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Journal of Hospitality Marketing & Management
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Volume 18, Issue 6

Journal of Hospitality Marketing & Management

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Journal of Hospitality Marketing & Management, Volume 18, Issue 6 (2009)

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Journal of Hospitality Marketing & Management, Volume 18, Issue 6 (2009)

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Articles

Article

Factors Influencing Organizational Responses to Guest Complaints: Cases of Hong Kong and Northern Cyprus

Erdogan H. Ekiz

Pages: 539-573

Published online: 06 Jul 2009

AbstractforFactors Influencing Organizational Responses to Guest Complaints: Cases of Hong Kong and Northern Cyprus | Full Text | References | PDF (247.8 KB)

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Article

Customer Engagement: A Framework for Assessing Customer-Brand Relationships: The Case of the Restaurant Industry

Jana Bowden

Pages: 574-596

Published online: 06 Jul 2009

AbstractforCustomer Engagement: A Framework for Assessing Customer-Brand Relationships: The Case of the Restaurant Industry | Full Text | References | PDF (185.2 KB)

5454 Views
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Article

The Importance of Wine Bottle Closures in Retail Purchase Decisions of Consumers

Nelson Barber, D. Christopher Taylor & Tim Dodd

Pages: 597-614

Published online: 06 Jul 2009

AbstractforThe Importance of Wine Bottle Closures in Retail Purchase Decisions of Consumers | Full Text | References | PDF (110.8 KB)

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Article

Exiting the Public Scene and Becoming Private: The Magnitude of Bid Premiums in the U.S. Restaurant Industry

Melih Madanoglu & Ersem Karadag

Pages: 615-631

Published online: 06 Jul 2009

AbstractforExiting the Public Scene and Becoming Private: The Magnitude of Bid Premiums in the U.S. Restaurant Industry | Full Text | References | PDF (113 KB)

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Conference Note

Haywantee Ramkissoon & Robin Nunkoo

Pages: 632-634

Published online: 06 Jul 2009

First Page PreviewforConference Note | Full Text | PDF (41.7 KB)

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Book Review

Managing destination marketing organizations, by R. C. Ford & W. C. Peeper

(2008). Orlando, FL: ForPer Publications

Jeffrey A. Beck

Pages: 635-638

Published online: 06 Jul 2009

First Page PreviewforManaging destination marketing organizations, by R. C. Ford & W. C. Peeper | Full Text | PDF (51.2 KB)

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