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Journal of Audiovisual Media in Medicine Volume 18, 1995 - Issue 1

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Original Article

Customer satisfaction: the case for measurement

Martin Johns Clinical School of the University of Cambridge, Cambridge, UK; the Medical Illustration Department, Addenbrooke's Hospital, Cambridge, UK

Pages 17-21 | Published online: 10 Jul 2009

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https://doi.org/10.3109/17453059509040795

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Brown A. Customer Care Management. Butterworth-Heinemarin, OxfordUK 1989
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Crosby P B. Quality is Free - the Art of Making Quality Certain. McGraw Hill, New York 1979
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Hutchins D. Achieve Total Quality. Director Books, Cambridge 1992
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Liswood L A. Serving Them Right. Harper Business, New York 1950
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Band W A. Creating Value for Customers. John Wiley and Sons, ChichesterUK 1991
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Peters T. A Passion for Excellence. Fontana, London 1985
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Hopson B, Scally M. 12 Steps to Success Through Service. Mercury, London 1989
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