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Volume 20, Issue 5

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 20, Issue 5 (2009)

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Total Quality Management & Business Excellence, Volume 20, Issue 5 (2009)

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Original Articles

Article

Examining the development, delivery and measurement of service quality in the fitness industry: A case study

Claire Moxham & Faye Wiseman

Pages: 467-482

Published online: 04 Jun 2009

AbstractforExamining the development, delivery and measurement of service quality in the fitness industry: A case study | Full Text | References | PDF (212.9 KB)

2246 Views
12 CrossRef citations
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Article

Modelling of Taguchi's signal-to-noise ratios for healthcare

Mehmet Tolga Taner & Bülent Sezen

Pages: 483-495

Published online: 04 Jun 2009

AbstractforModelling of Taguchi's signal-to-noise ratios for healthcare | Full Text | References | PDF (221.1 KB)

175 Views
5 CrossRef citations
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Article

Costs of quality and maintenance: Improvement approaches

Larry Weinstein, Robert J. Vokurka & Gregory A. Graman

Pages: 497-507

Published online: 04 Jun 2009

AbstractforCosts of quality and maintenance: Improvement approaches | Full Text | References | PDF (87.2 KB)

786 Views
18 CrossRef citations
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Article

Understanding the effectiveness of Capability Maturity Model Integration by examining the knowledge management of software development processes

Shari S.C. Shang & Shu-Fang Lin

Pages: 509-521

Published online: 04 Jun 2009

AbstractforUnderstanding the effectiveness of Capability Maturity Model Integration by examining the knowledge management of software development processes | Full Text | References | PDF (118.3 KB)

509 Views
18 CrossRef citations
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Article

Students' perceptions of service quality in higher education

Halil Nadiri, Jay Kandampully & Kashif Hussain

Pages: 523-535

Published online: 04 Jun 2009

AbstractforStudents' perceptions of service quality in higher education | Full Text | References | PDF (93 KB)

2497 Views
89 CrossRef citations
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Article

Enhancing enterprise information integration using Six Sigma

Ka-Yin Chau, Songbai Liu & Wai-Hung Ip

Pages: 537-546

Published online: 04 Jun 2009

AbstractforEnhancing enterprise information integration using Six Sigma | Full Text | References | PDF (339.5 KB)

219 Views
6 CrossRef citations
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Article

A research on the measurement of quality costs in the Turkish food manufacturing industry

Mine Omurgonulsen

Pages: 547-562

Published online: 04 Jun 2009

AbstractforA research on the measurement of quality costs in the Turkish food manufacturing industry | Full Text | References | PDF (175.2 KB)

539 Views
21 CrossRef citations
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Article

Psychosocial system for work well-being: On measuring work stress by causal pathway

Gopal K. Kanji & Parvesh K. Chopra

Pages: 563-580

Published online: 04 Jun 2009

AbstractforPsychosocial system for work well-being: On measuring work stress by causal pathway | Full Text | References | PDF (473.9 KB)

690 Views
12 CrossRef citations
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Book reviews

Book Review

The satisfied customer: Winners and losers in the battle for buyer preference

Jacob Eskildsen

Pages: 581-582

Published online: 04 Jun 2009

CitationforThe satisfied customer: Winners and losers in the battle for buyer preference | Full Text | PDF (31.8 KB)

102 Views
1 CrossRef citations
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Book Review

The ultimate question: Driving good profits and true advice

Jacob Eskildsen

Pages: 582-583

Published online: 04 Jun 2009

CitationforThe ultimate question: Driving good profits and true advice | Full Text | PDF (27.8 KB)

57 Views
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Book Review

Competing on analytics: The new science of winning

Anders Frederiksen

Page: 583

Published online: 04 Jun 2009

CitationforCompeting on analytics: The new science of winning | Full Text | PDF (23.2 KB)

934 Views
4 CrossRef citations
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Book Review

The DNA of customer experience: How emotions drive value

Hans Jørn Juhl

Pages: 583-584

Published online: 04 Jun 2009

CitationforThe DNA of customer experience: How emotions drive value | Full Text | PDF (24 KB)

230 Views
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Total Quality Management & Business Excellence (Vol.20, Iss.5, 2009)

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