Total Quality Management & Business Excellence, Volume 21, Issue 8 (2010)

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Total Quality Management & Business Excellence, Volume 21, Issue 8 (2010)

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LITERATURE REVIEW

Article
The wisdom of the coach: A review of managerial coaching in the Six Sigma context
Marcia Hagen
Pages: 791-798
Published online: 12 Jul 2010
AbstractforThe wisdom of the coach: A review of managerial coaching in the Six Sigma context | Full Text | References | PDF (65.2 KB)
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Original Articles

Article
Corporate social responsibility: Implications for performance excellence
Jessica Foote, Nolan Gaffney & James R. Evans
Pages: 799-812
Published online: 12 Jul 2010
AbstractforCorporate social responsibility: Implications for performance excellence | Full Text | References | PDF (96.1 KB)
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Article
An evaluation of SERVQUAL and patient loyalty in an emerging country context
Subhash Lonial, Dennis Menezes, Mehves Tarim, Ekrem Tatoglu & Selim Zaim
Pages: 813-827
Published online: 12 Jul 2010
AbstractforAn evaluation of SERVQUAL and patient loyalty in an emerging country context | Full Text | References | PDF (156.3 KB)
  • 928 Views
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Article
Dispositions, organisational commitment and satisfaction: A longitudinal study of MBA graduates
Yingyan Wang & Charles A. O'Reilly III
Pages: 829-847
Published online: 12 Jul 2010
AbstractforDispositions, organisational commitment and satisfaction: A longitudinal study of MBA graduates | Full Text | References | PDF (351.3 KB)
  • 334 Views
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Article
The effects of nationality of origin on satisfaction: An application for the public service of social housing
M. Marzo-Navarro, M. Pedraja-Iglesias & P. Rivera-Torres
Pages: 849-861
Published online: 12 Jul 2010
AbstractforThe effects of nationality of origin on satisfaction: An application for the public service of social housing | Full Text | References | PDF (94.3 KB)
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Article
Improving the weakest link: A TOC-based framework for small businesses
Mahesh Gupta, Hardeep Chahal, Gurjeet Kaur & Ramji Sharma
Pages: 863-883
Published online: 12 Jul 2010
AbstractforImproving the weakest link: A TOC-based framework for small businesses | Full Text | References | PDF (253 KB)
  • 316 Views
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