Total Quality Management & Business Excellence, Volume 22, Issue 5 (2011)

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Total Quality Management & Business Excellence, Volume 22, Issue 5 (2011)

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The Best of Europe

Editorials

Editorial
Editorial
Jens Jörn Dahlgaard
Pages: 491-492
Published online: 27 May 2011
CitationforEditorial | Full Text | PDF (29.4 KB)
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Original Articles

Article
The quality movement: Where are you going?
Su Mi Dahlgaard-Park
Pages: 493-516
Published online: 27 May 2011
AbstractforThe quality movement: Where are you going? | Full Text | References | PDF (144 KB)
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Article
Leadership and policy deployment: The backbone of TQM
John Oakland
Pages: 517-534
Published online: 27 May 2011
AbstractforLeadership and policy deployment: The backbone of TQM | Full Text | References | PDF (326.4 KB)
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Article
The service excellence and innovation model: Lessons from IKEA and other service frontiers
Bo Edvardsson & Bo Enquist
Pages: 535-551
Published online: 27 May 2011
AbstractforThe service excellence and innovation model: Lessons from IKEA and other service frontiers | Full Text | References | PDF (111.4 KB)
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Article
The challenge of adaptation through innovation based on the quality of the innovation process
Kostas N. Dervitsiotis
Pages: 553-566
Published online: 27 May 2011
AbstractforThe challenge of adaptation through innovation based on the quality of the innovation process | Full Text | References | PDF (393.9 KB)
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Article
The contribution of quality of work to organisational excellence
Klaus J. Zink
Pages: 567-585
Published online: 27 May 2011
AbstractforThe contribution of quality of work to organisational excellence | Full Text | References | PDF (386.7 KB)
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Article
A new foundation for quality management in the business environment of the twenty-first century
Ton van der Wiele, Jos van Iwaarden, Roger Williams & Steve Eldridge
Pages: 587-598
Published online: 27 May 2011
AbstractforA new foundation for quality management in the business environment of the twenty-first century | Full Text | References | PDF (106.3 KB)
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