3,028
Views
41
CrossRef citations to date
0
Altmetric
Improving health and living conditions for elderly populations

Patient experiences and health system responsiveness among older adults in South Africa

&
Article: 18545 | Received 15 Apr 2012, Accepted 06 Nov 2012, Published online: 27 Nov 2012

References

  • Viljoen R, Heunis C, van Rensburg EJ, van Rensburg D, Engelbrecht M, Fourie A, et al.. National primary health care facilities survey. Bloemfontein: Centre for Health Systems Research & Development, University of the Free State. 2000.
  • Shisana O, Rehle T, Simbayi LC, Parker W, Zuma K, Bhana A, et al.. South African national HIV prevalence, HIV incidence, behaviour and communication survey. Cape Town: HSRC Press. 2005.
  • Department of Health. Primary health care progress report: health monitoring and evaluation. Pretoria: Department of Health. 2000.
  • Department of Public Services and Administration: Transforming Public Service. , Delivery White Paper (Batho Pele White Paper), (Gazette 18340, Notice 1459). PretoriaSouth Africa: Department of Public Services and Administration. 1997.
  • Valentine NB, Bonsel GJ, Murray CJ. Measuring quality of health care from the user's perspective in 41 countries: psychometric properties of WHO's questions on health system responsiveness. Qual Life Res. 2007; 16: 1107–25. 10.3402/gha.v5i0.18545.
  • Department of Health. South African demographic and health survey 2003. Pretoria: Department of Health. 2007.
  • Kowal P, Naidoo N, Williams S, Chatterji S. Performance of the health system in China and Asia as measured by responsiveness. Health. 2011; 3: 638–46. 10.3402/gha.v5i0.18545.
  • Benjamins MR. Does religion influence patient satisfaction?. Am J Health Behav. 2006; 30: 85–91. 10.3402/gha.v5i0.18545.
  • Kong MC, Camacho FT, Feldman SR, Anderson RT, Balkrishnan R. Correlates of patient satisfaction with physician visit: differences between elderly and non-elderly survey respondents. Health Qual Life Outcomes. 2007; 5: 62.10.3402/gha.v5i0.18545.
  • Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med. 2001; 52: 609–20. 10.3402/gha.v5i0.18545.
  • Lee Y, Kasper JD. Age differences in ratings of medical care among older adults living in the community. Aging (Milano). 1999; 11: 12–20.
  • Nguyen Thi PL, Briançon S, Empereur F, Guillemin F. Factors determining inpatient satisfaction with care. Soc Sci Med. 2002; 54: 493–504. 10.3402/gha.v5i0.18545.
  • Raftopoulos V. Does depression correlate with elderly patient satisfaction and perceived quality of hospital care. Ann Gen Hosp Psychiatry. 2003; 2(Suppl 1):S87.10.3402/gha.v5i0.18545.
  • Lee Y, Kasper JD. Assessment of medical care by elderly people: general satisfaction and physician quality. Health Serv Res. 1998; 32: 741–58.
  • Santos-Eggimann B, Junod J, Cornaz S. Quality of health care delivered to older Europeans. Health, ageing and retirement in Europe – first results from the survey of health, ageing and retirement in Europe. Börsch-Supan A, Brugiavini A, Jürges H, Mackenbach J, Siegrist J, Weber GMEA. Mannheim, 2005; 141–9.
  • Chatterji S, Kowal P, Mathers C, Naidoo N, Verdes E, Smith JP, et al.. The health of aging populations in China and India. Health Aff (Millwood). 2008; 27: 1052–63. 10.3402/gha.v5i0.18545.
  • De Souza WV, Luna CF, De Souza-Júnior PRB, Szwarcwald CL. Health care users’ satisfaction in Brazil, 2003. Cad Saúde Pública. 2005; 21(Suppl):S109–S18.
  • Myburgh NG, Solanki GC, Smith MJ, Lalloo R. Patient satisfaction with health care providers in South Africa: the influences of race and socio-economic status. Int J Qual Health Care. 2005; 17: 473–7. 10.3402/gha.v5i0.18545.
  • Peltzer K. Patient experiences and health system responsiveness in South Africa. BMC Health Serv Res. 2009; 9: 117.10.3402/gha.v5i0.18545.
  • Valentine NB, Ortiz JP, Tandon A, Kawabata K, Evans DB, Christopher JL, et al.Patient experiences with health services: population surveys from 16 OECD countries. Health systems performance assessment: debates, methods and empiricism. Murray CJL, Evans DBWHO. Geneva, 2003; 643–52.
  • Goldwag R, Rosen B. Responsiveness of the health care system: findings from the Israeli component of the world health survey. Jerusalem: Myers-JDC-Broodale Institute. 2007.
  • Hall JA, Milburn MA, Epstein AM. A causal model of health status and satisfaction with medical care. Med Care. 1993; 31: 84–94. 10.3402/gha.v5i0.18545.