Communication patterns for the most serious poison center calls

References

• Roter DL, Stewart M, Putnam SM, Lipkin M Jr., Stiles W, Inui TS. Communication patterns of primary care physicians. JAMA 1997; 277:350–356.
   PubMed Web of Science ®Google Scholar
• Haskard KB, Williams SL, DiMatteo MR, Rosenthal R, White MK, Goldstein MG. Physician and patient communication training in primary care: effects on participation and satisfaction. Health Psychol 2008; 27:513–522.
   PubMed Web of Science ®Google Scholar
• Roter DL, Hall JA. Strategies for enhancing patient adherence to medical recommendations. JAMA 1994; 271:80.
   PubMedGoogle Scholar
• Hall JA, Roter DL. Do patients talk differently to male and female physicians? A meta-analytic review. Patient Educ Couns 2002; 48:217–224.
   PubMed Web of Science ®Google Scholar
• Kaplan SH, Greenfield S, Ware JE Jr. Assessing the effects of physician–patient interactions on the outcomes of chronic disease. Med Care 1989; 27:S110–S127.
   PubMed Web of Science ®Google Scholar
• Beckman HB, Frankel RM. Training practitioners to communicate effectively in cancer care: it is the relationship that counts. Patient Educ Couns 2003; 50:85–89.
   PubMed Web of Science ®Google Scholar
• Duffy FD, Gordon GH, Whelan G, Cole-Kelly K, Frankel R, Buffone N, et al. Assessing competence in communication and interpersonal skills: the Kalamazoo II report. Acad Med 2004; 79:495–507.
   PubMed Web of Science ®Google Scholar
• Derkx HP, Rethans J-JE, Maiburg BH, Winkens RA, Muijtjens AM, van Rooij HG, et al. Quality of communication during telephone triage at Dutch out-of-hours centres. Patient Educ Couns 2009; 74:174–178.
   PubMed Web of Science ®Google Scholar
• Kreps G, Viswanath K. Communication interventions and cancer control: a review of the National Cancer Institute’s health communication intervention research initiative. Fam Community Health 2001; 24:ix–xiii.
   PubMed Web of Science ®Google Scholar
• Shah B, Chewning B. Conceptualizing and measuring pharmacist–patient communication: a review of published studies. Res Social Adm Pharm 2006; 2:153–185.
   PubMedGoogle Scholar
• Poynton MR, Bennett HKW, Ellington L, Crouch BI, Caravati EM, Jasti S. Specialist discrimination of toxic exposure severity at a poison control center. Clin Toxicol (Phila) 2009; 47:678–682.
   PubMed Web of Science ®Google Scholar
• Ellington L, Sheldon LK, Matwin S, Smith JA, Poynton MM, Crouch BI, et al. An examination of adherence strategies and challenges in poison control communication. J Emerg Nurs 2009; 35:186.
   PubMed Web of Science ®Google Scholar
• Leprohon J, Patel VL. Decision-making strategies for telephone triage in emergency medical services. Med Decis Making 1995; 15:240–253.
   PubMed Web of Science ®Google Scholar
• Bronstein AC, Spyker DA, Cantilena LR Jr., Green JL, Rumack BH, Giffin SL. 2008 Annual report of the American Association of Poison Control Centers’ National Poison Data System (NPDS): 26th annual report. Clin Toxicol (Phila) 2009; 47:911–1084.
   PubMed Web of Science ®Google Scholar
• Roter D. RIAS Manual. Baltimore, MD: Johns Hopkins University; 2002.
   Google Scholar
• Everitt BS, Landau S, Leese M. Cluster Analysis. 4th ed. London: Hodder Arnold Publication; 2001.
   Google Scholar
• Ellington L, Matwin S, Jasti S, Williamson J, Crouch B, Caravati M, et al. Poison control center communication and impact on patient adherence. Clin Toxicol (Phila) 2008; 46:105–109.
   PubMed Web of Science ®Google Scholar
• Hasan S. A tool to teach communication skills to pharmacy students. Am J Pharm Educ 2008; 72:67–67.
   PubMedGoogle Scholar
• Beardsley RS, Kimberlin CL, Tindall WN. Communication skills in pharmacy practice: a practical guide for students and practitioners. 5th ed. Baltimore, MD: Lippincott Williams & Wilkins; 2007.
   Google Scholar
• Epstein RM, Street RL Jr. Patient-centered communication in cancer care: promoting healing and reducing suffering. Bethesda, MD: National Cancer Institute; 2007.
   Google Scholar
• Epstein RM, Franks P, Fiscella K, Shields CG, Meldrum SC, Kravitz RL, et al. Measuring patient-centered communication in patient–physician consultations: theoretical and practical issues. Soc Sci Med 2005; 61:1516–1528.
   PubMed Web of Science ®Google Scholar
• Feldman-Stewart D, Brundage MD, Tishelman C. A conceptual framework for patient-professional communication: an application to the cancer context. Psychooncology 2005; 14:801–811.
   PubMed Web of Science ®Google Scholar
• Murtagh J. The angry patient. Aust Fam Physician 1991; 20:388–389.
   PubMedGoogle Scholar
• Ford S, Fallowfield L, Lewis S. Doctor–patient interactions in oncology. Soc Sci Med 1996; 42:1511–1519.
   PubMed Web of Science ®Google Scholar
• Del Piccolo L, Mazzi M, Saltini A, Zimmermann C. Inter and intra individual variations in physicians’ verbal behaviour during primary care consultations. Soc Sci Med 2002; 55:1871.
   PubMed Web of Science ®Google Scholar
• Ellington L, Roter D, Dudley WN, Baty BJ, Upchurch R, Larson S, et al. Communication analysis of BRCA1 genetic counseling. J Genet Couns 2005; 14:377–386.
   PubMedGoogle Scholar
• Street RL Jr., Gordon HS, Ward MM, Krupat E, Kravitz RL. Patient participation in medical consultations: why some patients are more involved than others. Med Care 2005; 43:960–969.
   PubMed Web of Science ®Google Scholar
• Haywood K, Marshall S, Fitzpatrick R. Patient participation in the consultation process: a structured review of intervention strategies. Patient Educ Couns 2006; 63:12–23.
   PubMed Web of Science ®Google Scholar
• Planalp S, Crouch B, Rothwell E, Ellington L. Assessing the need for communication training for specialists in poison information. Clin Toxicol (Phila) 2009; 47:584–589.
   PubMed Web of Science ®Google Scholar