9
Views
2
CrossRef citations to date
0
Altmetric
The John Pratt-Johnson Annual Lecture

Improving Patient Satisfaction in Pediatric Ophthalmology

, M.D.
Pages 104-109 | Published online: 22 Dec 2017

References

  • Morse C, Bartholomew L, Pang D: Pediatric ophthalmology waiting room mentor. MD Computing 1997; 14: 390–392.
  • Heffer RW et al: The effects of oral versus written instruction on parents recall and satisfaction after pediatric appointments. Dev Behav Pediatr 1997; 18: 377–382.
  • Worchel F et al: Pediatricians communication style: relationship to parent's perceptions and behaviors. J Pediatr Psychol 1995; 20: 633–644.
  • Cleary PD, McNeil BJ: Patient satisfaction as indicator of quality care. Inquiry 1988; 25: 25–36.
  • Mechanic D: The influence of mothers on their children's health attitudes and behavior. Pediatrics 1964; 54: 444–53.
  • Rubin HR, Wu AW: Patient satisfaction: Its importance and how to measure it. In The Business of Medicine: A Physicians Guide. Gitnick GE (Ed). New York: Elsevier; 1991. p. 397–409.
  • Street RJ: Physicians‘ communication of parents’ evaluations of pediatric consultation. Medical Care 1991; 29: 1146–52.
  • Street RJ: Analyzing communication in medical consultations. Medical Care 1992; 30: 976–88.
  • Tagge EP et al: One-stop surgery: Evolving approach to pediatric outpatient surgery. J Pediatr Surg 1999; 34: 129–32.
  • Howell-Koren PR, Tinsley BJ: The relationship among maternal health locus of control beliefs and expectations, pediatrician-mother communication, and maternal satisfaction with well infant care. Health Commun 1990; 2: 233–253.
  • Chernus-Mansfield N, Horn M: Breaking the news: The role of the physician. In Wright KW (Ed). Pediatric Ophthalmology & Strabismis. St Louis: Mosby; 1995. p. 75–80.
  • Hall JA, Dornan MC: What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature. Soc Sci Med 1998; 27: 935–939.
  • Wasserman RD et al: Pediatric clinicians' support for parents makes a difference: An outcome based analysis of clinician-parent interaction. Pediatrics 1984; 74: 1047–1052.
  • Saylor CF et al: Depends on who you ask: What maximizes participation of families in early intervention programs. J Pediatr Psychol 1990; 15: 557–569.
  • Rifkin L et al: Children's perceptions of physicians and medical care: Two measures. J Pediatr Psychol 1988; 13: 247–254.
  • Simonian SJ et al: Child, parent and physician perceived satisfaction with pediatric outpatient visits. Dev Behav Pediatr 1993; 14: 8–12.
  • Pantell RH et al: Physician communication with children and parents. Pediatrics 1982; 70: 396–402.
  • Lewis CC, Pantell RH, Sharp L: Increasing patient knowledge, satisfaction and involvement: randomized trial of a communication intervention. Pediatrics 1990; 88: 351–358.
  • Ruttum M Smith R: Pediatric distress from cyclopentolate: Can a better drop be formulated? Am Orthopt J 1994; 44: 112–115.
  • Ispa J, Barrett B, Kim Y: Effects of supervised play in a hospital waiting room. Children's Health Care 1998; 16: 195–200.
  • Web DW et al: An audit of pediatric epilepsy care. Arch Dis Child 1998; 79: 145–148.
  • Hatava P, Olsson G, Langerkranser M: Preoperative psychological preparation for children undergoing ENT operations: A comparison of two methods. Pediatric Anesthesia 2000; 10: 447–486.
  • Hasnat M, Graves P: Disclosure of developmental disability: A study of parent satisfaction and the determinants of satisfaction. J Paediatr 2000; 36: 32–35.
  • Larsen DE, Rootman I: Physician role performance and patient satisfaction. Soc Sci Med 1976; 10: 29–32.
  • Van Dulman A, Holl R: Effects of continuing pediatric education in interpersonal communication skills. Europ J Pediatri 2000; 159: 489–495.
  • Kramer D, Ber R, Moore M: Impact of workshop on students‘ and physicians’ rejecting behaviors in patient interviews. J Med Educa 1987; 62: 904–910.
  • O'Keefe M, Sawyer M, Roberton D: Medical student interviewing skills and mother-reported satisfaction and recall. Med Educa 2001; 35: 637–644.
  • Cegala D, Marinelli T, Post D: The effects of patient communication skills training on compliance. Arch Fam Med 2000; 9: 57–64.
  • Huckabay L: Effect of having siblings in the exam room on parents retention of clinicians instructions. Nurse Pract 1992; 17: 56–58, 61–62.
  • Dunn R et al: Videotape increases parent knowledge about poliovirus vaccines and choices of polio vaccination schedules. Pediatrics 1998; 102: 1–6.
  • Davis TC et al: Parent comprehension of Polio vaccine information pamphlets. Pediatrics 1996; 97: 804–810.
  • Barry SB, Daniels AA: Effecting change in outpatients failed appointments. J Fam Prac 1984; 18: 739–742.
  • Cockington R: Health promotion using television in hospital waiting rooms: The Adelaide Children's Parent Education Project. J Pediatr Child Health 1995; 31: 523–526.
  • Wheeler J et al: Impact of waiting room videotape message on parent attitudes toward pediatric antibiotic use. Pediatrics 2001; 108: 591–596.
  • Kleemeier C, Hazzard A: Videotaped parent education in pediatric waiting rooms. Patient Education Counseling 1984; 6: 122–124.
  • Kempe A, Dempsey C, Poole SR: Introduction of a recorded health information line into pediatric practice. Arch Pediatr Adolesc Med 1999; 153: 604–610.
  • Rylance G: Should Audio recordings of outpatient consultations be presented to patients? Arch Dis Childhood 1992; 67: 622–624.
  • Menter-Katzman E, Holman E: Client satisfaction survey. Nursing Health Care 1993; 14: 420–425.
  • Gerace TM, Sangster J: Factors determining patients satisfaction in a family residency teaching center. J Med Educ 1987; 62: 485–89.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.