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Volume 15, Issue 3

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 15, Issue 3 (2004)

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Total Quality Management & Business Excellence, Volume 15, Issue 3 (2004)

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Original Articles

Article

Managing both Outcome and Process Quality is Critical to Quality of Hotel Service

Sherriff Ting-Kwong Luk & Roger Layton

Pages: 259-278

Published online: 24 Jan 2007

AbstractforManaging both Outcome and Process Quality is Critical to Quality of Hotel Service | Full Text | References | PDF (104.7 KB)

493 Views
24 CrossRef citations
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Article

Knowledge Conversion and Practical Use with Information Technology in Korean Companies

Hyun-Soo Lee, Young-Il Chae & Yung-Ho Suh

Pages: 279-294

Published online: 24 Jan 2007

AbstractforKnowledge Conversion and Practical Use with Information Technology in Korean Companies | Full Text | References | PDF (147.4 KB)

153 Views
3 CrossRef citations
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Article

Quality Management Practices in Indian ISO 9000 Certified Companies: an Empirical Evaluation

B. Mahadevappa & G. Kotreshwar

Pages: 295-305

Published online: 24 Jan 2007

AbstractforQuality Management Practices in Indian ISO 9000 Certified Companies: an Empirical Evaluation | Full Text | References | PDF (70.8 KB)

334 Views
27 CrossRef citations
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Article

A Conceptual Framework for Total Quality Management in Software Organizations

George Issac, Chandrasekharan Rajendran & R. N. Anantharaman

Pages: 307-344

Published online: 24 Jan 2007

AbstractforA Conceptual Framework for Total Quality Management in Software Organizations | Full Text | References | PDF (196.8 KB)

917 Views
22 CrossRef citations
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Article

ISO 9000 Value-Added Auditing

Marjan Pivka

Pages: 345-353

Published online: 24 Jan 2007

AbstractforISO 9000 Value-Added Auditing | Full Text | References | PDF (78.2 KB)

511 Views
19 CrossRef citations
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Article

An Empirical Study of QS 9000 in the Automobile and Related Industries in Taiwan

Wen-Tsann Lin, Chin-Huang Liu, I-Chuan Hsu & Chin-Te Lai

Pages: 355-378

Published online: 24 Jan 2007

AbstractforAn Empirical Study of QS 9000 in the Automobile and Related Industries in Taiwan | Full Text | References | PDF (135.1 KB)

79 Views
8 CrossRef citations
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Article

Using System Dynamics to Illustrate Deming’s System of Profound Knowledge

Paul L. Stepanovich

Pages: 379-389

Published online: 24 Jan 2007

AbstractforUsing System Dynamics to Illustrate Deming’s System of Profound Knowledge | Full Text | References | PDF (84 KB)

792 Views
9 CrossRef citations
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Article

An Availability Study for a SME

Chris McCollin & John Disney

Pages: 391-403

Published online: 24 Jan 2007

AbstractforAn Availability Study for a SME | Full Text | References | PDF (89.4 KB)

55 Views
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