Quality Management Journal, Volume 20, Issue 2 (2013)

Browse this journal
Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

Quality Management Journal, Volume 20, Issue 2 (2013)

See all volumes and issues
Vol 31, 2024 Vol 30, 2023 Vol 29, 2022 Vol 28, 2021 Vol 27, 2020 Vol 26, 2019 Vol 25, 2018 Vol 24, 2017 Vol 23, 2016 Vol 22, 2015 Vol 21, 2014 Volume 20, 2013 Vol 19, 2012 Vol 18, 2011 Vol 17, 2010 Vol 16, 2009 Vol 15, 2008 Vol 14, 2007 Vol 13, 2006 Vol 12, 2005 Vol 11, 2004 Vol 10, 2003 Vol 9, 2002 Vol 8, 2001 Vol 7, 2000 Vol 6, 1999 Vol 5, 1997-1998 Vol 4, 1996-1997 Vol 3, 1995-1996 Vol 2, 1994-1995 Vol 1, 1993-1994
Download citations Download PDFs Download issue

Departments

Introduction
Introduction
Lawrence Fredendall
Pages: 4-5
Published online: 21 Nov 2017
CitationforIntroduction | PDF (44 KB)
  • 9 Views
  • 0 CrossRef citations
  • 0Altmetric
Brief Report
Executive Briefs
Pages: 6-7
Published online: 21 Nov 2017
CitationforExecutive Briefs | PDF (55.7 KB)
  • 9 Views
  • 0 CrossRef citations
  • 0Altmetric

Articles

Article
Perspectives of a Clinical Nurse Specialist About Improving the Quality of Nursing Services
Susan Seitz
Pages: 8-11
Published online: 21 Nov 2017
AbstractforPerspectives of a Clinical Nurse Specialist About Improving the Quality of Nursing Services | References | PDF (79.9 KB)
  • 32 Views
  • 2 CrossRef citations
  • 0Altmetric
Article
A Framework for Leading the Transformation to Performance Excellence Part I: CEO Perspectives on Forces, Facilitators, and Strategic Leadership Systems
John R. Latham
Pages: 12-33
Published online: 21 Nov 2017
AbstractforA Framework for Leading the Transformation to Performance Excellence Part I: CEO Perspectives on Forces, Facilitators, and Strategic Leadership Systems | References | PDF (211.5 KB)
  • 586 Views
  • 31 CrossRef citations
  • 0Altmetric
Article
An Integrated Framework for Service Quality: SQBOK Perspective
Rajesh Kumar Tyagi, Nikhil Varma & Navneet Vidyarthi
Pages: 34-47
Published online: 21 Nov 2017
AbstractforAn Integrated Framework for Service Quality: SQBOK Perspective | References | PDF (145.1 KB)
  • 83 Views
  • 0 CrossRef citations
  • 0Altmetric
Article
Front-line Employee versus Customer Perceptions of Quality Attributes
Anne Julien & Christina Tsoni
Pages: 48-59
Published online: 21 Nov 2017
AbstractforFront-line Employee versus Customer Perceptions of Quality Attributes | References | PDF (139.8 KB)
  • 75 Views
  • 12 CrossRef citations
  • 0Altmetric

Book Reviews

Book Review
Building Resilience: Social Capital in Post-Disaster Recovery
Nicole Radziwill
Pages: 60-61
Published online: 21 Nov 2017
CitationforBuilding Resilience: Social Capital in Post-Disaster Recovery | PDF (71 KB)
  • 25 Views
  • 0 CrossRef citations
  • 0Altmetric
Book Review
Leading and Managing the Lean Management Process
Nicole Radziwill
Pages: 61-62
Published online: 21 Nov 2017
CitationforLeading and Managing the Lean Management Process | PDF (70.5 KB)
  • 40 Views
  • 3 CrossRef citations
  • 0Altmetric
Book Review
Personal Kanban: Mapping Work | Navigating Life
Matthias Thürer
Page: 62
Published online: 21 Nov 2017
CitationforPersonal Kanban: Mapping Work | Navigating Life | PDF (66 KB)
  • 28 Views
  • 0 CrossRef citations
  • 0Altmetric

Explore articles

Explore the most recently published articles

Editor’s overview
Tom Foster
Editorial | Published online: 9 Jul 2024
Free Access
What deans say about quality: A natural experiment in French higher education
Arnaud Eve et al.
Case Report | Published online: 28 Jun 2024
Managing product recalls: The non-linear effects of innovation capability and industry competitiveness on the likelihood of product recalls
Marwan Al-Shammari et al.
Article | Published online: 26 Jun 2024
ISO 9001 research mapping: Trends, findings, and future issues
Tri Rakhmawati et al.
Review Article | Published online: 17 Jun 2024