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Volume 27, Issue 11-12

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 27, Issue 11-12 (2016)

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Total Quality Management & Business Excellence, Volume 27, Issue 11-12 (2016)

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Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Vol 32, 2021 Vol 31, 2020 Vol 30, 2019 Vol 29, 2018 Vol 28, 2017 Volume 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Vol 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990

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Original Articles

Article

Implementing and certifying ISO 14001 in Portugal: motives, difficulties and benefits after ISO 9001 certification

Gilberto Santos, Manuel Rebelo, Nuno Lopes, M. Rui Alves & Rui Silva

Pages: 1211-1223

Published online: 13 Jul 2015

AbstractforImplementing and certifying ISO 14001 in Portugal: motives, difficulties and benefits after ISO 9001 certification | Full Text | References | PDF (493.7 KB)

1639 Views
47 CrossRef citations
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Article

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

Raquel Gómez-López, Ana María Serrano-Bedia & María Concepción López-Fernández

Pages: 1224-1245

Published online: 24 Jul 2015

AbstractforMotivations for implementing TQM through the EFQM model in Spain: an empirical investigation | Full Text | References | PDF (188.2 KB)

928 Views
27 CrossRef citations
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Article

Does intensive social network management lead to positive effects in quality practices?

Llorenç Bagur-Femenías, Jordi Perramon & José Daniel Barquero

Pages: 1246-1260

Published online: 28 Jul 2015

AbstractforDoes intensive social network management lead to positive effects in quality practices? | Full Text | References | PDF (221.9 KB)

330 Views
4 CrossRef citations
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Article

Do integrated products and services increase customer satisfaction? The case of the mobile industry in Korea

Yongyoon Suh & Jeonghwan Jeon

Pages: 1261-1276

Published online: 06 Aug 2015

AbstractforDo integrated products and services increase customer satisfaction? The case of the mobile industry in Korea | Full Text | References | PDF (301.3 KB)

378 Views
6 CrossRef citations
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Article

A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study

Hsi-Tien Chen & Kuen-Suan Chen

Pages: 1277-1297

Published online: 18 Aug 2015

AbstractforA paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study | Full Text | References | PDF (1.3 MB)

816 Views
7 CrossRef citations
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Article

Offshore R&D and Taiwan-based firm's productivity – does subsidiary mandate matter?

Wen-Bin Chuang, To-Han Chang & Hui-lin Lin

Pages: 1298-1314

Published online: 12 Sep 2015

AbstractforOffshore R&D and Taiwan-based firm's productivity – does subsidiary mandate matter? | Full Text | References | PDF (154.3 KB)

180 Views
1 CrossRef citations
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Article

How innovativeness and institution affect ISO 9000 adoption and its effectiveness: evidence from small and medium enterprises in China

Yunzhou Du, Juelin Yin & Yuli Zhang

Pages: 1315-1331

Published online: 18 Aug 2015

AbstractforHow innovativeness and institution affect ISO 9000 adoption and its effectiveness: evidence from small and medium enterprises in China | Full Text | References | PDF (203.2 KB)

589 Views
10 CrossRef citations
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Article

Bypassing the dinosaurs? – How middle managers become the missing link in lean implementation

Marte D.-Q. Holmemo & Jonas A. Ingvaldsen

Pages: 1332-1345

Published online: 26 Aug 2015

AbstractforBypassing the dinosaurs? – How middle managers become the missing link in lean implementation | Full Text | References | PDF (223.3 KB)

1593 Views
37 CrossRef citations
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Article

Enablers of Six Sigma: contextual framework and its empirical validation

Rameshwar Dubey, Angappa Gunasekaran, Stephen J. Childe, Samuel Fosso Wamba & Thanos Papadopoulos

Pages: 1346-1372

Published online: 21 Aug 2015

AbstractforEnablers of Six Sigma: contextual framework and its empirical validation | Full Text | References | PDF (951.4 KB)

591 Views
24 CrossRef citations
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Article

A performance measurement framework for service-oriented marketing

Georg Hauer, Julia Kroll, David C. Yen, Patrick S. Chen & Shu-Chiung Lin

Pages: 1373-1395

Published online: 19 Aug 2015

AbstractforA performance measurement framework for service-oriented marketing | Full Text | References | PDF (622.1 KB)

602 Views
3 CrossRef citations
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Article

TQM in public administration organisations: an application of data envelopment analysis in the police service

Nina Tomaževič, Janko Seljak & Aleksander Aristovnik

Pages: 1396-1412

Published online: 03 Feb 2015

AbstractforTQM in public administration organisations: an application of data envelopment analysis in the police service | Full Text | References | PDF (156.4 KB)

914 Views
23 CrossRef citations
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