REFERENCES
- Australian Health Ministers. National Standards for Mental Health Services. Canberra: Australian Government Publishing Services, 1997.
- Australian Health Ministers. National Mental Health Plan 2003–2008. Canberra: Australian Government, 2003.
- Australian Health Ministers. National Mental Health Policy 2008. Canberra: Commonwealth of Australia, 2009.
- Clark CC, Scott EM, Boydell KM, Goering P. Effects of client interviewers on client-reported satisfaction with mental health services. Psychiatric Services 1999; 50: 961–963.
- Williams, B. Patient satisfaction: a valid concept? Social Science and Medicine 1994; 47: 1351–1359.
- Perkins, R. What constitutes success? The relative priority of service users’ and clinicians’ views of mental health services. British Journal of Psychiatry 2001; 179: 9–10.
- Avis M, Bond M, Arthur A. Questioning patient satisfaction: an empirical investigation in two outpatient clinics. Social Science and Medicine 1997; 44: 85–92.
- NSW Department of Health. A Statewide Approach to Measuring and Responding to Consumer Perceptions and Experiences of Adult Mental Health Services: A Report on Stage One of the Development of the MHCoPES Framework and Questionnaires. North Sydney: NSW Department of Health, 2006.
- Anthony WA. A recovery-oriented service system: setting some system level standards. Psychiatric Rehabilitation Journal 2000; 24: 159–168.
- Reid, W. Promoting accountability and continual improvement: a review of the respective roles of performance measurement, auditing, evaluation and reporting. Canadian Journal of Program Evaluation 1999; 14: 85–104.
- World Health Organization. Quality Improvement for Mental Health. Mental Health Policy and Service Guidance Package. Geneva, Switzerland: WHO, 2003.
- Commonwealth Department of Health and Aged Care. Evaluation. A Guide for Good Practice. Canberra: Promotion and Prevention Section, Mental Health and Special Programs Branch, Department of Health and Aged Care, 2001.
- Guba EG, Lincoln YS. Fourth Generation Evaluation. Newbury Park, CA: Sage, 1989.
- NSW Consumer Advisory Group – Mental Health Inc. Mental Health Consumers Perceptions and Experiences of Services (MH-CoPES) Stage 2: Final Report and Appendices. The MH-CoPES Framework and Questionnaires Ready for Statewide Implementation. Sydney: NSW CAG, 2010.