.; and Xu, S. Moderating effects of task type on wireless technology acceptance. Journal of Management Information Systems, 22, 3 (Winter 2005-6), 123-157.
   Google Scholar
• Feng, Y.; Guo, Z.; and Chiang, W. Y. K. Optimal digital content distribution strategy in the presence of the consumer-to-consumer channel. Journal of Management Information Systems, 25, 4 (Spring 2009), 241-270.
   Google Scholar
• Gartner says worldwide mobile payment transaction value to surpass $171.5 billion. Gartner, Stamford, CT, May 29, 2012 (available at www.gartner.com/newsroom/id/2028315/
   Google Scholar
• Gebauer, J.; Shaw, M. J.; and Gribbins, M. L. Task-technology fit for mobile information systems. Journal of Information Technology, 25, 3 (2010), 259-272.
   Google Scholar
• Gentzkow, M. Valuing new goods in a model with complementarity: Online newspapers. American Economic Review, 97, 3 (2007), 713-744.
   Google Scholar
• Ghose, A.; Goldfarb, A.; and Han, S. How is the mobile Internet different? Search costs and local activities. Information Systems Research (2013), forthcoming.
   Google Scholar
• Ghose, A.; Mukhopadhyay, T.; and Rajan, U. The impact of Internet referral services on a supply chain. Information Systems Research, 18, 3 (September 2007), 300-319.
   Google Scholar
• Gu, B.; Konana, P.; Rajagopalan, B.; and Chen, H.-W. M. Competition among virtual communities and user valuation: The case of investing-related communities. Information Systems Research, 18, 1 (2007), 68-85.
   Google Scholar
• Gujarati, D. N. Basic Econometrics, 3d ed. New York: McGraw-Hill, 1995.
   Google Scholar
• Han, K.; Oh, W.; Im, K. S.; Chang, M. R.; Oh, H.; and Pinsonneault, A. Value cocreation and wealth spillover in open innovation alliances. MIS Quarterly, 36, 1 (2012), 291-305.
   Google Scholar
• Huang, P.; Lurie, N. H.; and Mitra, S. Searching for experience on the web: An empirical examination of consumer behavior for search and experience goods. Journal of Marketing, 73, 2 (2009), 55-69.
   Google Scholar
• Jung, G. The impact of smartphone adoption on consumers switching behavior in broadband and cable TV services. In Proceedings of the 35th Annual Pacific Telecommunications Conference 2013. Red Hook, NY: Curran Associates, 2013, pp. 205-218.
   Google Scholar
• Jung, J., and Lee, B. An empirical investigation of mobile service channel usage and mutual influence with Internet service channel. In W. Kettler, K. R. Lang, and K. J. Lee (eds.), Proceedings of 13th International Conference on Electronic Commerce. New York: ACM Press, 2011.
   Google Scholar
• Junglas, I. A., and Watson, R. T. Location-based services. Communications of the ACM, 51, 3 (2008), 65-69.
   Google Scholar
• Kabadayi, S.; Eyuboglu, N.; and Thomas, G. P. The performance implications of designing multiple channels to fit with strategy and environment. Journal of Marketing, 71, 4 (2007), 195-211.
   Google Scholar
• Kaiser, U. Magazines and their companion Websites: Competing outlet channels? Review of Marketing Science, 4, 1 (2006), 1-24.
   Google Scholar
• Kinal, T., and Ratner, J. B. Regional forecasting models with vector autoregression: The case of New York State. Working paper, Department of Economics, State University of New York at Albany, 1982.
   Google Scholar
• Kleijnen, M.; De Ruyter, K.; and Wetzels, M. An assessment of value creation in mobile service delivery and the moderating role of time consciousness. Journal of Retailing, 83, 1 (2007), 33-46.
   Google Scholar
• Lee, Y. E., and Benbasat, I. Interface design for mobile commerce. Communications of the ACM, 46, 12 (2003), 48-52.
   Google Scholar
• Limayem, M.; Hirt, S. G.; and Cheung, C. M. How habit limits the predictive power of intention: The case of information systems continuance. MIS Quarterly, 31, 4 (2007), 705-737.
   Google Scholar
• Liu, D. R., and Shih, Y. Y. Integrating AHP and data mining for product recommendation based on customer lifetime value. Information and Management, 42, 3 (2005), 387-400.
   Google Scholar
• Luo, X.; Zhang, J.; and Duan, W. Social media and firm equity value. Information Systems Research, 24, 1 (2013), 146-163.
   Google Scholar
• Mehra, G. The four P's of mobile commerce. Practical ECommerce, June 28, 2011 (available at www.practicalecommerce.com/articles/2878-The-Four-P-s-of-Mobile-Commerce/
   Google Scholar
• Mobile ticketing markets: Analysis, strategic opportunities & forecasts 2011-2015. Report, Juniper Research, Hampshire, UK, 2011 (available at www.juniperresearch.com/reports.php?id=286/
   Google Scholar
• Moore, J. Seasonality and its effects on lifecycle pricing. White Paper, Revionics, Austin, TX, May 2010 (available at www.nrf.com/modules.php?name=News&op=viewlive&sp_id=939/
   Google Scholar
• Nakajima, S. World Internet markets. DigiWorld by IDATE Blog, November 22, 2012 (available at blog.idate.fr/world-internet-markets/
   Google Scholar
• Neslin, S. A., and Shankar, V. Key issues in multichannel customer management: Current knowledge and future directions. Journal of Interactive Marketing, 23, 1 (2009), 70-81.
   Google Scholar
• OECD broadband statistics update. Organization of Economic Cooperation and Development. Paris, July 18, 2013 (available at www.oecd.org/sti/broadband/broadband-statisticsupdate.htm
   Google Scholar
• Palmer, J. W., and Griffith, D. A. An emerging model of Web site design for marketing. Communications of the ACM, 41, 3 (1998), 44-51.
   Google Scholar
• Pauwels, K., and Neslin, S. A., Building with bricks and mortar: The revenue impact of opening physical stores in a multichannel environment. Working paper, Tuck School of Business, Dartmouth College, Hanover, NH, 2011.
   Google Scholar
• Putsis, W. P., Jr., and Srinivasan, N. Buying or just browsing? The duration of purchase deliberation. Journal of Marketing Research, 31, 3 (1994), 393-402.
   Google Scholar
• Rao, B., and Minakakis, L. Evolution of mobile location-based services. Communications of the ACM, 46, 12 (2003), 61-65.
   Google Scholar
• Retailers increasing mobile and social efforts: According to Shop.org/Forrester survey. Shop.org/Forrester Research, May 2, 2011.
   Google Scholar
• Riggins, F. J. A multichannel model of separating equilibrium in the face of the digital divide. Journal of Management Information Systems, 21, 2 (Fall 2004), 161-179.
   Google Scholar
• Sabherwal, R., and Vijayasarathy, L. An empirical investigation of the antecedents of telecommunication-based interorganizational systems. European Journal of Information Systems, 3, 4 (1994), 268-284.
   Google Scholar
• Simon, D. H., and Kadiyali, V. The effect of a magazine's free digital content on its print circulation: Cannibalization or complementarity? Information Economics and Policy, 19, 3 (2007), 344-361.
   Google Scholar
• Steinfield, C.; Bouwman, H.; and Adelaar, T. The dynamics of click-and-mortar electronic commerce: Opportunities and management strategies. International Journal of Electronic Commerce, 7, 1 (Fall 2002), 93-120.
   Google Scholar
• Van Kenhove, P., De Wulf, K., and Van Waterschoot, W. The impact of task definition on store-attribute saliences and store choice. Journal of Retailing, 75, 1 (Spring 1999), 125-137.
   Google Scholar
• Venkatesh, V., and Ramesh, V. Web and wireless site usability: Understanding differences and modeling use. MIS Quarterly, 30, 1 (2006), 181-206.
   Google Scholar
• Venkatesh, V.; Ramesh, V.; and Massey, A. P. Understanding usability in mobile commerce. Communications of the ACM, 46, 12 (2003), 53-56.
   Google Scholar
• Zettelmeyer, F. Expanding to the Internet: Pricing and communications strategies when firms compete on multiple channels. Journal of Marketing Research, 37, 3 (2000), 292-308.
   Google Scholar