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Total Quality Management & Business Excellence
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Volume 28, Issue 13-14

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 28, Issue 13-14 (2017)

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Total Quality Management & Business Excellence, Volume 28, Issue 13-14 (2017)

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Original Articles

Article

A relevant literary space on the use of the European Foundation for Quality Management model: current state and challenges

Daniel La Rotta & Jorge Pérez Rave

Pages: 1447-1468

Published online: 29 Feb 2016

AbstractforA relevant literary space on the use of the European Foundation for Quality Management model: current state and challenges | Full Text | References | PDF (874.2 KB)

605 Views
8 CrossRef citations
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Article

What motivates employees to participate in continuous improvement activities?

D. Jurburg, E. Viles, M. Tanco & R. Mateo

Pages: 1469-1488

Published online: 29 Feb 2016

AbstractforWhat motivates employees to participate in continuous improvement activities? | Full Text | References | PDF (602.5 KB)

3898 Views
46 CrossRef citations
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Article

Influence of quality on employee results: the case of rural accommodations in Spain

María de la Cruz Del Río-Rama, José Álvarez-García, Margarida Saraiva & António Ramos-Pires

Pages: 1489-1508

Published online: 04 Mar 2016

AbstractforInfluence of quality on employee results: the case of rural accommodations in Spain | Full Text | References | PDF (368.3 KB)

346 Views
4 CrossRef citations
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Article

Ensuring restaurant quality and guests’ loyalty: an integrative model based on marketing (7P) approach

Marko Kukanja, Doris Gomezelj Omerzel & Borut Kodrič

Pages: 1509-1525

Published online: 18 Feb 2016

AbstractforEnsuring restaurant quality and guests’ loyalty: an integrative model based on marketing (7P) approach | Full Text | References | PDF (386 KB)

3336 Views
20 CrossRef citations
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Article

Integration of Six Sigma to traditional quality management theory: an empirical study on organisational performance

Meryem Uluskan, A. Blanton Godfrey & Jeffrey A. Joines

Pages: 1526-1543

Published online: 22 Feb 2016

AbstractforIntegration of Six Sigma to traditional quality management theory: an empirical study on organisational performance | Full Text | References | PDF (378.3 KB)

999 Views
18 CrossRef citations
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Article

Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation

Guilherme Luz Tortorella, Flávio Sanson Fogliatto, Michel Anzanello, Giuliano Almeida Marodin, Mayara Garcia & Rafael Reis Esteves

Pages: 1544-1558

Published online: 04 Mar 2016

AbstractforMaking the value flow: application of value stream mapping in a Brazilian public healthcare organisation | Full Text | References | PDF (656.5 KB)

1886 Views
48 CrossRef citations
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Article

Managing customer life cycle through knowledge management capability: a contextual role of information technology

Kuo-Wei Lee, Maria Corazon L. Lanting & Maneesap Rojdamrongratana

Pages: 1559-1583

Published online: 29 Feb 2016

AbstractforManaging customer life cycle through knowledge management capability: a contextual role of information technology | Full Text | References | PDF (480.5 KB)

1842 Views
9 CrossRef citations
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Article

An integrated approach to project management using the Kano model and QFD: an empirical case study

Sonia M. Lo, Han-Ping Shen & James C. Chen

Pages: 1584-1608

Published online: 11 May 2016

AbstractforAn integrated approach to project management using the Kano model and QFD: an empirical case study | Full Text | References | PDF (388.9 KB)

1013 Views
19 CrossRef citations
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Article

Does the implementation of quality standards freeze action modes?

Ayala Kobo Greenhut, Racheli Magnezi & Izhar Ben-Shlomo

Pages: 1609-1616

Published online: 21 Mar 2016

AbstractforDoes the implementation of quality standards freeze action modes? | Full Text | References | PDF (121.8 KB)

157 Views
2 CrossRef citations
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Article

Healthy and effective leadership behaviour through a leadership development programme

Johan Larsson

Pages: 1617-1631

Published online: 14 Sep 2016

AbstractforHealthy and effective leadership behaviour through a leadership development programme | Full Text | References | PDF (276.5 KB)

1768 Views
5 CrossRef citations
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Review

Methodology implications in automotive product–service systems: a systematic literature review

Omar Sabbagh, Mohd Nizam Ab Rahman, Wan Rosmanira Ismail & Wan Mohd Hirwani Wan Hussain

Pages: 1632-1668

Published online: 27 Feb 2016

AbstractforMethodology implications in automotive product–service systems: a systematic literature review | Full Text | References | PDF (1.1 MB)

740 Views
11 CrossRef citations
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