Total Quality Management & Business Excellence, Volume 24, Issue 7-8 (2013)

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Total Quality Management & Business Excellence, Volume 24, Issue 7-8 (2013)

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QMOD 2011–2012 Conferences: Selected Best Papers

Original Articles

Article
The relationship between organisational culture and service quality through organisational learning framework
Insu Cho, Joseph Kichul Kim, Heejun Park & Nam-Heung Cho
Pages: 753-768
Published online: 10 Jun 2013
AbstractforThe relationship between organisational culture and service quality through organisational learning framework | Full Text | References | PDF (181.9 KB)
  • 3216 Views
  • 20 CrossRef citations
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Article
The effectiveness of the ISO 9001 quality management system in service companies
Evangelos L. Psomas
Pages: 769-781
Published online: 05 Jun 2013
AbstractforThe effectiveness of the ISO 9001 quality management system in service companies | Full Text | References | PDF (148.8 KB)
  • 1747 Views
  • 28 CrossRef citations
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Article
Management of quality-related costs. The case of Portuguese companies
António Ramos Pires, Aliona Cociorva, Margarida Saraiva, Jorge Casas Novas & Álvaro Rosa
Pages: 782-796
Published online: 28 May 2013
AbstractforManagement of quality-related costs. The case of Portuguese companies | Full Text | References | PDF (202.9 KB)
  • 438 Views
  • 15 CrossRef citations
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Article
Application of analytical hierarchy process to support selection of difficult-to-quantify characteristics in new product development
Falk Steinberg & Ralf Woll
Pages: 797-810
Published online: 10 Jun 2013
AbstractforApplication of analytical hierarchy process to support selection of difficult-to-quantify characteristics in new product development | Full Text | References | PDF (372.1 KB)
  • 164 Views
  • 1 CrossRef citations
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Article
Optimisation of the requirement-oriented product development by a functions differentiation within a holistic system description
Florian Riekhof & Petra Winzer
Pages: 811-818
Published online: 18 Jun 2012
AbstractforOptimisation of the requirement-oriented product development by a functions differentiation within a holistic system description | Full Text | References | PDF (237.7 KB)
  • 104 Views
  • 0 CrossRef citations
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Article
Linkage between organisational innovation capability, product platform development and performance
The case of pharmaceutical small and medium enterprises in Iran
Hossein Dadfar, Jens J. Dahlgaard, Staffan Brege & Amir Alamirhoor
Pages: 819-834
Published online: 10 Jun 2013
AbstractforLinkage between organisational innovation capability, product platform development and performance | Full Text | References | PDF (164.6 KB)
  • 1212 Views
  • 47 CrossRef citations
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Article
Underwriting corporate resilience via creativity: the pliability model
Simmy M. Marwa & Christopher D. Milner
Pages: 835-846
Published online: 03 Jun 2013
AbstractforUnderwriting corporate resilience via creativity: the pliability model | Full Text | References | PDF (302.5 KB)
  • 713 Views
  • 16 CrossRef citations
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Article
Cross-disciplinary method for predicting and reducing human error probabilities in manual assembly operations
Christian Kern & Robert Refflinghaus
Pages: 847-858
Published online: 08 Aug 2012
AbstractforCross-disciplinary method for predicting and reducing human error probabilities in manual assembly operations | Full Text | References | PDF (314.7 KB)
  • 351 Views
  • 13 CrossRef citations
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Article
Analysis of medication incident for improvement of medication process
Masataka Sano, Masahiko Munechika, Haizhe Jin, Chisato Kajihara & Chikuma Hamada
Pages: 859-868
Published online: 10 Jun 2013
AbstractforAnalysis of medication incident for improvement of medication process | Full Text | References | PDF (247.7 KB)
  • 279 Views
  • 8 CrossRef citations
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Article
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital: the perspective of the patient and the family
Hou-Tai Chang, Hen-Yi Jen & Su Mi Dahlgaard-Park
Pages: 869-885
Published online: 10 Jun 2013
AbstractforUsing service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital: the perspective of the patient and the family | Full Text | References | PDF (359.7 KB)
  • 197 Views
  • 3 CrossRef citations
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Article
The daily work of Lean leaders – lessons from manufacturing and healthcare
Bozena Poksinska, Dag Swartling & Erik Drotz
Pages: 886-898
Published online: 10 Jun 2013
AbstractforThe daily work of Lean leaders – lessons from manufacturing and healthcare | Full Text | References | PDF (88.4 KB)
  • 3356 Views
  • 69 CrossRef citations
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Article
An integrated approach between Lean and customer feedback tools: An empirical study in the public sector
Laura Di Pietro, Roberta Guglielmetti Mugion & Maria Francesca Renzi
Pages: 899-917
Published online: 10 Jun 2013
AbstractforAn integrated approach between Lean and customer feedback tools: An empirical study in the public sector | Full Text | References | PDF (516 KB)
  • 1779 Views
  • 21 CrossRef citations
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Article
An advanced insight into managing business processes in practice
Juhani Anttila & Kari Jussila
Pages: 918-932
Published online: 11 Jun 2013
AbstractforAn advanced insight into managing business processes in practice | Full Text | References | PDF (522.7 KB)
  • 685 Views
  • 9 CrossRef citations
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Article
Process Management 1-2-3 – a maturity model and diagnostics tool
Peter Cronemyr & Mikael Danielsson
Pages: 933-944
Published online: 10 Jun 2013
AbstractforProcess Management 1-2-3 – a maturity model and diagnostics tool | Full Text | References | PDF (240.1 KB)
  • 939 Views
  • 24 CrossRef citations
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Article
Adopting new ways of working in small and medium-sized enterprises: findings from interventions in 12 European companies
Marcus Assarlind, Henrik Eriksson, Ida Gremyr & Torbjörn Jakobsson
Pages: 945-958
Published online: 13 May 2013
AbstractforAdopting new ways of working in small and medium-sized enterprises: findings from interventions in 12 European companies | Full Text | References | PDF (90.2 KB)
  • 392 Views
  • 5 CrossRef citations
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Article
Sustainable outcomes of an improvement programme: do financial incentives matter?
Ann-Christine Andersson, Ewa Idvall, Kent-Inge Perseius & Mattias Elg
Pages: 959-969
Published online: 10 Jun 2013
AbstractforSustainable outcomes of an improvement programme: do financial incentives matter? | Full Text | References | PDF (181.4 KB)
  • 253 Views
  • 3 CrossRef citations
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Article
Desire to continue working and job-related factors of older workers in Germany
Michael Brusch & Victoria Büsch
Pages: 970-979
Published online: 14 Jun 2013
AbstractforDesire to continue working and job-related factors of older workers in Germany | Full Text | References | PDF (77.1 KB)
  • 358 Views
  • 3 CrossRef citations
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Article
Integrating customers' voice inside network environments
Jan-Peter Nicklas, Nadine Schlüter & Petra Winzer
Pages: 980-990
Published online: 10 Jun 2013
AbstractforIntegrating customers' voice inside network environments | Full Text | References | PDF (475.5 KB)
  • 177 Views
  • 2 CrossRef citations
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