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Research in Hospitality Management
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Volume 10, Issue 2

Research in Hospitality Management

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Research in Hospitality Management, Volume 10, Issue 2 (2020)

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Research in Hospitality Management, Volume 10, Issue 2 (2020)

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Vol 14, 2024 Vol 13, 2023 Vol 12, 2022 Vol 11, 2021 Volume 10, 2020 Vol 9, 2019 Vol 8, 2018 Vol 7, 2017-2018 Vol 6, 2016 Vol 5, 2015 Vol 4, 2014 Vol 2, 2013 Vol 3, 2013 Vol 1, 2011-2012

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Editorial

Erwin Losekoot

Page: iii

Published online: 30 Dec 2020

CitationforEditorial | PDF (30.7 KB)

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Open Access

Eulogies

Obituary

Dr Bill Rowson (1953–2020)

Erwin Losekoot

Page: 67

Published online: 30 Dec 2020

CitationforDr Bill Rowson (1953–2020) | PDF (40.3 KB)

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Articles

Article

The impact of internal communication on customers’ perception of revenue strategies

Marit de Vries, Bill Rowson & Xandra Vasse

Pages: 69-74

Published online: 30 Dec 2020

AbstractforThe impact of internal communication on customers’ perception of revenue strategies | References | PDF (83.8 KB)

1937 Views
1 CrossRef citations
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Open Access

Article

Students motives for choosing between an individual test or a group assignment

Roobin Dijkstra & Wichard Zwaal

Pages: 75-83

Published online: 30 Dec 2020

AbstractforStudents motives for choosing between an individual test or a group assignment | References | PDF (221.9 KB)

278 Views
1 CrossRef citations
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Open Access

Article

Barriers to the success of female leaders in the hospitality industry

Martina Deiana & Chiara Fabbri

Pages: 85-89

Published online: 30 Dec 2020

AbstractforBarriers to the success of female leaders in the hospitality industry | References | PDF (75.3 KB)

2433 Views
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Open Access

Article

Learners’ experience and expectations during and post COVID-19 in higher education

Javed Suleri

Pages: 91-96

Published online: 30 Dec 2020

AbstractforLearners’ experience and expectations during and post COVID-19 in higher education | References | PDF (87.6 KB)

2094 Views
6 CrossRef citations
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Open Access

Article

Customer behavioural analysis: The impact of internet addiction, interpersonal competencies and service orientation on customers’ online complaint behaviour

Seonjeong Ally, Aryn C. Karpinski & Aviad A. Israeli

Pages: 97-105

Published online: 30 Dec 2020

AbstractforCustomer behavioural analysis: The impact of internet addiction, interpersonal competencies and service orientation on customers’ online complaint behaviour | References | PDF (100.4 KB)

683 Views
4 CrossRef citations
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Open Access

Article

Lobbyscape: A framework about the effect of hotel lobbies’ atmospheric elements on customer satisfaction

Minoas Pytharoulakis & Georgia Zouni

Pages: 107-115

Published online: 30 Dec 2020

AbstractforLobbyscape: A framework about the effect of hotel lobbies’ atmospheric elements on customer satisfaction | References | PDF (618.5 KB)

1090 Views
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Open Access

Article

The art of retaining volunteers

Henrik S. Pahus

Pages: 117-121

Published online: 30 Dec 2020

AbstractforThe art of retaining volunteers | References | PDF (247.6 KB)

740 Views
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Article

Travellers’ top comments during the COVID-19 pandemic in Botswana

Delly M. Chatibura

Pages: 123-130

Published online: 30 Dec 2020

AbstractforTravellers’ top comments during the COVID-19 pandemic in Botswana | References | PDF (821.1 KB)

1803 Views
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Article

Human trafficking in the hospitality industry in the Netherlands

Gonneke Kragt

Pages: 131-136

Published online: 30 Dec 2020

AbstractforHuman trafficking in the hospitality industry in the Netherlands | References | PDF (79.4 KB)

1349 Views
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Article

Perspectives on hospitality industry trade unionism in the UK and beyond

Roy C. Wood

Pages: 137-147

Published online: 30 Dec 2020

AbstractforPerspectives on hospitality industry trade unionism in the UK and beyond | References | PDF (107.5 KB)

2174 Views
8 CrossRef citations
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Research in Hospitality Management (Vol.10, Iss.2, 2020)

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