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Volume 7, Issue 1

Quality Technology & Quantitative Management

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Quality Technology & Quantitative Management, Volume 7, Issue 1 (2010)

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Quality Technology & Quantitative Management, Volume 7, Issue 1 (2010)

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Original Articles

Article

Acknowledgement and Announcement

Fugee Tsung (Dr) , Philippe Castagliola (Dr) & Chen Gemai (Dr)

Page: 1

Published online: 09 Feb 2016

CitationforAcknowledgement and Announcement | PDF (63.2 KB)

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Article

Introduction to the Special Issue on “Non Standard Analysis of Customer Satisfaction Survey Data”

Ron S. Kenett (Editor-In-Chief)

Page: i

Published online: 09 Feb 2016

CitationforIntroduction to the Special Issue on “Non Standard Analysis of Customer Satisfaction Survey Data” | PDF (50.9 KB)

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Article

Editorial to the Special Issue on “Non Standard Analysis of Customer Satisfaction Survey Data”

Roberto Corradetti (Associate Editor, QTQM Professor) , Roberto Furlan (Dr. Managing Editor, QTQM) & Silvia Salini (Professor)

Pages: iii-v

Published online: 09 Feb 2016

First Page PreviewforEditorial to the Special Issue on “Non Standard Analysis of Customer Satisfaction Survey Data” | PDF (62.1 KB)

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Article

An Alternative Approach to Analyze Customer or Employee Satisfaction Data Based on Kano Model

Roberto Furlan & Roberto Corradetti

Pages: 1-13

Published online: 09 Feb 2016

AbstractforAn Alternative Approach to Analyze Customer or Employee Satisfaction Data Based on Kano Model | References | PDF (586.7 KB)

81 Views
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Article

The Rasch Model in Customer Satisfaction Survey Data

Francesca De Battisti, Giovanna Nicolini & Silvia Salini

Pages: 15-34

Published online: 09 Feb 2016

AbstractforThe Rasch Model in Customer Satisfaction Survey Data | References | PDF (520 KB)

277 Views
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Article

Improving the Business Plan Evaluation Process: the Role of Intangibles

Franco Turini, Miriam Baglioni, Andrea Bellandi, Barbara Furletti & Chiara Pratesi

Pages: 35-50

Published online: 09 Feb 2016

AbstractforImproving the Business Plan Evaluation Process: the Role of Intangibles | References | PDF (1 MB)

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Article

Experiential Goods and Customer Satisfaction: An Application to Films

Francesca Bassi

Pages: 51-67

Published online: 09 Feb 2016

AbstractforExperiential Goods and Customer Satisfaction: An Application to Films | References | PDF (162.9 KB)

286 Views
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Article

Statistical Local Models for Customer Satisfaction Data

Silvia Figini

Pages: 69-82

Published online: 09 Feb 2016

AbstractforStatistical Local Models for Customer Satisfaction Data | References | PDF (177.8 KB)

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Article

Some Uses of Rasch Models Parameters in Customer Satisfaction Data Analysis

Laura Pagani & Maria Chiara Zanarotti

Pages: 83-95

Published online: 09 Feb 2016

AbstractforSome Uses of Rasch Models Parameters in Customer Satisfaction Data Analysis | References | PDF (186.1 KB)

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