Total Quality Management & Business Excellence, Volume 19, Issue 7-8 (2008)

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Total Quality Management & Business Excellence, Volume 19, Issue 7-8 (2008)

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In Honour of Professor Kanji's 70th Birthday

GUEST EDITORIAL

Editorial
Gopal Kanji. An academic entrepreneur
Kai Kristensen
Pages: 681-682
Published online: 05 Sep 2008
CitationforGopal Kanji. An academic entrepreneur | Full Text | PDF (34.9 KB)
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Articles

Article
A System of Profound Consciousness: Building beyond Deming
Rick L. Edgeman & Lynn A. Fraley
Pages: 683-707
Published online: 05 Sep 2008
AbstractforA System of Profound Consciousness: Building beyond Deming | Full Text | References | PDF (341.5 KB)
  • 536 Views
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Article
Guiding human organisations to climb the spiral stages of performance improvements
Kostas N. Dervitsiotis
Pages: 709-718
Published online: 05 Sep 2008
AbstractforGuiding human organisations to climb the spiral stages of performance improvements | Full Text | References | PDF (323.5 KB)
  • 118 Views
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Article
Quality management in a Danish business school – A head of department perspective
Hans Jørn Juhl & Michael Christensen
Pages: 719-732
Published online: 05 Sep 2008
AbstractforQuality management in a Danish business school – A head of department perspective | Full Text | References | PDF (135.3 KB)
  • 127 Views
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Article
The relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model
J. S. Oakland & S. J. Tanner
Pages: 733-749
Published online: 05 Sep 2008
AbstractforThe relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model | Full Text | References | PDF (120.9 KB)
  • 767 Views
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Article
Revisiting a TQM research project: The quality improvement activities of TQM
Robin Mann
Pages: 751-761
Published online: 05 Sep 2008
AbstractforRevisiting a TQM research project: The quality improvement activities of TQM | Full Text | References | PDF (500 KB)
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Article
Developing versus developed companies in Business Excellence initiatives
Rafał Haffer & Kai Kristensen
Pages: 763-775
Published online: 05 Sep 2008
AbstractforDeveloping versus developed companies in Business Excellence initiatives | Full Text | References | PDF (268.2 KB)
  • 185 Views
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Article
The effect of supply chain disruptions on shareholder value
Kevin B. Hendricks & Vinod R. Singhal
Pages: 777-791
Published online: 05 Sep 2008
AbstractforThe effect of supply chain disruptions on shareholder value | Full Text | References | PDF (207.8 KB)
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Article
Human resources and organisational excellence
Klaus J. Zink
Pages: 793-805
Published online: 05 Sep 2008
AbstractforHuman resources and organisational excellence | Full Text | References | PDF (196.4 KB)
  • 1147 Views
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Article
From P Economy to K Economy: An empirical study on knowledge-based quality factors
Abdulaziz O. Alsadhan, Mohamed Zairi & Kay Hooi Alan Keoy
Pages: 807-825
Published online: 05 Sep 2008
AbstractforFrom P Economy to K Economy: An empirical study on knowledge-based quality factors | Full Text | References | PDF (251 KB)
  • 157 Views
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Article
Human aspect in service quality: EPSI benchmark studies
Jan Eklöf & Irina Selivanova
Pages: 827-841
Published online: 05 Sep 2008
AbstractforHuman aspect in service quality: EPSI benchmark studies | Full Text | References | PDF (726 KB)
  • 328 Views
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Article
Customer satisfaction and customer loyalty as predictors of future business potential
Jacob Eskildsen & Kai Kristensen
Pages: 843-853
Published online: 05 Sep 2008
AbstractforCustomer satisfaction and customer loyalty as predictors of future business potential | Full Text | References | PDF (185.3 KB)
  • 1093 Views
  • 8 CrossRef citations
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Article
SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation
Anders H. Westlund, Mari Källström & Johan Parmler
Pages: 855-869
Published online: 05 Sep 2008
AbstractforSEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation | Full Text | References | PDF (176.3 KB)
  • 544 Views
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Article
Component-based Structural Equation Modelling
Michel Tenenhaus
Pages: 871-886
Published online: 05 Sep 2008
AbstractforComponent-based Structural Equation Modelling | Full Text | References | PDF (215.1 KB)
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