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Volume 26, Issue 5-6

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 26, Issue 5-6 (2015)

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Total Quality Management & Business Excellence, Volume 26, Issue 5-6 (2015)

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Original Articles

Article

Integrated management systems towards sustainable and socially responsible organisation

Iveta Mežinska, Inga Lapiņa & Jānis Mazais

Pages: 469-481

Published online: 23 Sep 2013

AbstractforIntegrated management systems towards sustainable and socially responsible organisation | Full Text | References | PDF (343.1 KB)

1297 Views
39 CrossRef citations
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Article

Constructing innovative service quality for department stores

Ming-Kuen Chen, Yen-Ling Lin & I-Wen Chen

Pages: 482-496

Published online: 12 Nov 2013

AbstractforConstructing innovative service quality for department stores | Full Text | References | PDF (359.6 KB)

882 Views
9 CrossRef citations
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Article

The use of quality management systems, tools, and techniques in ISO 9001:2008 certified companies with multidimensional statistics: the Greek case

Vasileios Ismyrlis & Odysseas Moschidis

Pages: 497-514

Published online: 02 Dec 2013

AbstractforThe use of quality management systems, tools, and techniques in ISO 9001:2008 certified companies with multidimensional statistics: the Greek case | Full Text | References | PDF (274.6 KB)

1397 Views
13 CrossRef citations
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Article

Exploring the service management standard ISO 20000

Santi Cots & Martí Casadesús

Pages: 515-533

Published online: 07 Jan 2014

AbstractforExploring the service management standard ISO 20000 | Full Text | References | PDF (353.8 KB)

1077 Views
15 CrossRef citations
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Article

Developing and validating a hierarchical model of service quality of retail banks

Mohammad Alamgir Hossain, Yogesh K. Dwivedi & Sarah Binte Naseem

Pages: 534-549

Published online: 07 Jan 2014

AbstractforDeveloping and validating a hierarchical model of service quality of retail banks | Full Text | References | PDF (275.2 KB)

604 Views
16 CrossRef citations
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Article

Internet-banking customer analysis based on perceptions of service quality in Taiwan

Chih-Chin Liang & Wu Pei-Ching

Pages: 550-568

Published online: 08 Jan 2014

AbstractforInternet-banking customer analysis based on perceptions of service quality in Taiwan | Full Text | References | PDF (239.2 KB)

940 Views
18 CrossRef citations
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Article

A dual quality function deployment approach for benchmarking service quality

Hyojin Park, Youngjung Geum & Yongtae Park

Pages: 569-582

Published online: 07 Jan 2014

AbstractforA dual quality function deployment approach for benchmarking service quality | Full Text | References | PDF (373 KB)

644 Views
9 CrossRef citations
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Article

Effects of clinical pathway implementation on medical quality and patient satisfaction

Tsu-Ming Yeh, Fan-Yun Pai & Kai-I Huang

Pages: 583-601

Published online: 08 Jan 2014

AbstractforEffects of clinical pathway implementation on medical quality and patient satisfaction | Full Text | References | PDF (660.1 KB)

316 Views
4 CrossRef citations
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Article

Research on product quality control in Chinese online shopping: based on the uncertainty mitigating factors of product quality

Bo Li, Decheng Wen & Xiaodan Shi

Pages: 602-618

Published online: 08 Jan 2014

AbstractforResearch on product quality control in Chinese online shopping: based on the uncertainty mitigating factors of product quality | Full Text | References | PDF (407.8 KB)

1596 Views
11 CrossRef citations
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Article

Understanding social capital, team learning, members' e-loyalty and knowledge sharing in virtual communities

Chen-Yen Yao, Chin-Chung Tsai & Yen-Chiang Fang

Pages: 619-631

Published online: 08 Jan 2014

AbstractforUnderstanding social capital, team learning, members' e-loyalty and knowledge sharing in virtual communities | Full Text | References | PDF (149.7 KB)

1452 Views
25 CrossRef citations
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Article

An application of the performance-evaluation model for e-learning quality in higher education

Eva Martínez-Caro, Juan Gabriel Cegarra-Navarro & Gabriel Cepeda-Carrión

Pages: 632-647

Published online: 08 Jan 2014

AbstractforAn application of the performance-evaluation model for e-learning quality in higher education | Full Text | References | PDF (204.1 KB)

1430 Views
30 CrossRef citations
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Article

Implementing Design for Six Sigma in large Swedish product developing organisations – an interview study

Evelina Ericsson, Liv Gingnell & Joakim Lilliesköld

Pages: 648-660

Published online: 14 Jan 2014

AbstractforImplementing Design for Six Sigma in large Swedish product developing organisations – an interview study | Full Text | References | PDF (136.2 KB)

480 Views
10 CrossRef citations
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Article

Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study

Mohammad Alamgir Hossain & Yogesh K. Dwivedi

Pages: 661-674

Published online: 08 Jan 2014

AbstractforDetermining the consequents of bank's service quality with mediating and moderating effects: an empirical study | Full Text | References | PDF (198.8 KB)

403 Views
3 CrossRef citations
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Article

Developing control charts in monitoring service quality based on the number of customer complaints

Kuen-Suan Chen, Tsang-Chuan Chang, Kung-Jeng Wang & Chiao-Tzu Huang

Pages: 675-689

Published online: 08 Jan 2014

AbstractforDeveloping control charts in monitoring service quality based on the number of customer complaints | Full Text | References | PDF (366.2 KB)

678 Views
13 CrossRef citations
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Article

A structured approach to integrating audits to create organisational efficiencies: ISO 9001 and ISO 27001 audits

Zoé Hoy & Andrea Foley

Pages: 690-702

Published online: 14 Jan 2014

AbstractforA structured approach to integrating audits to create organisational efficiencies: ISO 9001 and ISO 27001 audits | Full Text | References | PDF (359.5 KB)

2090 Views
20 CrossRef citations
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Total Quality Management & Business Excellence (Vol.26, Iss.5-6, 2015)

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