Journal of Hospitality Marketing & Management, Volume 20, Issue 2 (2011)

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Journal of Hospitality Marketing & Management, Volume 20, Issue 2 (2011)

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Articles

Article
Testing Differences in Estimation of River Recreation Benefits for International and Domestic Tourists as a Function of Single- Versus Multiple-Destination Day Trips
John Loomis & Luis E. Santiago
Pages: 143-165
Published online: 07 Jan 2011
AbstractforTesting Differences in Estimation of River Recreation Benefits for International and Domestic Tourists as a Function of Single- Versus Multiple-Destination Day Trips | Full Text | References | PDF (358 KB)
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Article
Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels
Andrew Walls, Fevzi Okumus, Youcheng (Raymond) Wang & David Joon-Wuk Kwun
Pages: 166-197
Published online: 07 Jan 2011
AbstractforUnderstanding the Consumer Experience: An Exploratory Study of Luxury Hotels | Full Text | References | PDF (208.2 KB)
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Article
The Influence of the Resident's Identification with a Tourism Destination Brand on Their Behavior
Hyungsuk Choo, Sun-Young Park & James F. Petrick
Pages: 198-216
Published online: 07 Jan 2011
AbstractforThe Influence of the Resident's Identification with a Tourism Destination Brand on Their Behavior | Full Text | References | PDF (176 KB)
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Research Note

Influencing Factors on Customers' Intention to Complain in a Franchise Restaurant
Jooho Kim & Soyoung Boo
Pages: 217-237
Published online: 07 Jan 2011
AbstractforInfluencing Factors on Customers' Intention to Complain in a Franchise Restaurant | Full Text | References | PDF (126.3 KB)
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