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Volume 14, Issue 3

Labour and Industry

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Labour and Industry, Volume 14, Issue 3 (2004)

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Labour and Industry, Volume 14, Issue 3 (2004)

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Original Articles

Article

Emerging Developments in Call Centre Research

John Burgess & Julia Connell

Pages: 1-13

Published online: 10 Apr 2013

AbstractforEmerging Developments in Call Centre Research | References | PDF (799.3 KB)

274 Views
20 CrossRef citations
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Article

Call Centre Offshoring To India: The Revenge of History?

Phil Taylor & Peter Bain

Pages: 15-38

Published online: 10 Apr 2013

AbstractforCall Centre Offshoring To India: The Revenge of History? | References | PDF (1.4 MB)

603 Views
33 CrossRef citations
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Article

Call Centres in India: An Eclectic Phenomenon in Global Human Resource Management

Sharif N As-Saber, Peter Holland & Julian Teicher

Pages: 39-57

Published online: 10 Apr 2013

AbstractforCall Centres in India: An Eclectic Phenomenon in Global Human Resource Management | References | PDF (1.2 MB)

454 Views
1 CrossRef citations
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Article

Globalising Call Centre Capital: Gender, Culture and Work Identity

Diane van den Broek

Pages: 59-75

Published online: 10 Apr 2013

AbstractforGlobalising Call Centre Capital: Gender, Culture and Work Identity | References | PDF (1.1 MB)

221 Views
6 CrossRef citations
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Article

Putting Call Centres in their Place

Renee Paulet

Pages: 77-89

Published online: 10 Apr 2013

AbstractforPutting Call Centres in their Place | References | PDF (806.6 KB)

94 Views
5 CrossRef citations
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Article

Are All Call Centres The Same?

Bob Russell

Pages: 91-109

Published online: 10 Apr 2013

AbstractforAre All Call Centres The Same? | References | PDF (2 MB)

141 Views
11 CrossRef citations
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Article

When the LOST Found Teams: A Consideration of Teams within the Individualised Call Centre Environment

Keith Townsend

Pages: 111-126

Published online: 10 Apr 2013

AbstractforWhen the LOST Found Teams: A Consideration of Teams within the Individualised Call Centre Environment | References | PDF (1 MB)

195 Views
14 CrossRef citations
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Article

Diaries, Dunnies and Discipline: Resistance and Accommodation to Monitoring in Call Centres

Alison Barnes

Pages: 127-137

Published online: 10 Apr 2013

AbstractforDiaries, Dunnies and Discipline: Resistance and Accommodation to Monitoring in Call Centres | References | PDF (683.6 KB)

165 Views
18 CrossRef citations
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Article

Call Centre Work for Women: Career or Stopgap?

Vivienne Hunt

Pages: 139-153

Published online: 10 Apr 2013

AbstractforCall Centre Work for Women: Career or Stopgap? | References | PDF (1,018.7 KB)

123 Views
8 CrossRef citations
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Book Reviews

Book Review

Book Reviews

ANNE BURGER, RODNEY FOPP, ALASTAIR GREIG, ALASTAIR GREIG, JOHN BURGESS, JOHN BURGESS, IN JUN & TOM MCGRATH

Pages: 155-171

Published online: 10 Apr 2013

First Page PreviewforBook Reviews | PDF (1.1 MB)

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