Total Quality Management & Business Excellence, Volume 28, Issue 9-10 (2017)

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Total Quality Management & Business Excellence, Volume 28, Issue 9-10 (2017)

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Best Selected Papers from the 19th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability

Editorial

Editorial
Editorial
Su Mi Dahlgaard-Park, Jens J. Dahlgaard & Maria Francesca Renzi
Pages: 931-933
Published online: 05 Jul 2017
First Page PreviewforEditorial | Full Text | References | PDF (136.3 KB)
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Free Access

Original Articles

Article
Building a new culture for quality management in the era of the Fourth Industrial Revolution
Sung Hyun Park, Wan Seon Shin, Young Hyun Park & Youngjo Lee
Pages: 934-945
Published online: 10 Apr 2017
AbstractforBuilding a new culture for quality management in the era of the Fourth Industrial Revolution | Full Text | References | PDF (932.6 KB)
  • 4009 Views
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Article
Enabling relationship learning in intra-firm professional service teams
Terje Slåtten, Gudbrand Lien, Arne Fredheim & Marius Tuverud Gangnes
Pages: 946-958
Published online: 07 Apr 2017
AbstractforEnabling relationship learning in intra-firm professional service teams | Full Text | References | PDF (210.9 KB)
  • 303 Views
  • 6 CrossRef citations
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Article
Role of the human talent in total quality management–performance relationship: an investigation in the transport sector
Angelos Pantouvakis & Maria Karakasnaki
Pages: 959-973
Published online: 21 Mar 2017
AbstractforRole of the human talent in total quality management–performance relationship: an investigation in the transport sector | Full Text | References | PDF (249 KB)
  • 1174 Views
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Article
Strengthening employee participation and commitment to continuous improvement through middle manager trustworthy behaviours
Alvaro Lleo, Elisabeth Viles, Daniel Jurburg & Lucía Lomas
Pages: 974-988
Published online: 19 Apr 2017
AbstractforStrengthening employee participation and commitment to continuous improvement through middle manager trustworthy behaviours | Full Text | References | PDF (438.5 KB)
  • 1225 Views
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Article
The impacts of organisational justice and psychological resilience on employee commitment to change in an M&A context
Insu Cho, Heejun Park & Su Mi Dahlgaard-Park
Pages: 989-1002
Published online: 11 Apr 2017
AbstractforThe impacts of organisational justice and psychological resilience on employee commitment to change in an M&A context | Full Text | References | PDF (372.2 KB)
  • 1701 Views
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Article
A quality management approach to guide the executive management team through the product/service innovation process
Chi-Kuang Chen & Lidia Reyes
Pages: 1003-1022
Published online: 30 Mar 2017
AbstractforA quality management approach to guide the executive management team through the product/service innovation process | Full Text | References | PDF (729.5 KB)
  • 1053 Views
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Article
Impact of government brand-building promotion on enterprise financial performance: empirical evidence from China
Decheng Wen, Xiao Chen, Xiaojing Sun, Jing Cao, Tianlin Geng & Enhe Wang
Pages: 1023-1040
Published online: 09 Apr 2017
AbstractforImpact of government brand-building promotion on enterprise financial performance: empirical evidence from China | Full Text | References | PDF (241.4 KB)
  • 327 Views
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Article
Conceptual modelling of the Failure management process in the manufacturing industry
Robin Tuertmann, Henrik Gloeckner, Björn Falk & Robert Schmitt
Pages: 1041-1053
Published online: 02 Apr 2017
AbstractforConceptual modelling of the Failure management process in the manufacturing industry | Full Text | References | PDF (1.1 MB)
  • 228 Views
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Article
Culture of quality: insight into foreign organisations in Slovakia
Kristina Zgodavova, Oto Hudec & Pavol Palfy
Pages: 1054-1075
Published online: 04 Apr 2017
AbstractforCulture of quality: insight into foreign organisations in Slovakia | Full Text | References | PDF (1.2 MB)
  • 669 Views
  • 11 CrossRef citations
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Article
Empirical study on status of preparation for ISO 9001:2015
Christoffer Rybski, Roland Jochem & Laura Homma
Pages: 1076-1089
Published online: 21 Mar 2017
AbstractforEmpirical study on status of preparation for ISO 9001:2015 | Full Text | References | PDF (1,003.5 KB)
  • 1637 Views
  • 35 CrossRef citations
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Article
ISO 9001:2015 – a questionable reform. What should the implementing organisations understand and do?
Juhani Anttila & Kari Jussila
Pages: 1090-1105
Published online: 11 Apr 2017
AbstractforISO 9001:2015 – a questionable reform. What should the implementing organisations understand and do? | Full Text | References | PDF (399.1 KB)
  • 3458 Views
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Article
Making internal audits business-relevant
Jan Lenning & Ida Gremyr
Pages: 1106-1121
Published online: 04 Apr 2017
AbstractforMaking internal audits business-relevant | Full Text | References | PDF (631.8 KB)
  • 920 Views
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Article
Customer relationship management and customer satisfaction: the mediating role of relationship quality
Ilias Santouridis & Androniki Veraki
Pages: 1122-1133
Published online: 21 Mar 2017
AbstractforCustomer relationship management and customer satisfaction: the mediating role of relationship quality | Full Text | References | PDF (195.2 KB)
  • 4884 Views
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Article
The mediating role of quality on the relationship between cultural ambidexterity and innovation performance
Apostolos Rafailidis, Panagiotis Trivellas & Panagiotis Polychroniou
Pages: 1134-1148
Published online: 09 Apr 2017
AbstractforThe mediating role of quality on the relationship between cultural ambidexterity and innovation performance | Full Text | References | PDF (259.4 KB)
  • 1010 Views
  • 19 CrossRef citations
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Article
A study on the adoption of IoT smart home service: using Value-based Adoption Model
Yonghee Kim, Youngju Park & Jeongil Choi
Pages: 1149-1165
Published online: 12 Apr 2017
AbstractforA study on the adoption of IoT smart home service: using Value-based Adoption Model | Full Text | References | PDF (530.7 KB)
  • 5809 Views
  • 165 CrossRef citations
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Article
Measuring service quality in telematics service: development and validation of multidimensional TeleServQ scale
Zhen He, Xiaoxi Yang, Weicheng Wang & Min Zhang
Pages: 1166-1182
Published online: 11 Apr 2017
AbstractforMeasuring service quality in telematics service: development and validation of multidimensional TeleServQ scale | Full Text | References | PDF (330.8 KB)
  • 300 Views
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Article
A typology of customer-to-customer interaction and its implications for excellence in service provision
Patrícia Moura e Sá & Marlene Amorim
Pages: 1183-1193
Published online: 09 Apr 2017
AbstractforA typology of customer-to-customer interaction and its implications for excellence in service provision | Full Text | References | PDF (174.2 KB)
  • 686 Views
  • 7 CrossRef citations
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Article
Measuring quality in elderly care: possibilities and limitations of the vignette method
Bozena Bonnie Poksinska & Peter Cronemyr
Pages: 1194-1207
Published online: 27 Mar 2017
AbstractforMeasuring quality in elderly care: possibilities and limitations of the vignette method | Full Text | References | PDF (1.3 MB)
  • 405 Views
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