191
Views
13
CrossRef citations to date
0
Altmetric
ARTICLES

The role of trust in the use of health infomediaries among university students

&
Pages 92-105 | Published online: 23 Feb 2012

References

  • Pratt W, Unruh K, Civan A, Skeels MM. Personal health information management. Communications of the ACM 2006;49(1):51–55.
  • David A, Terry Y. Time to rethink health care and ICT? Communications of the ACM 2007;50(6):69–74.
  • Zhang D, Zambrowicz C, Zhou H, Roderer NK. User information-seeking behavior in a medical Web portal environment: a preliminary study. Journal of the American Society for Information Science and Technology 2004;55(8):670–684.
  • Song J, Zahedi FM. Trust in health infomediaries. Decision Support Systems 2007;43(2):390–407.
  • Gatian AW. Is user satisfaction a valid measure of system effectiveness? Information & Management 1994;26(3):119–131.
  • Bharati P, Chaudhury A. Current status of technology adoption: micro, small and medium manufacturing firms in Boston. Communications of the ACM 2006;49(10):88–93.
  • Kim J, Lee J, Han K, Lee M. Businesses as buildings: metrics for the architectural quality of internet businesses. Information Systems Research 2002;13:239–254.
  • Leyland FP, Watson RT, Kavan CB. Service quality: a measure of information systems effectiveness. MIS Quarterly 1995;19(2):173–187.
  • Loiacono ET, Watson RT, Goodhue DL. WebQual: a measure of website quality. Marketing Theory and Applications 2002:432–438
  • McKinney V, Yoon K, Zhedi FM. The measurement of web-customer satisfaction: an expectation and disconfirmation approach. Information Systems Research 2002;13(3):296–315.
  • Zahedi FM, Song J. Dynamics of trust revision: using health infomediaries. Journal of Management Information Systems 2008;24(4):225–248.
  • Jones K, Leonard LNK, Riemenschneider CK. Trust influencers on the Web. Journal of Organizational Computing and Electronic Commerce 2009;19(3):196–213.
  • Lee EJ, Kwon KN, Schumann DW. Segmenting the non-adopter category in the diffusion of internet banking. International Journal of Bank Marketing 2005;23(5):414–437.
  • Liu C, Marchewka JT, Lu J, Yu C-S. Beyond concern—a privacy-trust-behavioral intention model of electronic commerce. Information & Management 2005;42(2):289–304.
  • Yang Y, Zhang J. Discussion on the Dimensions of Consumers: Perceived Risk in Mobile Service. Paper Presented at: Eighth International Conference on Mobile Business: 2009, 26–266, Dalian, China.
  • Wilson EV, Dobrzykowski DD, Cazier JA. The influence of media trust and Internet trust on privacy-risking uses of E-health. International Journal of Information Security and Privacy 2008;2(3):84–97.
  • Luo W, Najdawi M. Trust-building measures: A review of consumer health portals. Communications of the ACM 2004;47(1):108–113.
  • King J. Infomediary. Computerworld 1999;33(4):51.
  • Lim S, Shin S. An empirical study on an online health infomediary: focus on payment intention. Korea Academy of Distribution Reviews 2008;11(5):87–107.
  • Goldschmidt PG. HIT and MIS: implications of health information technology and medical information systems. Communications of the ACM 2005;48(1):191–207.
  • Liang H, Xue Y, Laosethakul K, Lloyd SJ. Information systems and healthcare-I: trust, uncertainty, and online prescription filling. Communications of the Association for Information Systems 2005;15(1):41–60.
  • Kim DY, Lee HR, Nam EM. Assessing cancer treatment related information online: Unintended retrieval of complementary and alternative medicine web sites. European Journal of Cancer Care 2009;18(1):64–68.
  • Davis FD. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 1989;13(3):319–340.
  • Cheng TCE, Lam DYC, Yeung ACL. Adoption of internet banking: an empirical study in Hong Kong. Decision Support Systems 2006;42(3):1558–1572.
  • Lai VS, Li H. Technology acceptance model for internet banking: an invariance analysis. Information & Management 2005;42(2):373–386.
  • Hong S, Thong JYL, Tam KY. Understanding continued information technology usage behavior: a comparison of three models in the context of mobile internet. Decision Support Systems 2006;42(3):1819–1834.
  • Gefen D, Karahanna E, Straub DW. Inexperience and experience with online stores: the importance of TAM and trust. IEEE Transactions on Engineering Management 2003;50(3):307–321.
  • Gefen D, Karahanna E, Straub DW. Trust and TAM in online shopping: an integrated model. MIS Quarterly 2003;27(1):51–91.
  • Pavlou PA. Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 2003;7(3):101–134.
  • Huang LJ, Lu MT, Wong BK. The impact of power distance on Email acceptance: evidence from the PRC. Journal of Computer Information Systems 2003;44(1):93–101.
  • Plouffe CR, Hulland JS, Vandenbosch M. Research report: richness versus parsimony in modeling technology adoption decisions–understanding merchant adoption of a smart card-based payment system. Information Systems Research 2001;12(2):208–222.
  • Silvestre AL, Sue VM, Allen JY. If you build it, will they come? The Kaiser Permanente model of online health care. Health Affair 2009;28:334–344.
  • Whetstone MG. Factors influencing intention to use personal health records. International Journal of Pharmacy and Healthcare Marketing 2009;3(1):8–25.
  • Palmer JW. Web site usability, design, and performance metrics. Information Systems Research 2003;13(2):151–167.
  • Kim YJ, Kishore R, Sanders GL. From DQ to EQ: understanding data quality in the context of e-business systems. Communications of the ACM 2005;48(10):75–81.
  • Barnes SJ, Vidgen RT. Assessing the quality of auction Web sites. Paper presented at: Proceedings of the 34th Annual Hawaii International Conference on Systems Sciences, 2001; Washington.
  • Coombs CR, Doherty NF, Loan-Clarke J. The importance of user ownership and positive user attitudes in the successful adoption of Community Information Systems. Journal of End User Computing 2001;13(4):1063–2239.
  • Scheepers R, Scheepers H, Ngwenyama OK. Contextual influences on user satisfaction with mobile computing: findings from two healthcare organizations. European Journal of Information Systems 2006;15(3):261–268.
  • Sedera D, Gable GG. A factor and structural equation analysis of the enterprise systems success measurement model. Paper presented at: Proceedings of the 25th International Conference on Information Systems, 2004; Washington DC, USA.
  • Huang K-T, Lee YW, Wang RY. Quality information and knowledge: New Jersey: Prentice Hall PTR; 1999.
  • Janda S, Trocchia PJ, Gwinner KR. Consumer perceptions of Internet retail service quality. International Journal of Service Industry Management 2002;15(3):412–431.
  • Szymanski DM, Hise RT. E-satisfaction: an initial examination. Journal of Retailing 2000;76(3):309–322.
  • Gustafson D, Wyatt J. Evaluation of e-health systems and services: we need to move beyond hits and testimonials. British Medical Journal 2003;328(744):1150.
  • Potts HWW, Wyatt JC. Survey of doctors' experience of patients using the Internet. Journal of Medical Internet Research 2002;4(1):e5. Retrieved August 16, 2010, from: http://www.jmir.org/2002/1/e5/.
  • Bliemel M, Hassanein K. Consumer satisfaction with online health information retrieval: a model and empirical study. E-Service Journal 2007;5(2):53–80.
  • McKnight DH, Chervany NL. What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce 2001;6(2):35–59.
  • Whitener EM, Brodt SE, Korsgaard MA, Jon MW. Managers as initiators of trust: an exchange relationship framework for understanding managerial trustworthy behavior. The Academy of Management Review 1998;23(3):513–530.
  • Korsgaard MA, Schweiger DM, Sapienza HJ. Building commitment, attachment, and trust in strategic decision-making teams: the role of procedural justice. The Academy of Management Journal 1995;38(1):60–84.
  • Mayer RC, Davis JH. The effect of the performance appraisal system on trust for management: a field quasi-experiment. Journal of Applied Psychology 1999;84(1):123–136.
  • Kim DJ, Ferrin DL, Rao HR. A trust-based consumer decision-making model in electronic commerce: the role of trust, perceived risk, and their antecedents. Decision Support Systems 2008;44(2):544–564.
  • Jain H, Ramamurthy K, Ryu H-S, Yasai-Ardekani M. Success of data resource management in distributed environments: an empirical investigation. MIS Quarterly 1998;22(1):1–29.
  • Mayer RC, Davis JH, Schoorman FD. An integrative model of organizational trust. Academy of Management Review 1995;20(3):709–734.
  • McKnight DH, Cummings LL, Chervany NL. Initial trust formation in new organizational relationships. The Academy of Management Review 1998;23(3):473–490.
  • Jarvenpaa SL, Knoll K, Leidner DE. Is anybody out there?: antecedents of trust in global virtual teams. Journal of Management Information System 1998;14(4):29–64.
  • Jarvenpaa SL, Shaw TR, Staples DS. Toward contextualized theories of trust: the role of trust in global virtual teams. Information Systems Research 2004;15(3):250–267.
  • Gulati R. Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. The Academy of Management Journal 1995;38(1):85–112.
  • Kim H-W, Chan HC, Gupta S. Value-based adoption of mobile Internet: an empirical investigation. Decision Support Systems 2007;43(1):111–126.
  • Duxbury LEN, Higgins CA. Gender differences in work-family conflict. Journal of Applied Psychology 1991.
  • Fornell C, Larcker D. Evaluating structural equation models with unobservable variables and measurement Error. Journal of Marketing Research 1981; 18(1): 39–50.
  • Wixom BH, Watson HJ. An empirical investigation of the factors affecting data warehousing success. MIS Quarterly 2001;25(1):17–41.
  • Hulland J. Use of partial least squares (PLS) in strategic management research: a review of four recent studies. Strategic Management Journal 1999;20(2):195–204.
  • Gordon ME, Slade LA, Schmitt N. The ‘science of the sophomore’ revisited: from conjecture to empiricism. Academy of Management Review 1986;11(1):191–207.
  • Chin WW. The partial least squares approach to structural equation modeling. Modern Methods for Business Research 1998: 295–336.
  • Nicolaou A, McKnight DH. Perceived information quality in data exchanges: effects on risk, trust, and intention to use. Information Systems Research 2006;17(4):332–351.
  • Carlson R. Where is the person in personality research? Psychological Bulletin 1971;75(3):203–219.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.