Total Quality Management & Business Excellence, Volume 33, Issue 3-4 (2022)

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Total Quality Management & Business Excellence, Volume 33, Issue 3-4 (2022)

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Articles

Article
Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity
Carla Casteleiro & Luís Mendes
Pages: 243-277
Published online: 15 Oct 2020
AbstractforExploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity | Full Text | References | PDF (713.4 KB) | EPUB
  • 539 Views
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Article
Customer incivility and customer problem-solving behaviour in frontline employees: testing a moderated mediation model
Shaker Bani-Melhem, Rawan Mazen Abukhait, Faridahwati Mohd. Shamsudin & Martin West
Pages: 278-296
Published online: 06 Nov 2020
AbstractforCustomer incivility and customer problem-solving behaviour in frontline employees: testing a moderated mediation model | Full Text | References | PDF (387.2 KB) | EPUB
  • 795 Views
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Article
Attaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation
Peter Atkinson, Mohammad Hizaji, Alireza Nazarian & Ahmad Abasi
Pages: 297-317
Published online: 15 Nov 2020
AbstractforAttaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation | Full Text | References | PDF (812.1 KB) | EPUB
  • 1849 Views
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Review

‘Lean on me’: an integrative literature review on the middle management role in lean
Philipp Reynders, Maneesh Kumar & Pauline Found
Pages: 318-354
Published online: 18 Nov 2020
Abstractfor‘Lean on me’: an integrative literature review on the middle management role in lean | Full Text | References | PDF (1.3 MB) | EPUB
  • 2187 Views
  • 9 CrossRef citations
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A bibliometric and thematic review of business excellence journal papers from 1990 to 2020
Saad Ghafoor, Nigel P. Grigg, Sanjay Mathrani & Robin Mann
Pages: 355-387
Published online: 07 Dec 2020
AbstractforA bibliometric and thematic review of business excellence journal papers from 1990 to 2020 | Full Text | References | PDF (1.3 MB) | EPUB
  • 686 Views
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Research Article

Article
Does supply chain quality integration guarantee ambidexterity? Contingency and configuration perspectives on their relationships
Juan P. Escorcia-Caballero, Maria D. Moreno-Luzon & Pietro Romano
Pages: 388-409
Published online: 22 Dec 2020
AbstractforDoes supply chain quality integration guarantee ambidexterity? Contingency and configuration perspectives on their relationships | Full Text | References | PDF (991.8 KB) | EPUB
  • 303 Views
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Article
Enhancing quality and innovation performance: the role of supplier communication and knowledge development
Hung Nguyen, George Onofrei, Mohammadreza Akbari & Robert McClelland
Pages: 410-433
Published online: 22 Dec 2020
AbstractforEnhancing quality and innovation performance: the role of supplier communication and knowledge development | Full Text | References | PDF (723.4 KB) | EPUB
  • 918 Views
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Article
Measuring the dimensions of quality in service innovation: A dynamic capability and organisational competency perspective
Mohsen Babaei & Mohammad Aghdassi
Pages: 434-466
Published online: 29 Dec 2020
AbstractforMeasuring the dimensions of quality in service innovation: A dynamic capability and organisational competency perspective | Full Text | References | PDF (724.5 KB) | EPUB
  • 620 Views
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Article
Healthcare costs’ reduction through the integration of Healthcare 4.0 technologies in developing economies
Guilherme Luz Tortorella, Flavio Sanson Fogliatto, Kleber Francisco Espôsto, Alejandro Francisco Mac Cawley, Roberto Vassolo, Diego Tlapa & Gopalakrishnan Narayanamurthy
Pages: 467-487
Published online: 22 Dec 2020
AbstractforHealthcare costs’ reduction through the integration of Healthcare 4.0 technologies in developing economies | Full Text | References | PDF (598.8 KB) | EPUB
  • 1440 Views
  • 11 CrossRef citations
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