Quality Management Journal, Volume 24, Issue 3 (2017)

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Quality Management Journal, Volume 24, Issue 3 (2017)

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Departments

Introduction
Introduction
Page: 3
Published online: 20 Nov 2017
CitationforIntroduction | PDF (34.1 KB)
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Brief Report
Executive Briefs
Pages: 4-5
Published online: 20 Nov 2017
CitationforExecutive Briefs | PDF (59 KB)
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Articles

Article
Applying Lean Six Sigma in the Wood Furniture Industry: A Case Study in a Small Company
J. E. Guerrero, S. Leavengood, H. Gutiérrez-Pulido, F. J. Fuentes-Talavera & J. A. Silva-Guzmán
Pages: 6-19
Published online: 20 Nov 2017
AbstractforApplying Lean Six Sigma in the Wood Furniture Industry: A Case Study in a Small Company | References | PDF (320.1 KB)
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Article
The Moderating Effect of Gender in Urgent Care Service Satisfaction
G Qin, Kittipong Boonme, Benjamin George & Victor Prybutok
Pages: 20-30
Published online: 20 Nov 2017
AbstractforThe Moderating Effect of Gender in Urgent Care Service Satisfaction | References | PDF (134.4 KB)
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Article
Scale Measurements for Airline Service Quality to Secure Passenger Confidence in Air Travel
M. V. Deepa & K. Jayaraman
Pages: 31-50
Published online: 20 Nov 2017
AbstractforScale Measurements for Airline Service Quality to Secure Passenger Confidence in Air Travel | References | PDF (427.4 KB)
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Book Reviews

Book Review
Kaizen Kanban: A Visual Approach to Create Prioritized Project Pipelines
Rebecca Simmons
Pages: 54-55
Published online: 20 Nov 2017
CitationforKaizen Kanban: A Visual Approach to Create Prioritized Project Pipelines | PDF (75.6 KB)
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Book Review
The Code Economy: A Forty-Thousand Year History
Morgan C. Benton
Page: 56
Published online: 20 Nov 2017
CitationforThe Code Economy: A Forty-Thousand Year History | PDF (57.4 KB)
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Book Review
Risk-Based, Management-Led, Audit-Driven Safety Management Systems
Nicole M. Radziwill
Pages: 56-57
Published online: 20 Nov 2017
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Book Review
Introduction to SolidWorks: A Comprehensive Guide with Applications in 3D Printing
Nicole M. Radziwill
Page: 57
Published online: 20 Nov 2017
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