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Volume 24, Issue 4

Quality Management Journal

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Quality Management Journal, Volume 24, Issue 4 (2017)

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Quality Management Journal, Volume 24, Issue 4 (2017)

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Vol 31, 2024 Vol 30, 2023 Vol 29, 2022 Vol 28, 2021 Vol 27, 2020 Vol 26, 2019 Vol 25, 2018 Volume 24, 2017 Vol 23, 2016 Vol 22, 2015 Vol 21, 2014 Vol 20, 2013 Vol 19, 2012 Vol 18, 2011 Vol 17, 2010 Vol 16, 2009 Vol 15, 2008 Vol 14, 2007 Vol 13, 2006 Vol 12, 2005 Vol 11, 2004 Vol 10, 2003 Vol 9, 2002 Vol 8, 2001 Vol 7, 2000 Vol 6, 1999 Vol 5, 1997-1998 Vol 4, 1996-1997 Vol 3, 1995-1996 Vol 2, 1994-1995 Vol 1, 1993-1994

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DEPARTMENTS

Introduction

Tom Foster (Editor)

Page: 3

Published online: 18 Dec 2019

CitationforIntroduction | PDF (36.5 KB)

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Article

Executive Briefs

Pages: 4-5

Published online: 18 Dec 2019

CitationforExecutive Briefs | PDF (62.4 KB)

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ARTICLES

Article

Lean Six Sigma Deployment and Maturity Models: A Critical Review

Bart A. Lameijer, Jeroen De Mast & Ronald J.M.M. Does

Pages: 6-20

Published online: 18 Dec 2019

AbstractforLean Six Sigma Deployment and Maturity Models: A Critical Review | References | PDF (181.4 KB)

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Article

The Battle for Customer Loyalty: An Examination of Customer Loyalty in the Goods and Services Domain

Kwabena G. Boakye, Charles Blankson & Victor R. Prybutok

Pages: 21-34

Published online: 18 Dec 2019

AbstractforThe Battle for Customer Loyalty: An Examination of Customer Loyalty in the Goods and Services Domain | References | PDF (221.6 KB)

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Article

Antecedents of Hypermarket Service Quality in the United Arab Emirates

Ahmed R. Elmelegy, Subramaniam Ponnaiyan & Mohamad N. Alnajem

Pages: 35-48

Published online: 18 Dec 2019

AbstractforAntecedents of Hypermarket Service Quality in the United Arab Emirates | References | PDF (212.1 KB)

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DEPARTMENTS

Book Review

Book Reviews

Dan Zrymiak, Dan Zrymiak, Morgan Benton & Rebecca Simmons

Pages: 49-52

Published online: 18 Dec 2019

First Page PreviewforBook Reviews | PDF (87.3 KB)

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Index

Cumulative Index—Volume 24

Pages: 53-55

Published online: 18 Dec 2019

First Page PreviewforCumulative Index—Volume 24 | PDF (60 KB)

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