References
- Department of Health. Working for Patients. HMSO, London 1990
- Donabedlak A. Quality Assurance in Health care: consumer's role. Quality in Health Care 1992; 1: 247–251
- Locker D., Dunt P. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Social Science 6 Medicine 1978; 12: 283–292
- McIver S. Obtaining the Views of Users of Mental Health Services. Kings Fund Centre, London 1991
- Pope C., Mays N. Opening the black box: and encounter in the corridors of health services research. British Medical Journal 1993; 306: 315–318
- Sensky T., Catalky J. Asking patients about their treatment: why their answers should not always be taken at face value. British Medical Journal 1992; 305: 1109–1110
- Vuori H. Patient satisfaction—does it matter?. Quality Assurance in Healthcare 1991; 3(3)183–189