Improving teamwork, trust and safety: An ethnographic study of an interprofessional initiative

References

• Allen, D. (1997). The nursing-medical boundary: a negotiated order? Sociology of Health & Illness, 19(4), 498–520.
   Web of Science ®Google Scholar
• Alonso, A., Baker, D., & Holtzman, A. (2006). Reducing medical error in the military health system: How can team training help. Human Resource Management Review, 16, 396–415.
   Google Scholar
• Atkinson, P. (1995). Medical Talk & Medical Work. London: Sage Publications.
   Google Scholar
• Atkinson, P., & Coffey, A. (1996). Making Sense of Qualitative Data. London: Sage Publications.
   Google Scholar
• Baxter, S.K., & Brumfitt, S.M. (2008). Benefits and losses: A qualitative study exploring healthcare staff perceptions of team-working. Quality and Safety in Health Care, 17, 127–130.
   PubMed Web of Science ®Google Scholar
• Becker, H., Geer, B., Hughes, E., & Strauss, A. (1961). Boys in WhiteChicagoUniversity of Chicago Press
   Google Scholar
• Bowers, P., Campbell, S., Bojke, C., & Sibbald, C. (2003). Team structure, team climate and the quality of care in primary care: An observational study. Quality and Safety in Health Care, 12, 273–279.
   PubMedGoogle Scholar
• Bryman, A. (2008). Social Research Methods (3rd ed.) Oxford: Oxford University Press.
   Google Scholar
• CHSRF Canadian Health Services Research Foundation. (2006). Teamwork in Healthcare: Promoting effective teamwork in healthcare in Canada. Policy synthesis and recommendations. (pp. 1–46). Ottawa: CHSRF.
   Google Scholar
• CIHI – Canadian Institute for Health Information. (2006). Findings from the 2005 National Survey of the Work and Health of Nurses. Canada: CIHI.
   Google Scholar
• Clements, D., Dault, M., & Priest, A. (2007). Effective teamwork in healthcare: Research and reality [Special Issue]. Healthcare Papers, 7, 26–34.
   PubMedGoogle Scholar
• Cross, R., & Prusak, L. (2002, June). The people who make organisations go – or stop. Harvard Business Review, 105–112.
   Web of Science ®Google Scholar
• Enderby, P. (2002). Team-working in community rehabilitation. Journal of Clinical Nursing, 11(3), 409–411.
   PubMed Web of Science ®Google Scholar
• Fineman, S. (2005). Emotionalizing organizational learning. E. Locke (Ed.), The Blackwell Handbook of Principles of Organizational Behaviour. In (pp. 226–238). Oxford: Blackwell Publishers.
   Google Scholar
• Firth-Cozens, J. (2004). Organisational trust: The keystone to patient safety. Quality and Safety in Health Care, 13, 56–61.
   PubMedGoogle Scholar
• Jackson, D. (2008). Collegial trust: Crucial to safe and harmonious workplaces. Journal of Clinical Nursing, 17, 541–1542.
   Web of Science ®Google Scholar
• Mason, J. (2002). Qualitative Researching (2nd ed.)London: Sage Publications.
   Google Scholar
• McCallin, A. (2001). Interdisciplinary practice – A matter of teamwork: An integrated literature review. Journal of Clinical Nursing, 10, 419–428.
   PubMed Web of Science ®Google Scholar
• National Patient Safety Agency. (2008). TCAM theory. Retrieved June 3, 2008, from http://www.npsa.nhs.uk/patientsafety/improvingpatientsafety/team-working/tcam/
   Google Scholar
• Neyland, D. (2008). Organizational Ethnogrphy. Los Angeles: Sage Publications.
   Google Scholar
• Oandasan, I. (2007). Teamwork and healthy workplaces: Strengthening the links for deliberation and action through research and policy [Special Issue]. Healthcare Papers, 7, 98–103.
   PubMedGoogle Scholar
• Ouwens, M., Hulscher, M., Akkermans, R., Hermens, R., Grol, R., & Wollersheim, H. (2008). The Team Climate Inventory: Application in hospital teams and methodological considerations. Quality and Safety in Health Care, 17, 275–280.
   PubMedGoogle Scholar
• Peters, T., & Waterman, R. (1982). In Search of Excellence. New York: Harper and Row.
   Google Scholar
• Poulton, B., & West, M. (1993). Effective multidisciplinary teamwork in primary health care. Journal of Advanced Nursing, 18, 918–925.
   PubMed Web of Science ®Google Scholar
• Rafferty, A.-M., Ball, J., Aiken, L. (2001). Are teamwork and professional autonomy compatible, and do they result in improved hospital care. Quality and Safety in Health Care, 10, 32–37.
   Google Scholar
• Reeves, S., Rice, K., Gotlib Conn, L., Miller, K.-L., Kenaszchuk, C., & Zwarenstein, M. (2009). Interprofessional interaction, negotiation and non-negotiation on general internal medicine wards. Journal of Interprofessional Care, 23, 633–645.
   PubMed Web of Science ®Google Scholar
• Shortell, S.M., Bennett, C.L., & Byck, G.R. (1998). Assessing the impact of continuous quality improvement on clinical practice: What it will take to accelerate progress. Milbank Quarterly, 76, 593–624.
   PubMed Web of Science ®Google Scholar
• Silverman, D. (2005). Doing Qualitative Research. A Practical Handbook (2nd ed.)London: Sage Publications.
   Google Scholar
• Simons, T., & Peterson, R. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85(1), 102–111.
   PubMed Web of Science ®Google Scholar
• Stewart, C.J., & Cash, W.B. Jr. (1991). Interviewing: Principles and Practices. Dubuque, IA: William C. Brown.
   Google Scholar
• Suter, E., Arndt, J., Arthur, N., Parboosingh, J., Taylor, E., & Deutschlander, S. (2009). Role understanding and effective communication as core competencies for collaborative practice. Journal of Interprofessional Care, 23(1), 41–51.
   PubMed Web of Science ®Google Scholar
• Thylefors, I., Persson, O., & Hellstrom, D. (2005). Team types, perceived efficiency and team climate in Swedish cross-professional teamwork. Journal of Interprofessional Care, 19, 102–114.
   PubMedGoogle Scholar
• Wagner, E. (2000). The role of patient care teams in chronic disease management. British Medical Journal, 320, 569–572.
   PubMed Web of Science ®Google Scholar
• Weingart, L., & Jehn, A. (2004). Manage intra-team conflict through collaboration. In E. Locke (ed.), The Blackwell Handbook of Principles of Organizational Behaviour. (pp. 226–238). Oxford: Blackwell Publishers.
   Google Scholar
• Welsh Assembly Government. (2006). The National Service Framework for Older People in Wales. Cardiff: WAG.
   Google Scholar
• West, M. (2004). Effective Teamwork: Practical Lessons from Organizational Research. London: BPS Blackwell.
   Google Scholar
• Williams, G., & Laungani, P. (1999). Analysis of teamwork in an NHS community trust: An empirical study. Journal of Interprofessional Care, 13, 19–28.
   Google Scholar