Total Quality Management & Business Excellence, Volume 22, Issue 8 (2011)

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Total Quality Management & Business Excellence, Volume 22, Issue 8 (2011)

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Business Excellence and Quality Management Systems

Original Articles

Article
The role of quality managers in contemporary organisations
Mattias Elg, Ida Gremyr, Andreas Hellström & Lars Witell
Pages: 795-806
Published online: 06 Sep 2011
AbstractforThe role of quality managers in contemporary organisations | Full Text | References | PDF (143.7 KB)
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Article
Elements of the model for customer satisfaction: Serbian economy research
Dragan Cockalo, Dejan Djordjevic & Zvonko Sajfert
Pages: 807-832
Published online: 06 Sep 2011
AbstractforElements of the model for customer satisfaction: Serbian economy research | Full Text | References | PDF (681.9 KB)
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Article
Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises
Luis Rubio-Andrada, María Del Mar Alonso-Almeida & José Miguel Rodríguez-Antón
Pages: 833-852
Published online: 06 Sep 2011
AbstractforMotivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises | Full Text | References | PDF (114.5 KB)
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Article
Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case
Juan-Jose Alfaro-Saiz, Jose-Miguel Carot-Sierra, Raúl Rodríguez-Rodríguez & Jose-Manuel Jabaloyes-Vivas
Pages: 853-868
Published online: 06 Sep 2011
AbstractforSeeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case | Full Text | References | PDF (368.5 KB)
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Article
Comparison between manufacturing companies that are ISO certified and those that are not certified using performance measurement model
Shwu-Ing Wu & Jui-Ho Chen
Pages: 869-890
Published online: 06 Sep 2011
AbstractforComparison between manufacturing companies that are ISO certified and those that are not certified using performance measurement model | Full Text | References | PDF (329.4 KB)
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Article
Integrated total quality management: Beyond zero defects theory and towards innovation
João Carlos de Oliveira Matias & Denis Alves Coelho
Pages: 891-910
Published online: 06 Sep 2011
AbstractforIntegrated total quality management: Beyond zero defects theory and towards innovation | Full Text | References | PDF (194.4 KB)
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Article
Measuring efficiency of total productive maintenance (TPM): a three-stage data envelopment analysis (DEA) approach
Jeonghwan Jeon, Chulhyun Kim & Hakyeon Lee
Pages: 911-924
Published online: 06 Sep 2011
AbstractforMeasuring efficiency of total productive maintenance (TPM): a three-stage data envelopment analysis (DEA) approach | Full Text | References | PDF (234.1 KB)
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