Selected readings
- Belfiglio G. You mean I can see my doctor today? Am J Managed Care 2002; 8(8): 701–5
- Carlson B. Same-day appointments promise increased productivity. Managed Care 2002; 11(12): 43–4
- Kilo CM, Triffletti P, Tantau C, et al. Improving access to clinical offices. J Med Pract Manag 2000; 16(3): 126–32
- Lee TH. Ecology in evolution. (Editorial) N Engl J Med 2001; 344(26): 2014–20
- Murray M. Modernising the NHS. Patient care: access. BMJ 2000; 320(7249): 1594–6
- Murray M. Reducing waits and delays in the referral process. Fam Pract Manag 2002; 9(3): 39–42
- Murray M, Tantau C. Must patients wait? Jt Comm J Qual Improv 1998; 24(8): 423–5
- Murray M, Tantau C. Redefining open access to primary care. Manag Care Q 1999; 7(3): 45–55
- Murray M, Tantau C. Same-day appointments: exploding the access paradigm. Fam Pract Manag 2000; 7(8): 45–50
- Open access scheduling boosts patient satisfaction. Consumer Driven Healthcare 2002; 1(1): 13–6
- Smith J. Redesigning health care: radical redesign is a way to radically improve. (Editorial) BMJ 2001; 322(7297): 1257–8
- White S. Brief report: 13th Annual National Forum on Quality Improvement in Health Care. J Healthcare Quality 2002; 24(4): 39–42
- Williams ME. Help me now: improving access to mental health services. California Council of Community Mental Health Agencies. Available at: http://www.cccmha.org. Accessed Jan 2, 2003