Browse
We’re here to help

Find guidance on Author Services

Login | Register

Login
Register

Cart Add to Cart

Search
Browse
We’re here to help

Find guidance on Author Services

Home
All Journals
Total Quality Management & Business Excellence
List of Issues
Volume 30, Issue 7-8

Total Quality Management & Business Excellence

Search in:

Advanced search Citation search

Citation search

Ready to submit?
Start a new submission or continue a submission in progress
Go to submission site
Instructions for authors
Editorial policies
Editing services site

Journal metrics
Aims & scope
Journal information
Editorial board
News & calls for papers
Advertising information

Latest articles
Current issue
All volumes & issues
Special issues
Open access articles
Most read articles
Most cited articles

New content alerts
RSS

Subscription options & pricing

Buy a subscription

Your download is now in progress and you may close this window

Did you know that with a free Taylor & Francis Online account you can gain access to the following benefits?

Choose new content alerts to be informed about new research of interest to you
Easy remote access to your institution's subscriptions on any device, from any location
Save your searches and schedule alerts to send you new results
Export your search results into a .csv file to support your research

Have an account?
Login now Don't have an account?
Register for free

Login or register to access this feature

Have an account?
Login now Don't have an account?
Register for free

Register a free Taylor & Francis Online account today to boost your research and gain these benefits:

Choose new content alerts to be informed about new research of interest to you
Easy remote access to your institution's subscriptions on any device, from any location
Save your searches and schedule alerts to send you new results
Export your search results into a .csv file to support your research

Register now or learn more

Total Quality Management & Business Excellence, Volume 30, Issue 7-8 (2019)

Browse this journal

Latest articles
Current issue
List of issues
Special issues
Open access articles
Most read articles
Most cited articles

Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

Total Quality Management & Business Excellence, Volume 30, Issue 7-8 (2019)

See all volumes and issues

Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Vol 32, 2021 Vol 31, 2020 Volume 30, 2019 Vol 29, 2018 Vol 28, 2017 Vol 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Vol 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990

Select to download all citations or PDFs

Download citations Download PDFs Download issue

Browse by section (All)

Display order (Default)
Published online date
Page number
Section A-Z
Most read
Most cited

Articles

Article

The moderating effect of competitive status on the relationship between customer satisfaction and retention

Chun-Mei Chen & Hsian-Ming Liu

Pages: 721-744

Published online: 31 May 2017

AbstractforThe moderating effect of competitive status on the relationship between customer satisfaction and retention | Full Text | References | PDF (311.5 KB) | EPUB

1284 Views
13 CrossRef citations
0Altmetric

Article

Failure mode and effect analysis with extended grey relational analysis method in cloud setting

Hu-Chen Liu, Li-En Wang, Xiao-Yue You & Song-Man Wu

Pages: 745-767

Published online: 12 Jun 2017

AbstractforFailure mode and effect analysis with extended grey relational analysis method in cloud setting | Full Text | References | PDF (659.3 KB) | EPUB

885 Views
61 CrossRef citations
0Altmetric

Article

In search of quality: measuring Higher Education Service Quality (HiEduQual)

Khawaja Fawad Latif, Imran Latif, Umar Farooq Sahibzada & Mohsin Ullah

Pages: 768-791

Published online: 14 Jun 2017

AbstractforIn search of quality: measuring Higher Education Service Quality (HiEduQual) | Full Text | References | PDF (359.5 KB) | EPUB

2924 Views
59 CrossRef citations
0Altmetric

Review Article

Review

Quo vadis, (e-)service quality? Towards a sustainability paradigm

Gjoko Stamenkov & Zamir Dika

Pages: 792-807

Published online: 14 Jun 2017

AbstractforQuo vadis, (e-)service quality? Towards a sustainability paradigm | Full Text | References | PDF (368.1 KB) | EPUB

475 Views
8 CrossRef citations
0Altmetric

Articles

Article

A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services

Mohammad Ali Beheshtinia & Mohsen Farzaneh Azad

Pages: 808-830

Published online: 21 Jun 2017

AbstractforA fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services | Full Text | References | PDF (856.4 KB) | EPUB

1196 Views
36 CrossRef citations
0Altmetric

Article

The importance of customer participation for high-contact services: evidence from a real estate agency

Albert Jing-Fuh Yang, Yung-Chin Huang & Yenming J. Chen

Pages: 831-847

Published online: 21 Jun 2017

AbstractforThe importance of customer participation for high-contact services: evidence from a real estate agency | Full Text | References | PDF (252 KB) | EPUB

1029 Views
15 CrossRef citations
0Altmetric

Article

A multi-phased FQFD for the design of brand revitalisation

Chi-Fang Lu, Ling-Zhong Lin & Huery-Ren Yeh

Pages: 848-871

Published online: 29 Jun 2017

AbstractforA multi-phased FQFD for the design of brand revitalisation | Full Text | References | PDF (1.1 MB) | EPUB

447 Views
7 CrossRef citations
0Altmetric

Article

A case study on attitude towards online auction use applying quantile regression analysis

Yen-Chun Chen, Hsun-Chi Chu, Jyun-Yi Wu, Nomin Tsembel & Yung-Cheng Shen

Pages: 872-892

Published online: 04 Jul 2017

AbstractforA case study on attitude towards online auction use applying quantile regression analysis | Full Text | References | PDF (363.4 KB) | EPUB

296 Views
1 CrossRef citations
0Altmetric

Article

Mediating effect of continuous improvement on the relationship between innovation and financial performance

Neslihan Beyhan Yasar, Bulent Sezen & Ibrahim S. Karakadilar

Pages: 893-907

Published online: 26 Jul 2017

AbstractforMediating effect of continuous improvement on the relationship between innovation and financial performance | Full Text | References | PDF (254 KB) | EPUB

629 Views
9 CrossRef citations
0Altmetric

Article

Performance measurement for world-class manufacturing: a model for the Italian automotive industry

Antonella Petrillo, Fabio De Felice & Federico Zomparelli

Pages: 908-935

Published online: 22 Jan 2018

AbstractforPerformance measurement for world-class manufacturing: a model for the Italian automotive industry | Full Text | References | PDF (2.8 MB) | EPUB

1903 Views
28 CrossRef citations
0Altmetric

Article

Development and application of performance improvement verification model: a case study of an e-learning system

Kuen-Suan Chen, Huo-Tsan Chang & Chun-Min Yu

Pages: 936-952

Published online: 09 Jan 2018

AbstractforDevelopment and application of performance improvement verification model: a case study of an e-learning system | Full Text | References | PDF (613.4 KB) | EPUB

175 Views
6 CrossRef citations
0Altmetric

Explore articles

Latest
Open access
Most read
Most cited
Trending

Explore the most recently published articles

Challenges and hotspots in food supply chain quality management practices

Funlade Sunmola et al.

Article | Published online: 14 Jul 2024

Open Access

How Industry 4.0, artificial intelligence and augmented reality can boost Digital Lean Six Sigma

Juliano Endrigo Sordan et al.

Review Article | Published online: 11 Jul 2024

Driving sustainability in industry 5.0 through sociotechnical approach of quality management

Kashif Ali et al.

Article | Published online: 11 Jul 2024

Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention

Chih-Hsing Liu et al.

Article | Published online: 9 Jul 2024

View all latest articles

Download citations

Choose format

RIS (ProCit, Reference Manager)
BibTeX
RefWorks Direct Export

Download citations

Total Quality Management & Business Excellence (Vol.30, Iss.7-8, 2019)

Access Rights

Only articles that you have access rights to view will be downloaded. The green tick (full access) and orange padlock (open access) icons indicate that you have full access.

Do you want to proceed?