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Total Quality Management & Business Excellence
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Volume 29, Issue 3-4

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 29, Issue 3-4 (2018)

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Total Quality Management & Business Excellence, Volume 29, Issue 3-4 (2018)

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Article

Mechanisms and coherences of robust design methodology: a robust design process proposal

Simon Moritz Göhler, Martin Ebro & Thomas J. Howard

Pages: 239-259

Published online: 09 May 2016

AbstractforMechanisms and coherences of robust design methodology: a robust design process proposal | Full Text | References | PDF (375.3 KB)

325 Views
9 CrossRef citations
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Article

Influence of total quality-based human issues on organisational commitment

Luís Mendes & Jorge Jesus

Pages: 260-286

Published online: 09 May 2016

AbstractforInfluence of total quality-based human issues on organisational commitment | Full Text | References | PDF (488.8 KB)

692 Views
6 CrossRef citations
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Article

How does total quality management influence the loan quality of the bank?

Hasanul Banna, Rubi Ahmad & Eric H.Y. Koh

Pages: 287-300

Published online: 11 May 2016

AbstractforHow does total quality management influence the loan quality of the bank? | Full Text | References | PDF (320.3 KB)

598 Views
11 CrossRef citations
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Article

Classifying restaurant service quality attributes by using Kano model and IPA approach

Fan-Yun Pai, Tsu-Ming Yeh & Cheng-Yeh Tang

Pages: 301-328

Published online: 11 May 2016

AbstractforClassifying restaurant service quality attributes by using Kano model and IPA approach | Full Text | References | PDF (815 KB)

2567 Views
50 CrossRef citations
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Article

Application and development of the people capability maturity model level of an organisation

Yin-Che Chen & Yen-Jung Wang

Pages: 329-345

Published online: 11 May 2016

AbstractforApplication and development of the people capability maturity model level of an organisation | Full Text | References | PDF (416.4 KB)

1023 Views
8 CrossRef citations
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Article

Reference models and competitiveness: an empirical test of the management excellence model (MEG) in Brazilian companies

Marcio Bambirra Santos, Plínio Rafael Reis Monteiro, Márcio Augusto Gonçalves & Ronaldo Darwich Camilo

Pages: 346-364

Published online: 07 Jun 2016

AbstractforReference models and competitiveness: an empirical test of the management excellence model (MEG) in Brazilian companies | Full Text | References | PDF (468.3 KB)

237 Views
6 CrossRef citations
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Article

Being an excellent team: understanding how politics influence team performance

Chou-Kang Chiu, Sheng-Wuu Joe, Chieh-Peng Lin, Tien-Yu Wu & Pi-Hsia Yen

Pages: 365-386

Published online: 03 Jun 2016

AbstractforBeing an excellent team: understanding how politics influence team performance | Full Text | References | PDF (554.1 KB)

536 Views
6 CrossRef citations
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Article

Increasing accuracy of the Kano model – a case study

Peter Madzík

Pages: 387-409

Published online: 03 Jun 2016

AbstractforIncreasing accuracy of the Kano model – a case study | Full Text | References | PDF (1.1 MB)

2942 Views
39 CrossRef citations
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Article

A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation

Ja-Shen Chen, Hua-Hung (Robin) Weng & Chio-Lun Huang

Pages: 410-428

Published online: 29 Jun 2016

AbstractforA multilevel analysis of customer engagement, its antecedents, and the effects on service innovation | Full Text | References | PDF (527.5 KB)

1454 Views
21 CrossRef citations
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Article

Service quality evaluation: moderating influences of first-time and revisiting customers

Tsuang Kuo, Chih Ta Chen & Wan Jung Cheng

Pages: 429-440

Published online: 18 Jul 2016

AbstractforService quality evaluation: moderating influences of first-time and revisiting customers | Full Text | References | PDF (463 KB)

866 Views
14 CrossRef citations
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Article

The relationship between corporate innovation and performance

Shaio Yan Huang, An-An Chiu, Chi-Chen Lin & Tai-Lin Chen

Pages: 441-452

Published online: 02 Aug 2016

AbstractforThe relationship between corporate innovation and performance | Full Text | References | PDF (398.5 KB)

657 Views
5 CrossRef citations
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Article

A qualitative study on integrated management systems in a non-leading country in certifications

Merce Bernardo, Katerina Gotzamani, Fotis Vouzas & Marti Casadesus

Pages: 453-480

Published online: 26 Jul 2016

AbstractforA qualitative study on integrated management systems in a non-leading country in certifications | Full Text | References | PDF (548.1 KB)

709 Views
20 CrossRef citations
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