Browse
We’re here to help

Find guidance on Author Services

Search
Browse
We’re here to help

Find guidance on Author Services

Home
All Journals
Total Quality Management & Business Excellence
List of Issues
Volume 22, Issue 10

Total Quality Management & Business Excellence

Search in:

Advanced search Citation search

Citation search

Ready to submit?
Start a new submission or continue a submission in progress
Go to submission site
Instructions for authors
Editorial policies
Editing services site

Journal metrics
Aims & scope
Journal information
Editorial board
News & calls for papers
Advertising information

Latest articles
Current issue
All volumes & issues
Special issues
Open access articles
Most read articles
Most cited articles

New content alerts
RSS

Subscription options & pricing

Buy a subscription

Your download is now in progress and you may close this window

Did you know that with a free Taylor & Francis Online account you can gain access to the following benefits?

Choose new content alerts to be informed about new research of interest to you
Easy remote access to your institution's subscriptions on any device, from any location
Save your searches and schedule alerts to send you new results
Export your search results into a .csv file to support your research

Have an account?
Login now Don't have an account?
Register for free

Login or register to access this feature

Have an account?
Login now Don't have an account?
Register for free

Choose new content alerts to be informed about new research of interest to you
Easy remote access to your institution's subscriptions on any device, from any location
Save your searches and schedule alerts to send you new results
Export your search results into a .csv file to support your research

Total Quality Management & Business Excellence, Volume 22, Issue 10 (2011)

Browse this journal

Latest articles
Current issue
List of issues
Special issues
Open access articles
Most read articles
Most cited articles

Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

Total Quality Management & Business Excellence, Volume 22, Issue 10 (2011)

See all volumes and issues

Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Vol 32, 2021 Vol 31, 2020 Vol 30, 2019 Vol 29, 2018 Vol 28, 2017 Vol 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Volume 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990

Select to download all citations or PDFs

Download citations Download PDFs Download issue

Browse by section (All)

Display order (Default)
Published online date
Page number
Section A-Z
Most read
Most cited

From Value Creation to Customer Satisfaction, Loyalty and Brand Equity

Original Articles

Article

A gap analysis model for improving airport service quality

Wen-Hsien Tsai, Wei Hsu & Wen-Chin Chou

Pages: 1025-1040

Published online: 20 Sep 2011

AbstractforA gap analysis model for improving airport service quality | Full Text | References | PDF (291.7 KB)

5273 Views
98 CrossRef citations
0Altmetric

Article

Perceived service quality for South Korean domestic airlines

YuKyoung Kim, YongBeom Kim & YongIl Lee

Pages: 1041-1056

Published online: 20 Sep 2011

AbstractforPerceived service quality for South Korean domestic airlines | Full Text | References | PDF (97.6 KB)

703 Views
20 CrossRef citations
0Altmetric

Article

A strategic service quality framework using QFD

Shuki Dror & Yafit Sukenik

Pages: 1057-1070

Published online: 20 Sep 2011

AbstractforA strategic service quality framework using QFD | Full Text | References | PDF (204.5 KB)

713 Views
19 CrossRef citations
0Altmetric

Article

The role of service value and switching barriers in an integrated model of behavioural intentions

Tim Lu, Rungting Tu & William Jen

Pages: 1071-1089

Published online: 20 Oct 2011

AbstractforThe role of service value and switching barriers in an integrated model of behavioural intentions | Full Text | References | PDF (298.1 KB)

558 Views
35 CrossRef citations
0Altmetric

Article

Understanding online group buying intention: the roles of sense of virtual community and technology acceptance factors

Ming-Tien Tsai, Nai-Chang Cheng & Kun-Shiang Chen

Pages: 1091-1104

Published online: 20 Sep 2011

AbstractforUnderstanding online group buying intention: the roles of sense of virtual community and technology acceptance factors | Full Text | References | PDF (129.2 KB)

2373 Views
89 CrossRef citations
0Altmetric

Article

Influence of appearance orientation, BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing

Joanne Yip, Heidi H.T. Chan, Bonny Kwan & Derry Law

Pages: 1105-1118

Published online: 06 Sep 2011

AbstractforInfluence of appearance orientation, BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing | Full Text | References | PDF (139.3 KB)

554 Views
13 CrossRef citations
0Altmetric

Explore articles

Latest
Open access
Most read
Most cited
Trending

Explore the most recently published articles

Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention

Chih-Hsing Liu et al.

Article | Published online: 9 Jul 2024

The impact of quality awards on the financial performance of manufacturing industries. Evidence from the Delta region of China

Jing Jiang et al.

Article | Published online: 8 Jul 2024

Female top managers, female owners and corporate financial sustainability: new evidence from a panel smooth transition regression model

Wafa Ghardallou et al.

Article | Published online: 6 Jul 2024

Remote kaizen events: a response to COVID-19 and the new normal

Sergio Velarde et al.

Article | Published online: 6 Jul 2024

View all latest articles

Download citations

Choose format

RIS (ProCit, Reference Manager)
BibTeX
RefWorks Direct Export

Download citations

Total Quality Management & Business Excellence (Vol.22, Iss.10, 2011)

From Value Creation to Customer Satisfaction, Loyalty and Brand Equity

From Value Creation to Customer Satisfaction, Loyalty and Brand Equity

Access Rights

Only articles that you have access rights to view will be downloaded. The green tick (full access) and orange padlock (open access) icons indicate that you have full access.

Do you want to proceed?