References
- Simpson M, Buckman R, Stewart M, et al. Doctor-patient communication: the Toronto consensus statement. BMJ 1991; 303: 1385–87.
- Wiggers JH, Donovan KO, Redman S, et al. Cancer patient satisfaction with care. Cancer 1990; 66: 610–16.
- Greenfield S, Kaplan S, Ware JE Jr. Expanding patient involvement in care: effects on patient outcomes. Ann Intern Med 1985; 102: 520–28.
- Stewart MA. Effective physician-patient com-munication and health outcomes: a review. Can Med Assoc J 1995; 152: 1423–33.
- Levinson W, Roter DL, Mullooly JP, et al. Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons. JAMA 1997; 277: 553–59.
- Brody DS, Miller SM, Lerman CE, et al. The relationship between patients' satisfaction with their physicians and perceptions about inter-ventions they desired and received. Med Care 1989; 27: 1027–35.
- Carter WB, Inui TS, Kukull WA, et al. Out-come-based doctor-patient interaction analysis: II. Identifying effective provider and patient behavior. Med Care 1982; XX: 550–66.
- Krupat E, Rosenkranz SL, Yeager CM, et al. The practice orientations of physicians and patients: the effects of doctor-patient congruence on satisfaction.Patient Educ Counsel2000; 39: 49–59.
- Rowland-Morin PA, Carroll JG. Verbal communication skills and patient satisfaction: A study of doctor-patient interviews. Eval Health Prof 1990; 13: 165–85.
- Roberts CS, Cox CE, Reintgen DS, et al. Influence of physician communication on newly diagnosed breast patients' psychologic adjustment and decision-making. Cancer 1994; 74: 336–41.
- Wiggers JH, Donovan KO, Redman S, et al. Cancer patient satisfaction with care. Cancer 1990; 66: 610–16.
- White J, Levinson W, Roter D. “Oh, by the way...”. The closing moments of the medical visit. J Gen Intern Med 1994; 9: 24–28.
- White JC, Rosson C, Christensen J, et al. Wrapping things up: A qualitative analysis of the closing moments of the medical visit. Patient Educ Couns 1997; 30: 155–65.
- Beckman BIB, Frankel RM. The effect of physician behaviour on the collection of data. Ann Intern Med 1984; 101: 692–26.
- Richards T. Chasms in communication. BMJ 1990; 301: 1407–8.
- Levinson W, Chaumeton N. Communication between surgeons and patients in routine office visits. Surgery 1999; 125: 127–34.
- Roter DL, Stewart M, Putnam SM, et al. Communication patterns of primary care physi-cians. JAMA 1997; 277: 350–56.
- Ford S, Fallowfield L, Lewis S. Doctor-patient interactions in oncology.Soc Sci Med1996; 42: 1511-19.
- Marvel MIK, Epstein RM, Flowers K, et al. Soliciting the patient's agenda: Have we im-proved? JAMA 1999; 281: 283–87.
- Adelman RD, Greene MG, Charon R. Issues in physician-elderly patient interaction. Ageing Society 1991; 11: 127–48.
- Weinkauf DJ, Kralj B. Medical service provision and costs: Do walk-in clinics differ from other primary care deliver settings? Canadian Public Policy 1998; XXIV: 471–84
- Levinson W, Roter D. The effects of two continuing medical education programs on com-munication skills of practicing primary physicians. J Gen Intern Med 1993; 8: 318–24.
- Roter DL, Hall JA, Kern DE, et al. Improving physicians' interviewing skills and reducing patients' emotional distress: A randomized clinical trial. Arch Intern Med 1995; 155: 1877–84.
- Kurtz S, Laidlaw T, Makoul G, et al. Medical education initiatives in communication skills. Cancer Prevention & Control 1999; 3 (1): 37–45.
- Iverson DC, Ashbury FD. Development of a physician communication skills assessment instrument-Literature review and suggested measurement strategy. Ottawa: Health Canada, Adult Health Division, 1998.
- Ontario Medical Association. Physician survey on health-care reform. Ontario Med Rev 1999; January.
- O'Sullivan B, Gospodarowicz M, Ashbury FD, et al. Survey of Canadian doctors' attitudes to cancer staging.Cancer Prey Control1998; 2: 278–86.
- Kruijver IPM, Kerkstra A, Francke AL, et al. Evaluation of communication training programs in nursing care: a review of the literature. Patient Educ Counsel 2000; 39: 129–45.
- Stein TS, Kwan J. Thriving in a busy practice: Physician-patient communication training. Ef-fect Chin Pract 1999; 2: 63–70.
- Joos SK, Hickam DH, Gordon GH, et al. Effects of a physician communication intervention on patient care outcomes. J Gen Intern Med 1996; 11: 147–55.
- Langewitz WA, Eich P, Kiss A, et al. Improvsing communication skills-A randomized controlled behaviorally oriented intervention study for residents in internal medicine. Psychosomatic Med 1998; 60: 268–76.
- Haile WF, Kudelka AP, Beale EA, et al. Communication skills training in oncology: Description and preliminary outcomes of work-shops on breaking bad news and managing patient reactions to illness. Cancer 1999; 86: 887–97.
- Roter D. The enduring and evolving nature of the patient-physician relationship. Patient Educ Counsel 2000; 39: 5–15.
- Marvel MIK, Epstein RM, Flowers K, et al. Soliciting the patient's agenda: Have we im-proved? JAMA 1999; 281: 283–87.
- Bandura A. Social Foundations of Thought and Action: A Social Cognition Theory. Englewood Cliffs, NJ: Prentice-Hall, 1986.
- Cervone D. Thinking about self-efficacy. Be-hay Modif 2000; 24 (1): 30–56.
- Kurtz S, Laidlaw T, Makoul G, et al. Medical education initiatives in communication skills. Cancer Prevention & Control 1999; 3 (1): 37–45.
- Whitehouse CR. The teaching of communication skills in United Kingdom medical schools. Med Educ 1991; 25 (4): 311–8.
- Tate P, Foulkes J, Neighbour R, et al. Assessing physicians' interpersonal skills via video-taped encounters: A new approach for the Royal College of General Practitioners membership examination. J Health Comm1999; 4: 143–52.