Total Quality Management & Business Excellence, Volume 26, Issue 3-4 (2015)

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Total Quality Management & Business Excellence, Volume 26, Issue 3-4 (2015)

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Editorial

Editorial
EDITORIAL
Jacob Kjær Eskildsen
Page: 233
Published online: 18 Mar 2015
CitationforEDITORIAL | Full Text | PDF (26.9 KB)
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Original Articles

Article
Contribution to quality research: a literature review of Kano's model from 1998 to 2012
Tainyi (Ted) Luor, Hsi-Peng Lu, Kang-Min Chien & Tzong-Chen Wu
Pages: 234-247
Published online: 15 Oct 2012
AbstractforContribution to quality research: a literature review of Kano's model from 1998 to 2012 | Full Text | References | PDF (209.7 KB)
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Article
Development of institutional downsizing theory: evidence from the MNC downsizing strategy and HRM practices in Taiwan
Philip C.F. Tsai & Yu-Fang Yen
Pages: 248-262
Published online: 03 Jun 2013
AbstractforDevelopment of institutional downsizing theory: evidence from the MNC downsizing strategy and HRM practices in Taiwan | Full Text | References | PDF (98.5 KB)
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Article
Towards the fine-tuning of a predictive Kano model for supporting product and service design
Yuri Borgianni & Federico Rotini
Pages: 263-283
Published online: 07 Aug 2013
AbstractforTowards the fine-tuning of a predictive Kano model for supporting product and service design | Full Text | References | PDF (429.2 KB)
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Article
Internal quality management instructors' knowledge-training capabilities: an empirical study in Taiwan
Teng-Hu Su, Iuan-Yuan Lu & Sheng-Chan Chiu
Pages: 284-297
Published online: 01 Jul 2013
AbstractforInternal quality management instructors' knowledge-training capabilities: an empirical study in Taiwan | Full Text | References | PDF (87 KB)
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Article
Leisure-service quality and hedonic experiences: Singing at a Karaoke House as a Form of Theatre
Shih-Hao Wu, Chi-Tsun Huang & Yi-Fong Chen
Pages: 298-311
Published online: 08 Jul 2013
AbstractforLeisure-service quality and hedonic experiences: Singing at a Karaoke House as a Form of Theatre | Full Text | References | PDF (131.6 KB)
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Article
Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study
Nuno Filipe Melão & Sara Maria Guia
Pages: 312-326
Published online: 07 Aug 2013
AbstractforExploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study | Full Text | References | PDF (99.7 KB)
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Article
Toward a measure of Chinese hypermarket retail service quality
Yung-Tai Tang, James O. Stanworth, Wei-Ting Chen, Siao-Wei Huang & Hsin-Hung Wu
Pages: 327-338
Published online: 28 Aug 2013
AbstractforToward a measure of Chinese hypermarket retail service quality | Full Text | References | PDF (118.6 KB)
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Article
An empirical investigation of electronic government service quality: from the demand-side stakeholder perspective
Mahmud Akhter Shareef, Norm Archer & Yogesh K. Dwivedi
Pages: 339-354
Published online: 02 Sep 2013
AbstractforAn empirical investigation of electronic government service quality: from the demand-side stakeholder perspective | Full Text | References | PDF (159.1 KB)
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Article
GRSERV scale: an effective tool for measuring consumer perceptions of service quality in green restaurants
Cheng-Ta Chen, Ching-Chan Cheng & Fu-Sung Hsu
Pages: 355-367
Published online: 02 Sep 2013
AbstractforGRSERV scale: an effective tool for measuring consumer perceptions of service quality in green restaurants | Full Text | References | PDF (116.6 KB)
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Article
Determining critical service quality from the view of performance influence
Kung-Jeng Wang, Tsang-Chuan Chang & Kuen-Suan Chen
Pages: 368-384
Published online: 16 Sep 2013
AbstractforDetermining critical service quality from the view of performance influence | Full Text | References | PDF (347.3 KB)
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Article
Creation of value to society – a process map of the societal entrepreneurship area
Anna Åslund & Ingela Bäckström
Pages: 385-399
Published online: 15 Oct 2013
AbstractforCreation of value to society – a process map of the societal entrepreneurship area | Full Text | References | PDF (469.1 KB)
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Article
Integrating the Kano model into architectural design: quality measurement in mass-housing units
Fatma İpek Ek & Şeniz Çıkış
Pages: 400-414
Published online: 16 Sep 2013
AbstractforIntegrating the Kano model into architectural design: quality measurement in mass-housing units | Full Text | References | PDF (233.1 KB)
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Article
Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis
Ching-Chan Cheng, Ming-Chun Tsai & Shu-Ping Lin
Pages: 415-429
Published online: 17 Oct 2013
AbstractforDeveloping strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis | Full Text | References | PDF (244.5 KB)
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Article
Exploring the impact factor of positive word-of-mouth influences satisfied customers
Yi-Liang Su, Tom M.Y. Lin & Sue-Ting Chang
Pages: 430-444
Published online: 25 Sep 2013
AbstractforExploring the impact factor of positive word-of-mouth influences satisfied customers | Full Text | References | PDF (156 KB)
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Article
Exploring the key factors to successful knowledge transfer
Shih-Hsiung Luo & Gwo-Guang Lee
Pages: 445-464
Published online: 07 Jan 2014
AbstractforExploring the key factors to successful knowledge transfer | Full Text | References | PDF (659.7 KB)
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Corrigendum

Correction
Corrigendum
Pages: 465-467
Published online: 11 Mar 2013
First Page PreviewforCorrigendum | Full Text | PDF (34.1 KB)
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