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Total Quality Management & Business Excellence
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Volume 32, Issue 15-16

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 32, Issue 15-16 (2021)

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Total Quality Management & Business Excellence, Volume 32, Issue 15-16 (2021)

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Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Volume 32, 2021 Vol 31, 2020 Vol 30, 2019 Vol 29, 2018 Vol 28, 2017 Vol 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Vol 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990

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Articles

Article

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Andrea Birch-Jensen, Ida Gremyr & Árni Halldórsson

Pages: 1651-1665

Published online: 12 May 2020

AbstractforAbsorptive capacity as enabler for service improvements − the role of customer satisfaction information usage | Full Text | References | PDF (173.2 KB) | EPUB

2483 Views
3 CrossRef citations
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Open Access

Article

Future of quality management system (ISO 9001) certification: novel grey forecasting approach

Muhammad Ikram, Qingyu Zhang & Robert Sroufe

Pages: 1666-1693

Published online: 27 May 2020

AbstractforFuture of quality management system (ISO 9001) certification: novel grey forecasting approach | Full Text | References | PDF (1.5 MB) | EPUB

1434 Views
12 CrossRef citations
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Article

An empirical exploration of quality management practices and firm performance from Chinese manufacturing industry

Huiming Liu, Su Wu, Chongwen Zhong & Ying Liu

Pages: 1694-1712

Published online: 26 May 2020

AbstractforAn empirical exploration of quality management practices and firm performance from Chinese manufacturing industry | Full Text | References | PDF (318.3 KB) | EPUB

698 Views
9 CrossRef citations
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Article

Making the long and adventurous journey from quality to loyalty

Frederic Marimon, Marta Mas-Machuca & Josep Llach

Pages: 1713-1731

Published online: 26 May 2020

AbstractforMaking the long and adventurous journey from quality to loyalty | Full Text | References | PDF (622.3 KB) | EPUB

344 Views
2 CrossRef citations
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Article

The interplay of entrepreneurial orientation, total quality management, and financial performance

Ljiljan Veselinović, Mirza Kulenović, Lejla Turulja & Merima Činjarević

Pages: 1732-1750

Published online: 28 May 2020

AbstractforThe interplay of entrepreneurial orientation, total quality management, and financial performance | Full Text | References | PDF (760.7 KB) | EPUB

508 Views
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Article

How to determine a minimum viable product in app-based lean start-ups: Kano-based approach

Sungjoo Lee & Youngjung Geum

Pages: 1751-1767

Published online: 27 May 2020

AbstractforHow to determine a minimum viable product in app-based lean start-ups: Kano-based approach | Full Text | References | PDF (659.3 KB) | EPUB

1911 Views
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Article

Developing operational problem solvers: the role of job design decisions

Ambra Galeazzo & Andrea Furlan

Pages: 1768-1785

Published online: 01 Jun 2020

AbstractforDeveloping operational problem solvers: the role of job design decisions | Full Text | References | PDF (450.4 KB) | EPUB

701 Views
1 CrossRef citations
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Article

Effect of partnership quality on SMEs success: Mediating role of coordination capability and organisational agility

Hsian-Ming Liu

Pages: 1786-1802

Published online: 03 Jun 2020

AbstractforEffect of partnership quality on SMEs success: Mediating role of coordination capability and organisational agility | Full Text | References | PDF (316.3 KB) | EPUB

745 Views
4 CrossRef citations
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Article

Performance measurement in SMEs: systematic literature review and research directions

Ximena Rojas-Lema, Juan-José Alfaro-Saiz, Raúl Rodríguez-Rodríguez & María-José Verdecho

Pages: 1803-1828

Published online: 07 Jun 2020

AbstractforPerformance measurement in SMEs: systematic literature review and research directions | Full Text | References | PDF (859.4 KB) | EPUB

3584 Views
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Article

Quality management internal auditing in small and medium-sized companies: an exploratory study on factors for significantly improving quality performance

Andrea Chiarini, Paola Castellani, Chiara Rossato & Nicola Cobelli

Pages: 1829-1849

Published online: 07 Jun 2020

AbstractforQuality management internal auditing in small and medium-sized companies: an exploratory study on factors for significantly improving quality performance | Full Text | References | PDF (328.4 KB) | EPUB

1379 Views
5 CrossRef citations
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Article

Organisational profiles: key factors and results from the EFQM model perspective

Rafael Periañez-Cristobal, Arturo Calvo-Mora, Manuel Rey-Moreno & Eva Suárez

Pages: 1850-1873

Published online: 07 Jul 2020

AbstractforOrganisational profiles: key factors and results from the EFQM model perspective | Full Text | References | PDF (975.9 KB) | EPUB

912 Views
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Total Quality Management & Business Excellence (Vol.32, Iss.15-16, 2021)

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