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Total Quality Management & Business Excellence
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Volume 30, Issue 11-12

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 30, Issue 11-12 (2019)

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Total Quality Management & Business Excellence, Volume 30, Issue 11-12 (2019)

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Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Vol 32, 2021 Vol 31, 2020 Volume 30, 2019 Vol 29, 2018 Vol 28, 2017 Vol 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Vol 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990

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Articles

Article

Business excellence measurement: a literature analysis (1990–2016)

Ioannis N. Metaxas & Dimitrios E. Koulouriotis

Pages: 1189-1218

Published online: 30 Jul 2017

AbstractforBusiness excellence measurement: a literature analysis (1990–2016) | Full Text | References | PDF (596.1 KB) | EPUB

1096 Views
16 CrossRef citations
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Article

Service innovation quality in healthcare: service innovativeness and organisational renewal as driving forces

Yu Mu, Bart Bossink & Tsvi Vinig

Pages: 1219-1234

Published online: 16 Aug 2017

AbstractforService innovation quality in healthcare: service innovativeness and organisational renewal as driving forces | Full Text | References | PDF (334.5 KB) | EPUB

1341 Views
7 CrossRef citations
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Article

Discreetly embedding the Shingo principles of enterprise excellence at Abbott Diagnostics manufacturing facility in Longford Ireland

Seán Kelly & Peter Hines

Pages: 1235-1256

Published online: 02 Mar 2018

AbstractforDiscreetly embedding the Shingo principles of enterprise excellence at Abbott Diagnostics manufacturing facility in Longford Ireland | Full Text | References | PDF (1.2 MB) | EPUB

547 Views
7 CrossRef citations
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Article

The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction

Erialdi Syahrial, Hideo Suzuki & Shane J. Schvaneveldt

Pages: 1257-1281

Published online: 19 Dec 2017

AbstractforThe impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction | Full Text | References | PDF (587.7 KB) | EPUB

798 Views
8 CrossRef citations
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Article

The impact of relational capital on supplier quality integration and operational performance

Yubing Yu & Baofeng Huo

Pages: 1282-1301

Published online: 22 Aug 2017

AbstractforThe impact of relational capital on supplier quality integration and operational performance | Full Text | References | PDF (248.6 KB) | EPUB

694 Views
16 CrossRef citations
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Article

Development culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership

İzlem Gözükara, Nurdan Çolakoğlu & Ömer Faruk Şimşek

Pages: 1302-1318

Published online: 08 Jan 2018

AbstractforDevelopment culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership | Full Text | References | PDF (309.7 KB) | EPUB

2196 Views
15 CrossRef citations
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Article

Chain reactions of a collaborative buyer–supplier relationship: the mediating role of relationship quality on innovation performance

Kyung Tae Kim, Jung Seung Lee & Su-Yol Lee

Pages: 1319-1337

Published online: 20 Sep 2017

AbstractforChain reactions of a collaborative buyer–supplier relationship: the mediating role of relationship quality on innovation performance | Full Text | References | PDF (291.9 KB) | EPUB

767 Views
5 CrossRef citations
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Article

The importance of quality management for the effectiveness of environmental management: evidence from companies located in Brazil

Adriano Alves Teixeira, Charbel José Chiappetta Jabbour, Hengky Latan, Jorge Henrique Caldeira de Oliveira, Wesley Ricardo de Souza Freitas & Talita Borges Teixeira

Pages: 1338-1349

Published online: 04 Sep 2017

AbstractforThe importance of quality management for the effectiveness of environmental management: evidence from companies located in Brazil | Full Text | References | PDF (449 KB) | EPUB

853 Views
13 CrossRef citations
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Article

Does service recovery affect satisfaction and loyalty? An empirical study of medical device suppliers

Cheng-Min Chao & Bor-Wen Cheng

Pages: 1350-1366

Published online: 04 Sep 2017

AbstractforDoes service recovery affect satisfaction and loyalty? An empirical study of medical device suppliers | Full Text | References | PDF (333 KB) | EPUB

605 Views
6 CrossRef citations
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Article

Organisational culture and TQM implementation: investigating the mediating influences of multidimensional employee readiness for change

Mohamed Haffar, Wafi Al-Karaghouli, Ramdane Djebarni & Gbolahan Gbadamosi

Pages: 1367-1388

Published online: 31 Aug 2017

AbstractforOrganisational culture and TQM implementation: investigating the mediating influences of multidimensional employee readiness for change | Full Text | References | PDF (340.1 KB) | EPUB

2048 Views
14 CrossRef citations
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Article

Valuation of enterprise risk management in the manufacturing industry

Xiang Zou, Che Ruhana Isa & Mahfuzur Rahman

Pages: 1389-1410

Published online: 09 Oct 2017

AbstractforValuation of enterprise risk management in the manufacturing industry | Full Text | References | PDF (489.1 KB) | EPUB

1006 Views
9 CrossRef citations
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Reviews

Review

The impact of the implementation of the quality management system on organisational performance: an action research in a Brazilian brewing manufacture

Alaercio Nicoletti Junior & Maria Celia de Oliveira

Pages: 1411-1427

Published online: 19 Dec 2017

AbstractforThe impact of the implementation of the quality management system on organisational performance: an action research in a Brazilian brewing manufacture | Full Text | References | PDF (709.7 KB) | EPUB

660 Views
3 CrossRef citations
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