Total Quality Management & Business Excellence, Volume 19, Issue 5 (2008)

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Total Quality Management & Business Excellence, Volume 19, Issue 5 (2008)

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Original Articles

Article
Increasing detectability in semiconductor foundry by multivariate statistical process control
Chyan Yang, Chao-Jung Chang, Han-Jen Niu & Hsueh-Chang Wu
Pages: 429-440
Published online: 29 Apr 2008
AbstractforIncreasing detectability in semiconductor foundry by multivariate statistical process control | Full Text | References | PDF (464.7 KB)
  • 143 Views
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Article
Customer satisfaction barometers and economic development: An explorative ordinal regression analysis
E. Grigoroudis, G. Nikolopoulou & C. Zopounidis
Pages: 441-460
Published online: 29 Apr 2008
AbstractforCustomer satisfaction barometers and economic development: An explorative ordinal regression analysis | Full Text | References | PDF (316.1 KB)
  • 535 Views
  • 9 CrossRef citations
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Article
A review of the theory and practice of managing TQM: An integrative framework
Ebrahim Soltani, Pei-Chun Lai, Sayed Reza Sayed Javadeen & Tahmoores Hassan Gholipour
Pages: 461-479
Published online: 29 Apr 2008
AbstractforA review of the theory and practice of managing TQM: An integrative framework | Full Text | References | PDF (280.1 KB)
  • 1268 Views
  • 31 CrossRef citations
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Article
Management and measurement of quality in ISO 9000 organisations: An empirical study in Spain
José A. Trigueros Pina & Manuel E. Sansalvador Sellés
Pages: 481-492
Published online: 29 Apr 2008
AbstractforManagement and measurement of quality in ISO 9000 organisations: An empirical study in Spain | Full Text | References | PDF (86.4 KB)
  • 255 Views
  • 27 CrossRef citations
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Article
Relationship quality and cross-buying in varying levels of category similarity and complexity
Tsung-Chi Liu & Li-Wei Wu
Pages: 493-511
Published online: 29 Apr 2008
AbstractforRelationship quality and cross-buying in varying levels of category similarity and complexity | Full Text | References | PDF (142.9 KB)
  • 176 Views
  • 16 CrossRef citations
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Article
Total Quality Management: A critical analysis from a complexity approach
M. Paz Salmador, Eduardo Bueno & Roncalli Maranhao
Pages: 513-533
Published online: 29 Apr 2008
AbstractforTotal Quality Management: A critical analysis from a complexity approach | Full Text | References | PDF (235.3 KB)
  • 418 Views
  • 7 CrossRef citations
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Article
Quality management in logistics services: A comparison of practices between manufacturing companies and logistics firms in Australia
Shams-Ur Rahman
Pages: 535-550
Published online: 29 Apr 2008
AbstractforQuality management in logistics services: A comparison of practices between manufacturing companies and logistics firms in Australia | Full Text | References | PDF (532.8 KB)
  • 843 Views
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