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Total Quality Management & Business Excellence
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Volume 26, Issue 7-8

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 26, Issue 7-8 (2015)

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Total Quality Management & Business Excellence, Volume 26, Issue 7-8 (2015)

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Original Articles

Article

Quality function deployment modelling to enhance industrialised building system adoption in housing projects

Nuzul Azam Haron, Hamzah Abdul-Rahman, Chen Wang & Lincoln C. Wood

Pages: 703-718

Published online: 31 Jan 2014

AbstractforQuality function deployment modelling to enhance industrialised building system adoption in housing projects | Full Text | References | PDF (721.3 KB)

758 Views
24 CrossRef citations
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Article

Design and blueprinting for total quality management implementation in service organisations

Armando Calabrese & Michele Corbò

Pages: 719-732

Published online: 10 Feb 2014

AbstractforDesign and blueprinting for total quality management implementation in service organisations | Full Text | References | PDF (447.1 KB)

1631 Views
16 CrossRef citations
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Article

Does the healthcare industry report quality costs? Comparative investigations of public and private hospitals

Ali Uyar & Arzu Neyis

Pages: 733-745

Published online: 05 Feb 2014

AbstractforDoes the healthcare industry report quality costs? Comparative investigations of public and private hospitals | Full Text | References | PDF (122.6 KB)

642 Views
6 CrossRef citations
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Article

Development of an R&D process model for enhancing the quality of R&D: comparison with CMMI, ISO and EIRMA

Byungun Yoon, Keeeun Lee, Sungjoo Lee & Jaewook Yoon

Pages: 746-761

Published online: 05 Feb 2014

AbstractforDevelopment of an R&D process model for enhancing the quality of R&D: comparison with CMMI, ISO and EIRMA | Full Text | References | PDF (617.4 KB)

594 Views
6 CrossRef citations
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Article

The impact of the conceptual total quality management model on role stressors

Zahra Fallah Ebrahimi, Chong Chin Wei & Reza Hosseini Rad

Pages: 762-777

Published online: 26 Feb 2014

AbstractforThe impact of the conceptual total quality management model on role stressors | Full Text | References | PDF (169.3 KB)

477 Views
2 CrossRef citations
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Article

A comparison of green business relationship models between industry types

Jui-Ho Chen & Shwu-Ing Wu

Pages: 778-792

Published online: 27 Mar 2014

AbstractforA comparison of green business relationship models between industry types | Full Text | References | PDF (169.9 KB)

578 Views
10 CrossRef citations
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Article

Tourism service quality improvement – ‘the early bird catches the worm’

Shu-Ping Lin, Chen-Lung Yang & Thao-Minh Ho

Pages: 793-810

Published online: 21 Feb 2014

AbstractforTourism service quality improvement – ‘the early bird catches the worm’ | Full Text | References | PDF (382.3 KB)

712 Views
2 CrossRef citations
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Article

Does total quality management still shine? Re-examining the total quality management effect on financial performance

Samra Chaudary, Sohail Zafar & Mehrukh Salman

Pages: 811-824

Published online: 18 Mar 2014

AbstractforDoes total quality management still shine? Re-examining the total quality management effect on financial performance | Full Text | References | PDF (229.8 KB)

2544 Views
18 CrossRef citations
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Article

A typology of customer variability and employee variability in service industries

Ching-Chow Yang, Lai-Yu Cheng & Chiuhsiang Joe Lin

Pages: 825-839

Published online: 21 Mar 2014

AbstractforA typology of customer variability and employee variability in service industries | Full Text | References | PDF (213.7 KB)

1433 Views
6 CrossRef citations
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Article

Impact of quality and environmental investment on business competitiveness and profitability in small service business: the case of travel agencies

Llorenç Bagur-Femenías, Jordi Perramon & Oriol Amat

Pages: 840-853

Published online: 20 Mar 2014

AbstractforImpact of quality and environmental investment on business competitiveness and profitability in small service business: the case of travel agencies | Full Text | References | PDF (179.2 KB)

689 Views
22 CrossRef citations
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Article

ROFO principle generates ownership, commitment and team learning – mindset change before implementing total quality management

Ah Bee Goh

Pages: 854-874

Published online: 07 Apr 2014

AbstractforROFO principle generates ownership, commitment and team learning – mindset change before implementing total quality management | Full Text | References | PDF (682.9 KB)

618 Views
2 CrossRef citations
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Article

Impacts of investment attitude in service innovation

Chen Ping-Kuo

Pages: 875-887

Published online: 27 Mar 2014

AbstractforImpacts of investment attitude in service innovation | Full Text | References | PDF (186.8 KB)

337 Views
2 CrossRef citations
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Article

Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry

Slavko Ažman & Boštjan Gomišček

Pages: 888-904

Published online: 23 Apr 2014

AbstractforFunctional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry | Full Text | References | PDF (275.6 KB)

1811 Views
17 CrossRef citations
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Article

Toyota production system for healthcare organisations: prospects and implementation challenges

Kevin F. Collins, Senthil Kumar Muthusamy & Amelia Carr

Pages: 905-918

Published online: 28 Apr 2014

AbstractforToyota production system for healthcare organisations: prospects and implementation challenges | Full Text | References | PDF (205.1 KB)

1942 Views
11 CrossRef citations
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Article

Quality of experience: Beyond the user experience of smart services

Dong-Hee Shin

Pages: 919-932

Published online: 07 May 2014

AbstractforQuality of experience: Beyond the user experience of smart services | Full Text | References | PDF (112.1 KB)

1366 Views
19 CrossRef citations
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