Total Quality Management & Business Excellence, Volume 30, Issue 15-16 (2019)

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Total Quality Management & Business Excellence, Volume 30, Issue 15-16 (2019)

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Articles

Article
Synergies between critical success factors of Lean Six Sigma and public values
Fernando Juliani & Otávio José de Oliveira
Pages: 1563-1577
Published online: 09 Oct 2017
AbstractforSynergies between critical success factors of Lean Six Sigma and public values | Full Text | References | PDF (391.2 KB) | EPUB
  • 596 Views
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Article
Performance measurement systems, TQM and multi-level firm performance: a person–organisation fit perspective
Jo-Ting Wei, Yeun Wen Chang, Xiaoxiang Zhang, Hsin-Hung Wu & Yung-Tai Tang
Pages: 1578-1595
Published online: 17 Oct 2017
AbstractforPerformance measurement systems, TQM and multi-level firm performance: a person–organisation fit perspective | Full Text | References | PDF (386.5 KB) | EPUB
  • 1712 Views
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Article
Identifying helpful quality-related reviews from social media based on attractive quality theory
Yao Liu, Cuiqing Jiang, Yong Ding, Zhao Wang, Xiaozhong Lv & Junhua Wang
Pages: 1596-1615
Published online: 24 Oct 2017
AbstractforIdentifying helpful quality-related reviews from social media based on attractive quality theory | Full Text | References | PDF (881.2 KB) | EPUB
  • 452 Views
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Article
Service quality dimensions and customer satisfaction: empirical evidence from retail banking sector in Oman
Ananda S.Sonal Devesh
Pages: 1616-1629
Published online: 21 Nov 2017
AbstractforService quality dimensions and customer satisfaction: empirical evidence from retail banking sector in Oman | Full Text | References | PDF (393.8 KB) | EPUB
  • 1850 Views
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Review
Analysing the cost of quality within a supply chain using system dynamics approach
Asama Alglawe, Andrea Schiffauerova & Onur Kuzgunkaya
Pages: 1630-1653
Published online: 13 Nov 2017
AbstractforAnalysing the cost of quality within a supply chain using system dynamics approach | Full Text | References | PDF (1.4 MB) | EPUB
  • 963 Views
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Article
Knowledge exploration and exploitation in team context
Rodrigo Valio Dominguez Gonzalez
Pages: 1654-1674
Published online: 10 Nov 2017
AbstractforKnowledge exploration and exploitation in team context | Full Text | References | PDF (288 KB) | EPUB
  • 522 Views
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