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Volume 21, Issue 5

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 21, Issue 5 (2010)

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Total Quality Management & Business Excellence, Volume 21, Issue 5 (2010)

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Original Articles

Article

TQM, knowledge management and collaborative commerce adoption: A literature review and research framework

Alain Yee-Loong Chong, Keng-Boon Ooi, Binshan Lin & Pei-Lee Teh

Pages: 457-473

Published online: 21 May 2010

AbstractforTQM, knowledge management and collaborative commerce adoption: A literature review and research framework | Full Text | References | PDF (127.1 KB)

676 Views
26 CrossRef citations
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Article

Development of a performance measurement framework for SMEs

Sérgio Sousa & Elaine Aspinwall

Pages: 475-501

Published online: 21 May 2010

AbstractforDevelopment of a performance measurement framework for SMEs | Full Text | References | PDF (395 KB)

1822 Views
51 CrossRef citations
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Article

Investigating total quality management practice's inter-relationships in ISO 9001:2000 certified organisations

Christos V. Fotopoulos, Evangelos L. Psomas & Fotis K. Vouzas

Pages: 503-515

Published online: 21 May 2010

AbstractforInvestigating total quality management practice's inter-relationships in ISO 9001:2000 certified organisations | Full Text | References | PDF (178 KB)

723 Views
31 CrossRef citations
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Article

The evaluation of quality attributes of NPO products: A case in medical garments

Yue Xie, Chi Leung Hui & Sau Fun Ng

Pages: 517-535

Published online: 21 May 2010

AbstractforThe evaluation of quality attributes of NPO products: A case in medical garments | Full Text | References | PDF (410.7 KB)

168 Views
11 CrossRef citations
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Article

A study of the quality of police services in exercising public power in Taiwan

Kuo-Kuang Chu, Chi-Hua Li & Po-Hsien Chiu

Pages: 537-551

Published online: 21 May 2010

AbstractforA study of the quality of police services in exercising public power in Taiwan | Full Text | References | PDF (137.3 KB)

140 Views
3 CrossRef citations
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Article

Building TQM by integrated strategies for B2B industry: Next-generation lighting technology in Taiwan

Chang-Sung Yu & Charng-Shu Lin

Pages: 553-564

Published online: 21 May 2010

AbstractforBuilding TQM by integrated strategies for B2B industry: Next-generation lighting technology in Taiwan | Full Text | References | PDF (129.7 KB)

202 Views
1 CrossRef citations
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Article

Sustaining business excellence

Guler Aras & David Crowther

Pages: 565-576

Published online: 21 May 2010

AbstractforSustaining business excellence | Full Text | References | PDF (156.8 KB)

721 Views
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