Journal of Hospitality Marketing & Management, Volume 13, Issue 3-4 (2006)

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Journal of Hospitality & Leisure Marketing, Volume 13, Issue 3-4 (2006)

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Editorials

Editorial
EDITORIAL
Bonnie J. Knutson & Jay Kandampully
Pages: 1-2
Published online: 11 Oct 2008
CitationforEDITORIAL | PDF (518.8 KB)
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Original Articles

Article
Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings
David Solnet & Neil Paulsen
Pages: 3-27
Published online: 11 Oct 2008
AbstractforService Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings | References | PDF (648.5 KB)
  • 348 Views
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Article
Standardization and Individualization Strategies of Hotel Brands: Matching Strategy to Quality Management Instruments and Marketing in Germany
Ricarda B. Bouncken, Constanze Pick & Christiane Hipp
Pages: 29-51
Published online: 11 Oct 2008
AbstractforStandardization and Individualization Strategies of Hotel Brands: Matching Strategy to Quality Management Instruments and Marketing in Germany | References | PDF (703.1 KB)
  • 478 Views
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Article
The Comparative Evaluation of Hotel Service Quality from a Managerial Perspective
Hokey Min & Hyesung Min
Pages: 53-77
Published online: 11 Oct 2008
AbstractforThe Comparative Evaluation of Hotel Service Quality from a Managerial Perspective | References | PDF (793.8 KB)
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Article
Perceived Quality of Hotels in Neuquen Province, Argentina
Lucía Tamagni & Marina Zanfardini
Pages: 79-102
Published online: 11 Oct 2008
AbstractforPerceived Quality of Hotels in Neuquen Province, Argentina | References | PDF (774.2 KB)
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Article
Service Networks: A Framework to Match Customer Needs, Service Offer, and Operational Activities
Jay Kandampully & P. Promsivapallop
Pages: 103-119
Published online: 11 Oct 2008
AbstractforService Networks: A Framework to Match Customer Needs, Service Offer, and Operational Activities | References | PDF (1.4 MB)
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Article
Prior Experience Satisfaction and Subsequent Fairness Perceptions Within the Service Experience
Denver Severt, Dana Tesone & Suzanne Murrmann
Pages: 121-137
Published online: 11 Oct 2008
AbstractforPrior Experience Satisfaction and Subsequent Fairness Perceptions Within the Service Experience | References | PDF (624.7 KB)
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Article
Examining the Nature and Dynamics of At-Destination Recommendations: The Local Experts' Perspective
Youcheng Wang, Denver Severt & Paul Rompf
Pages: 139-160
Published online: 11 Oct 2008
AbstractforExamining the Nature and Dynamics of At-Destination Recommendations: The Local Experts' Perspective | References | PDF (652.5 KB)
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Article
Service Recovery and Pre-Emptive Strategies for Service Failure: Both Lead to Customer Satisfaction and Loyalty, But for Different Reasons
David A. Cranage & Anna S. Mattila
Pages: 161-181
Published online: 11 Oct 2008
AbstractforService Recovery and Pre-Emptive Strategies for Service Failure: Both Lead to Customer Satisfaction and Loyalty, But for Different Reasons | References | PDF (629.2 KB)
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Article
The ‘Big Easy or the Hard Ask’: A Case Study of Service Quality in New Orleans Hotels
Harsha Chacko, Michael Davidson & Yvette Green
Pages: 183-205
Published online: 11 Oct 2008
AbstractforThe ‘Big Easy or the Hard Ask’: A Case Study of Service Quality in New Orleans Hotels | References | PDF (1,001.1 KB)
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Article
Sharing the Responsibility for Service Failure with Customers: The Effects of Informed Choice and Outcome Foreseeability on Customer Loyalty and Exit
David A. Cranage, Harish Sujan & Geoffrey Godbey
Pages: 207-239
Published online: 11 Oct 2008
AbstractforSharing the Responsibility for Service Failure with Customers: The Effects of Informed Choice and Outcome Foreseeability on Customer Loyalty and Exit | References | PDF (1.4 MB)
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